Madhav Mohatra
Dubai,United Arab Emirates
Summary
Adaptable hospitality professional with proven history of superior guest service. Addresses challenges with resourceful problem-solving and high emotional intelligence. Strong command of industry best practices and de-escalation techniques. Experience in hospitality environments. Multitasks well to provide smooth, organised front-of-house services. Confident and enthusiastic to maintain positive, welcoming hotel environments.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Guest Service Agent
The Atlantis Palm
Dubai, Uae
2021.01 - Current
- Greeted guests warmly and professionally for positive first impressions.
- Advised guests of hotel services to maximise experience enjoyment.
- Informed guests regarding events and announcements.
- Answered guest calls and resolved queries promptly and politely.
- Registered guest information on database to maintain accuracy.
Life Guard waterpark
The Atlantis Palm
Jumeirah, Uae
2018.01 - 2021.01
- Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
- Oversaw the safe, day-to-day running of pool activities across a facility.
- Performed first aid procedures as required in line with regulations.
- Identified and communicated any potential health, safety or accident risks to facility supervisor.
Lifeguard
Movenpick Hotel and Apartment
Burdubai , Uae
2013.02 - 2017.12
- Performed successful pool rescues, remaining calm and effective under pressure.
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Opened or closed pool daily depending on schedule and hours.
Security Officer
World Trade Centre Dubai
Dubai , Uae
2011.01 - 2012.04
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
- Inspected fire escapes, extinguishers and emergency lighting systems.
Commis Chef
Nanking Resturant
India , Paradise India
2008.01 - 2010.10
- Prepared and presented innovative dishes of exceptional quality and uniformity.
- Supported food service in busy restaurant environment.
- Consistently ensured excellent food quality standards for outstanding customer satisfaction.
- Accurately measured dish ingredients to support precise portioning.
Education
Certificate of Higher Education - Social
Shree higher secondary school
Butwal , NepalSkills
- Food & beverage service
- Check-out management
- Check-in and -out processes
- First aid certificate
- Urban driving
- Guest inquiry resolution
- Guest complaint resolution
- Guest experiences
- Brand success
- Reservations Luggage storage and retrieval
- Room features knowledge
- VIP service arrangements
- Lobby maintenance
Languages
English
Advanced
C1
Hindi
Advanced
C1
Nepali
Advanced
C1
Certification
- Dubai Police academy - 2011
- Dubai driving license , Dubai Driving - 2019
- Certified guest service up selling champion , the Atlantis palm - May April 2023
- ACES of the month - August 2022
- Fams consultants - 2021 Basic Food Safety
- TripAdvisor comment 2022&2023
Additional Information
Team leader training done 2021
Timeline
Guest Service Agent
The Atlantis Palm
2021.01 - Current
Life Guard waterpark
The Atlantis Palm
2018.01 - 2021.01
Lifeguard
Movenpick Hotel and Apartment
2013.02 - 2017.12
Security Officer
World Trade Centre Dubai
2011.01 - 2012.04
Commis Chef
Nanking Resturant
2008.01 - 2010.10
Certificate of Higher Education - Social
Shree higher secondary school