MADAN S
AL KARAMA,INDIA
Summary
Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Duty Manager
THE AURUM
SUBRAMANYA, INDIA
07.2022 - 04.2023
- Maintained brand image by monitoring appearance, standards and performance of front office staff.
- At time of check In meet with guest and acknowledge about the hotel facility and services. At time of check/out taking guest comment by filling up the comment card.
- Also inform the concierge person to keep ready with the luggage tag and welcome drinks and escort the luggage in correct room.
- Check the c-form and police report that is properly fill it up or not and send it to police office.
- Always try to check and minimize no shows and cancellation.Check for the retention charges and follow up about the same.
- Maintaining Daily Check on Room Revenues.Take update on bar rate and packages from the website.
- Ensure speedy resolution of queries & grievances through prompt solutions to maximize client satisfaction levels.
- Prepare covering report.Maintain G.I.S Report.
- Prepare Duty Roaster of Staff, Daily breafing of all staff.
- Follow up all mail from FO, Travel Desk.
- Handling all complain of the guest.
- Cross checks all check out folio’s on daily basis.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Generated reports and feedback for presentation to general manager.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
Operational Manager
BOMBAY GROUP OF RESTAURANT
Dubai, United Arab Emirates
09.2019 - 09.2021
- Analysed financial data to track and achieve budget targets.
- Strategically scheduled and managed 18+ staff members, maintaining high-performing business operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Adhered to employee relations processes while recruiting, retaining and developing staff.
KADUMANE RESSORT
RESSORT MANAGER
KALASA, INDIA
01.2018 - 01.2019
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Managed high volumes of incoming calls using VoIP system.
- Processed payments and online bookings with zero error.
Front Office Executive
HOTEL CENTAL PARK
MANIPAL, INDIA
07.2017 - 12.2017
- Being an executive first and foremost duty is to check the log-book. Check all the arrival and departure check how many VIP guest and repeat guest’s arrival and place the VIP amenities in all assigned rooms,inform the entire department about the VIP movements and ensure H/K to check the room properly.
- At time of checking meet with guest and acknowledge about the hotel facility and services.
- Also inform the concierge person to keep ready with the luggage tag and welcome drinks and escort the luggage in correct room.
- Check how many no-show and cancellation. Check for the retention charges and follow up about the same.
- Check the c-form and police report that is properly fill it up or not and send it to police office.
- Check all the rooms which is assign for the guest and check AC,lights and amenities is kept or not.
- Preparing the GIS for all group arrival and inform all department’s for the same.
- And inform both dept one day prior H/K and maintenance to check the entire thing are working condition or not and block the room.
- Prepare all report like,today arrival, Departure,occupancylist,room wise bill report,occupancy statics,occupancy analysis,in house foreigner, Room plan report,tariff posted for the day, guest ledger balance ,high bills,cab hire report etc,.
Industrial Trainee
Crowne Plaza
BANGLORE
01.2017 - 07.2017
Cashier
Kfc
MANGLORE, INDIA
01.2014 - 01.2016
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Helped customers make product and service selections among range of options.
Education
BACHELOR OF HOTEL MANAGEMENT - HOTEL AND TOURISM
AJ INSTITUTION
INDIA 01.2014 - 01.2017
Skills
- POS software expertise
- Travel administration
- Office administration
- Appointment scheduling
- Meeting planning
- Inter-office communications
Timeline
Front Office Duty Manager
THE AURUM
07.2022 - 04.2023
Operational Manager
BOMBAY GROUP OF RESTAURANT
09.2019 - 09.2021
KADUMANE RESSORT
RESSORT MANAGER
01.2018 - 01.2019
Front Office Executive
HOTEL CENTAL PARK
07.2017 - 12.2017
Industrial Trainee
Crowne Plaza
01.2017 - 07.2017
Cashier
Kfc
01.2014 - 01.2016
BACHELOR OF HOTEL MANAGEMENT - HOTEL AND TOURISM
AJ INSTITUTION
01.2014 - 01.2017
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