Certifications
Open to work
Madeleine Alkaraki
Dubai,Dubai
Summary
Safety-focused Chemical Engineering Graduate with expertise in health and safety management, risk assessments, and COSHH assessments. Knowledgeable in NEBOSH, OSHA, IOSH Managing Safely, Integrated ISO Standards, and RIDDOR reporting. Skilled in water quality testing and data visualisation using Power BI and Salesforce CRM, with a strong ability to interpret Safety Data Sheets. Dedicated to improving workplace safety through innovative solutions.
Overview
2
2
1
1
years of professional experience
Work history
Volunteer (Remote)
MENA ORG
Amman, Jordan
2026.05 - Current
- Conducted a comprehensive analytical report on EVA suit mobility constraints, evaluating their direct impact on astronaut operational performance during simulated Mars-like Extravehicular Activities (EVAs).
- Analyzed mission workflows and human-performance metrics within the analog habitat, transforming complex qualitative observations into actionable data to optimize life support and robotic workflows.
Customer Support & Operations Coordinator
Whitespot Facilities Management Services L.L.C.
Dubai, UAE
2025.02 - 2025.11
- Acted as the primary point of contact for customers, managing 400+ inquiries across phone and digital channels while ensuring timely and professional responses.
- Handled 20+ daily customer requests and complaints, facilitating order-to-cash (OTC) processes including request intake, quotation generation, and follow-ups.
- Maintained accurate customer data and interaction records in CRM systems (Salesforce, MS Dynamics) to support reporting and customer lifecycle management.
- Built and maintained strong customer relationships, contributing to customer retention, repeat business, and improved service satisfaction.
QA and HSE Intern
MS PHARMA
Amman, Jordan
2024.04 - 2024.08
- Assisted the Quality team in maintaining Good Manufacturing Practices (cGMP) during sterile pharmaceutical manufacturing activities, achieving 100% compliance with safety, quality, and environmental policies.
- Supported R&D and QC activities by testing raw materials, in-process samples, and finished products using approved analytical methods, and assisted in stability studies.
- Communicated near misses and incidents to the HSE team, facilitating corrective and preventive actions (CAPA).
- Performed 10+ safety inspections and risk assessments in compliance with ISO 45001 standards, identifying and mitigating 30+ potential hazards.
- Provided ongoing training and guidance to staff on safety policy, procedures, and regulations.
QC Intern
Military Quality Control Laboratories
Amman, Jordan
2023.07 - 2023.08
- Conducted over 20 lab tests on drinking water, food products, detergents, and textile fabrics, ensuring compliance with ISO 17025 standards and achieving a 98% accuracy rate in lab results.
- Utilized advanced analytical tools to detect and quantify contaminants, improving test precision by 15%.
- Documented experimental data, observations, and test procedures in structured formats for accurate analysis and reporting.
- Managed inventory of laboratory supplies, reagents, and chemicals in compliance with MSDS requirements to ensure operational readiness.
- Coordinated experiments and data analysis with laboratory staff and project teams to develop effective solutions.
- Monitored and maintained equipment calibration schedules, ensuring 100% compliance with regulatory guidelines.
Education
Bachelor of Science - Chemical Engineering
Jordan University of Science and Technology
Irbid, Jordan 09/2019 - 02/2024
Skills
- Health & Safety management
- Risk Assessments
- COSHH Assessments
- NEBOSH
- OSHA standards knowledge
- IOSH Managing Safely
- RIDDOR reporting
- Water quality testing
- Data Visualisation
- Power BI
- Microsoft Office Suite
- Salesforce CRM
- Integrated ISO implementation
- Safety Data Sheet interpretation
Languages
English
Upper intermediate (B2)
Arabic
Native
Certification
- NEBOSH IGC (Currently Pursuing)
- IOSH MS (Currently Pursuing)
- ISO 9001: Quality Management Systems
- Power BI and Data Visualization
- Occupational Safety and Health Basics according to US OSHA Standards
- Nomu Al Ghurair Program: Women in Management and Leadership
- SAChE® Certificate Program - The Importance of Process Safety
- Integrated Management System (IMS) (ISO 9001, ISO 14001, ISO 45001)
Work preference
Work Type
Full timeLocation preference
RemoteTimeline
Volunteer (Remote)
MENA ORG
2026.05 - Current
Customer Support & Operations Coordinator
Whitespot Facilities Management Services L.L.C.
2025.02 - 2025.11
QA and HSE Intern
MS PHARMA
2024.04 - 2024.08
QC Intern
Military Quality Control Laboratories
2023.07 - 2023.08
Bachelor of Science - Chemical Engineering
Jordan University of Science and Technology
09/2019 - 02/2024