Madhavan M
Dubai
Summary
Dynamic Field Engineering Specialist with Ametek Middle East, adept at delivering exceptional technical support and optimizing customer satisfaction. Proven expertise in calibration and troubleshooting, driving service excellence in oil and gas operations. Recognized for enhancing operational efficiency and fostering strong client relationships through effective communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
FIELD ENGINEERING SPECIALIST-MEA & INDIA
Ametek Middle East
08.2017 - Current
- Company Overview: Chandler Engineering
- Oversee and sustain all equipment for chandler products including Oil Well Cementing, Stimulation/Fracturing, Reservoir Analysis, Viscosity/Rheology, Drilling Fluids Analysis, Quizix Precision Pumps, Custom Products, and Natural Gas Pipeline.
- Charged with meeting service and spare parts sales objectives across region.
- Facilitated exceptional technical services for Middle East and European clients aligned with American Petroleum Institute (API) Specification 10 and ISO CD10426.
- Leverage telephone, email, or video calls to resolve customer questions related to service, maintenance, technical, or operational difficulties.
- Acting as customer representative and managing direct interactions to clarify instrument operation.
- Advising on repair or replacement of defective parts by assessing most cost-effective solutions to reduce customer downtime.
- Managing customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
- Collaborate continuously with manufacturing and engineering on changes; draft ERC/ECN or CAR as necessary, and follow up to ensure implementation of fixes.
- Updating the Service Manager on service schedules, as well as customer and competitive information collected during service/training visits.
- Helping to collect PO's for base region when needed; preparing, maintaining and processing accurate paperwork and records.
- Making 85% of domestic & international travels.
- Chandler Engineering
PRE SALES /APPLICATION ENGINEER GCC REGION
Motabaqah Saudi Specialized Laboratories Co.
ABU DHABI
11.2016 - 07.2017
- Company Overview: (Al Khalijiya)
- Handled a broad range of products (e.g., oscilloscopes, analyzers, generators, sources, power, wireless, modular instruments, meters, design and test software, network test, network security and visibility, in-circuit test systems, application-specific test systems and components, RF and microwave test accessories, photonic test and measurement products, infrared thermometers and calibration systems, monolithic laser combiners and precision optics, MMIC millimeter-wave and microwave devices, and accessories).
- Responsible for pre-sales, to kick-start new potential opportunities in the region.
- Actively participate in seminar events, trade shows and
- Facilitated coordination with professors and lab technicians to implement research regarding solids and liquids material characterization, encompassing drilling fluids and oil.
- Delivered customer support for measuring capacitance of rock samples utilizing HP LCR meter and developing specialized logging application using VB.NET.
- Installed, configured, and maintained radar calibration for aircraft in the UAE armed forces.
- Calibrated and repaired basic AC, DC, and RF equipment as a calibration engineer in EMITAC's CAL LAB for 18 months.
- Installed and commissioned the 2G and 3G test system; updated it periodically with the latest software releases or version.
- Created new 2G test case scenario based on 3GPP standard as per customer requirement and approved the mobile phone's response.
- Managed the installation of the smart temperature monitoring system for ADNOC IT server room.
- Contacted and coordinated with the TRA (Telecom Regulatory Authority) to get approvals for the newly launched RF devices / equipment.
- (Al Khalijiya)
APPLICATION / SUPPORT ENGINEER
Emirates Technology Company LLC.
01.2011 - 01.2016
- Company Overview: (EMITAC)
- Configured 2G & 3G network elements based on the data from the planning team.
- Conducted regular Total Network Audit to clear the inconsistencies in Network and thus to increase the network's KPI.
- Used tools like Citrix Applications, Reflection tool, SSH Client, Winfoil (Ericssion); BTS Manager, BSS Splitter, BTS Rehosting; CM Operation Manager, CM Editor and CM Analyzer; Radio Network Manager; Nexus; TTCN Tester and Reflection - X tools.
- Made extensive travels to the sites across the southern part of India for migration and rehoming BTS.
- (EMITAC)
- KEY ACHIEVEMENTS: Played an integral role in the successful achievement of ISO 17025 quality audit process for the calibration lab.
- Created a new software and procedure to generate quotations, accessed customer DB and lead generations.
- Created new software to monitor the CAL LAB activities using VB.net and implemented calibration and verification procedures on Fluke 5100B calibrator for automation process.
CONFIGURATION & OPTIMIZATION ENGINEER (GNSC)
Nokia Siemens Networks
01.2009 - 01.2011
- Company Overview: India
- Served at the main point of contact between the company and the customers; updated customers with new product features & updates, troubleshooting and process updates.
- Installed company software at client site like Key Performance Software, Sales & Service performance Software, Goal Settings software.
- Effectively trained around 60 employees in an organization in groups.
- Made extensive travels to the southern state of India (Tamil Nadu).
- India
IMPLEMENTATION ENGINEER
IBHAR Technologies Pvt. Limited
01.2008 - 01.2009
- Company Overview: India
- Installed and commissioned high end DC power supplies with master slave configuration for Distribution panel boards.
- Prepared technical elements of proposals and formulated the complexities of defining the technical solution guidelines for sales team.
- Attended different seminars, conferences, and meetings to promote the created application engineering products.
- Made 60% - 70% extensive travels across the whole of UAE for the customer support.
- Participated in HCT wireless forum in liaison with IEEE at HCT Sharjah women's college and presented a paper on 'The Evolution of Mobile Communications.'
- Additionally involved in IT support for maintaining web server, SQL server backup and maintenance, new PC/Laptop OS installation & configuration, shared drive access and maintenance.
- India
Education
Bachelor of Engineering - Electronics
Annamalai University
Tamil Nadu05-2008
Pre University (10 +2) -
Nazareth Matriculation Higher Secondary School
Chennai, Tamil NaduSecondary School Examination -
Nazareth Matriculation Higher Secondary School
Chennai, Tamil NaduSkills
- Oil & Gas
- API Specification10
- Calibration
- Servicing & Maintenance
- Technical Evaluation
- Technical/Operational Support
- Troubleshooting
- Upstream & Downstream
- Wireless Technologies
- Commissioning
- Debugging
- Cementing
- Electrical Wiring & Designs
- Field Engineering
- Stimulation & Fracturing
- HSE Guidelines
- Installation & Commissioning
- Instrumentation
- Project Engineering
- QHSE
- Customer Service
Personal Information
- Date of Birth: 07/13/86
- Driving License: Valid UAE D/L
- Marital Status: Married
- Visa Status: Employment
Languages
- English
- Tamil
- Hindi
- Malayalam
References
Available upon Request
Professional Courses Training Attended
- HSE Certified, Dubai, U.A.E, 2020
- Heart Saver First Aid, CPR training, Oklahoma, U.S, 2020
- Trained on Bit Error Ratio testers, Agilent Technologies, Boblingen, Germany, 2013
- Conformance Test and SAS (Stand Alone System) training on 2G, 3G and 3.5G, Anite Telecoms Ltd, UK, 2012
- SDT training on Handhelds, Oscilloscopes, DC power analyzer and DAQs, Agilent Technologies, Qatar, 2012
- Microsoft Certified Systems Engineer (MCSE), Sans Bound Pvt. Ltd., 2009
Profile Snapshot
- FIELD ENGINEERING SPECIALIST-MIDDLE EAST, Ametek Middle East, Chandler Engineering, 08/01/17, Present
- APPLICATION / SUPPORT ENGINEER - GCC REGION, Motabaqah Saudi Specialized Laboratories Co. (Al Khalijiya), 01/01/16, 07/31/17
- APPLICATION / SUPPORT ENGINEER, Emirates Technology Company LLC. (EMITAC), 01/01/11, 12/31/16
- CONFIGURATION & OPTIMIZATION ENGINEER (GNSC), Nokia Siemens Networks, India, 01/01/09, 12/31/11
- IMPLEMENTATION ENGINEER, IBHAR Technologies Pvt. Limited, India, 01/01/08, 12/31/08
Timeline
FIELD ENGINEERING SPECIALIST-MEA & INDIA
Ametek Middle East
08.2017 - Current
PRE SALES /APPLICATION ENGINEER GCC REGION
Motabaqah Saudi Specialized Laboratories Co.
11.2016 - 07.2017
APPLICATION / SUPPORT ENGINEER
Emirates Technology Company LLC.
01.2011 - 01.2016
CONFIGURATION & OPTIMIZATION ENGINEER (GNSC)
Nokia Siemens Networks
01.2009 - 01.2011
IMPLEMENTATION ENGINEER
IBHAR Technologies Pvt. Limited
01.2008 - 01.2009
Bachelor of Engineering - Electronics
Annamalai University
Pre University (10 +2) -
Nazareth Matriculation Higher Secondary School
Secondary School Examination -
Nazareth Matriculation Higher Secondary School