Madhavi Reddy Edha
Senior Presales Engineer - Operations Coordinator
Dubai,United Arab Emirates
Summary
Highly accomplished Operations Coordinator , Senior Pre-sales Engineer and HR professional with over 20 years of experience driving business growth, operational excellence, and customer success across diverse industries. Proven expertise in managing end-to-end operational activities, optimizing business processes, coordinating cross-functional teams, and delivering innovative technical solutions that align with client requirements and organizational objectives.
Extensive experience in presales, solution design, bid and proposal management, requirement analysis, product demonstrations, and stakeholder engagement. Skilled at translating complex technical concepts into business value propositions, supporting sales teams in securing high-value opportunities, and building strong customer relationships. Adept at leading projects, improving operational efficiency, managing vendor and client partnerships, and ensuring successful delivery of business-critical initiatives.
Recognized for strong leadership, strategic thinking, problem-solving abilities, and a results-oriented approach that consistently enhances operational performance, customer satisfaction, and revenue growth.
Overview
19
19
years of professional experience
Work history
Senior Presales Engineer
Dualroots IT Solutions LLC
Dubai, UAE
2026.04 - Current
- Actively engaged in continuous learning activities to stay abreast of industry trends.
- Played pivotal role in bidding processes, contributing technical insights for proposal preparation.
- Built trustworthy relationships with clients through excellent communication skills and technical knowledge.
- Collaborated with sales team to comprehend client requirements and propose suitable solutions.
- Participated in contract negotiations, providing key inputs on deliverables and timelines.
- Resolved pre-sales technical issues promptly, ensuring high customer satisfaction levels.
- Delivered customer training sessions to enhance understanding of products and applications.
- Managed multiple projects concurrently whilst maintaining high standards of quality control.
- Delivered high sales performance within budget to strict deadlines and targets.
Operations Coordinator & Computer Engineer
Galaxy Technologies LLC
Dubai
2017.11 - 2026.03
- Managed multiple projects simultaneously, meeting deadlines.
- Preparing and Updating Purchase Orders, Purchase Invoices, Sales Invoices, Quotation, Delivery notes for clients.
- Prioritized tasks effectively in a fast-paced environment.
- Successfully coordinated projects and scheduling.
- Maintained meticulous records and documentation.
- Resolved operational issues efficiently and effectively.
- Improved operational processes through innovative solutions.
- Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement
- Develop and maintain project performance database that tracks overall progress and achievement of milestones
- Serve as point of communication between company teams and external resources
- Responsible for all aspects and activities related to human resources and payroll processing
HR Admin & Accounts Assistant
Taj Al Madina Building Maintenance LLC
Dubai
2015.10 - 2017.10
- Processed payroll accurately and efficiently.
- Managed employee records with meticulous attention to detail.
- Prepared and submitted accurate expense reports.
- Reconciled accounts payable and receivable.
- Maintained organized filing systems for HR and accounting documents.
- Assisted with benefits administration tasks.
- Provided excellent support to HR and accounting staff.
- Entered data accurately into HR and accounting software.
- Handled confidential information with discretion and professionalism.
- Supported recruitment processes, including scheduling interviews.
HR Admin & Accounts Assistant
Bab Al Firdous Foodstuff Manufacturing LLC
Dubai
2015.01 - 2015.04
- Streamlined HR operations, including employee record management (Excel, hard copy & electronic filing), Emirates ID & medical insurance processing, leave management, and visa renewals.
- Managed complete employee lifecycle documentation and filing system, ensuring efficient HR office operations.
- Supported full-cycle recruitment and staffing processes.
- Processed accounts payable and receivable, generating accurate financial reports using Excel and Tally ERP.
- Proficient in purchase order and sales order management and data entry in Excel and Tally.
HR Admin & Account Assistant
Unique Metal Technologies F.Z.CO
Dubai
2014.05 - 2015.01
- Processed employee paperwork and maintained accurate records.
- Managed employee files and ensured data confidentiality.
- Handled accounts payable and receivable transactions.
- Provided administrative support to HR and accounting teams.
- Scheduled appointments and managed calendars.
- Prepared presentations and correspondence.
- Maintained office supplies and equipment.
- Supported recruitment processes and onboarding activities.
HR Admin Executive & Account Assistant
Is IkhlasSdnBhd
Kuala Lumpur
2012.08 - 2014.01
- Shouldered responsibilities pertaining Recruiting and staffing logistics
- Employee orientation, development, and training logistics and recordkeeping
- Company employee communication.
- Compensation and benefits administration and recordkeeping & Maintaining employee files and the HR filing system
- Provided training to new employees for sales skills and product specific knowledge
- Assisting with the day-to-day efficient operation of the HR office, USB payroll for Staff and Employee
- Maintain hard copy and electronic filing system for staff and employees, Maintaining and distributing staff weekly schedules
- Assisting with the day-to-day efficient operation of the HR office, Assisting with the day-to-day efficient operation of the HR office
Admin Executive
Suchir India Infratech Pvt Ltd
Hyderabad
2010.03 - 2012.01
Admin Executive
Top Gear Recruitment
Stoke On Tent
2008.10 - 2010.01
Customer Support Professional
Sitel India PVT LTD
Hyderabad
2007.04 - 2008.10
Education
Master of Science - General Management in Business Administration
Salford University
United KingdomMCA - Master of Computer Applications
Vaagdevi Dg & Pg College
WarangalBachelor of Science - Bachelor of Computer Science
New Science Dg & PG College
WarangalHigh school diploma - Board of Intermediate
Nalanda Girls College
VijayawadaHigh school diploma - SSC
SR School
WarangalSkills
- Inventory Management
- Vendor Relationship Management
- Logistics Coordination
- Project Documentation
- Contract Management
- Strong Organizational and Time Management Abilities
- Excellent Organizational and Multitasking Skills
- Computer & Data Entry
- Administrative Support
- Support day-to-day coordination of operational activities
- Sales strategy comprehension
- IT project management
LANGUAGES
English
Fluent
Hindi
Fluent
Telugu
Native
COURSE
SIRA Security System Engineer | SIRA Nov 2017 - Present
REFERENCE
Reference available upon request
Timeline
Senior Presales Engineer
Dualroots IT Solutions LLC
2026.04 - Current
Operations Coordinator & Computer Engineer
Galaxy Technologies LLC
2017.11 - 2026.03
HR Admin & Accounts Assistant
Taj Al Madina Building Maintenance LLC
2015.10 - 2017.10
HR Admin & Accounts Assistant
Bab Al Firdous Foodstuff Manufacturing LLC
2015.01 - 2015.04
HR Admin & Account Assistant
Unique Metal Technologies F.Z.CO
2014.05 - 2015.01
HR Admin Executive & Account Assistant
Is IkhlasSdnBhd
2012.08 - 2014.01
Admin Executive
Suchir India Infratech Pvt Ltd
2010.03 - 2012.01
Admin Executive
Top Gear Recruitment
2008.10 - 2010.01
Customer Support Professional
Sitel India PVT LTD
2007.04 - 2008.10
MCA - Master of Computer Applications
Vaagdevi Dg & Pg College
Bachelor of Science - Bachelor of Computer Science
New Science Dg & PG College
High school diploma - Board of Intermediate
Nalanda Girls College
High school diploma - SSC
SR School
Master of Science - General Management in Business Administration
Salford University