Madhesha Mariappan

A dedicated Gate Checker responsible for ensuring smooth and secure movement of all inbound and outbound containers through the terminal gates. Duties include verifying container numbers, seals, truck details, and documentation through CAMCO Gate Operating System (GOS) & Terminal Handling System (TOS). Skilled in cross-checking EIR data, monitoring OCR validations, and resolving discrepancies to maintain accurate container tracking records. Coordinates closely with control room, planning, and yard teams to support uninterrupted operations. Ensures compliance with safety procedures, port regulations, and IMDG cargo requirements while providing timely assistance to truck drivers. Maintains real-time reporting of gate activities and supports priority shipments to enhance overall terminal productivity and cargo flow efficiency.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

•Managed daily billing activities using the ERP system, ensuring timely and accurate invoice generation in line with approved company quotations and pricing terms.
• Prepared and sent invoices to customers on a daily basis, maintaining high standards of accuracy, completeness, and professionalism in all billing transactions.
• Verified billing details and supporting documents to ensure error‑free billing and compliance with company policies and agreements.
• Prepared monthly MIS (Management Information System) reports for company and internal reference to support financial tracking, analysis, and management reporting.
• Maintained organized records of invoices, billing data, and MIS documents for audit and reference purposes.
• Monitored and maintained monthly stationery stock as per operational requirements, ensuring timely availability and efficient inventory control.
• Prepared and maintained statement reports for transport charges for Chennai and Bangalore locations, ensuring charges were accurate, location‑wise tracked, and aligned with approved quotations and supporting documents

• • Handled outbound collection calls for monthly EMI follow‑ups related to Credit Card (CC), Personal Loans, Vehicle Loans, and Consumer Loans.
  • Contacted customers to remind them of due EMIs, explained payment details, and encouraged timely repayments as per company guidelines.
  • Followed up on overdue and pending accounts while maintaining a professional, polite, and customer‑focused communication approach.
  • Updated customer payment status, call remarks, and follow‑up details accurately in the system on a daily basis.
  • Addressed customer queries related to EMI amounts, due dates, penalties, and payment modes, coordinating with internal teams when required.
  • Ensured compliance with company policies, RBI norms, and ethical collection practices while meeting daily and monthly collection targets.
  • Maintained proper records of commitments to pay (PTP) and ensured timely follow‑up to improve recovery performance.

• Achieved operational efficiency by assisting in daily coordination tasks within apparel industry.
  Enhanced knowledge of production processes and quality standards through immersive experience.
  Facilitated smooth workflow and team collaboration during six-month internship.

• Achieved operational efficiency by assisting in daily coordination tasks within apparel industry. Enhanced knowledge of production processes and quality standards through immersive experience. Facilitated smooth workflow and team collaboration during six-month internship.