Ma. De Jesús Rodríguez Velázquez

call taking and scheduling appointments for clients

To offer the different service packages

updating customer database in the company's system

Maintain professionalism while addressing client concerns.

Provide menues and provide detailed information

Take accurate food and beverage orders

Up-sell additional products when appropriate

Making menu recommendations

Support the Room Service daily operation

Attending to room orders

Ensure the smooth operation of the Room Service

Provide a high quality service to guests

Answering phone calls, taking reservations, and answering questions.

Greet guests as they arrive at the restaurant and escort them to their tables

Seating guests at tables or in waiting areas

Assist guests with menu recommendations and provide information about the restaurant

Handle guest complaints and resolve issues in a timely and professional manner