Automotive leader with 15 years of experience in OEM dealerships, specializing in after-sales operations and regional sales in the UAE. Expertise in enhancing after-sales profitability, improving customer retention, and driving operational efficiency. Proven track record in developing scalable processes and leading high-performing teams to achieve sustainable business outcomes.
Hi, I’m
MADHU
Dubai
Summary
Overview
15
years of professional experience
Work History
Al Ghurair Motors
Business Development Manager
02.2023 - 03.2026
Job overview
- Improved customer loyalty by delivering end-to-end after-sales product strategy across brands.
- Increased profitability by aligning territory pricing, budgets, and forecasts to business KPIs.
- Boosted lifetime value by launching service offerings focused on retention.
AG Cars Services - Al Ghurair Group
Sales Business Development Specialist
07.2021 - 02.2023
Job overview
- Delivered sustained B2B and B2C revenue growth across multi-branch UAE operations
- Managed contracts, tenders, pricing frameworks, and rebate structures to protect margins
- Led customer engagement campaigns through advanced communication platforms
- Developed, coached, and motivated teams exceed performance targets.
WheelFix UAE
Sales Business Development Manager
11.2020 - 06.2021
Job overview
- Managed full sales lifecycle from prospecting through negotiation and closure
- Drove sales of automotive accessories, vehicle cosmetics, modifications, and smart parking solutions
- Led client bids, proposals, and pricing negotiations
Mirka Middle East FZCO
Sales Business Development Manager
03.2019 - 10.2020
Job overview
- Expanded regional distributor and national account presence across the UAE
- Demonstrated and sold abrasives, sanding, and polishing systems to end users and distributors
- Ensured CRM accuracy and compliance with global standards and safety regulations
AutoMillennium Group
Regional Sales Manager - 3M Bodyshop Consumables & Chemicals
06.2016 - 02.2019
Job overview
- Built strategic partnerships with bodyshops, fleets, and key automotive stakeholders
- Collaborated closely with 3M Gulf to deliver joint customer engagement programs
- Delivered customized solutions to maximize account value and long-term retention
Al Futtaim Motors - Toyota & Lexus
Business Development Manager
12.2014 - 05.2016
Job overview
- Led B2B sales and value-added service initiatives across corporate and fleet customers
- Enhanced customer experience through continuous training and Toyota-led programs
Al Futtaim Motors - Toyota & Lexus
Sales Executive
07.2011 - 11.2014
Job overview
- Consistently exceeded unit sales, finance penetration, and add-on product KPIs
- Applied KAIZEN principles to enhance operational efficiency and increase customer satisfaction
Education
Anna University
Master of Business Administration (MBA) from Business & Marketing
University Overview
LIBA
Post Graduate Executive Diploma from International Business
University Overview
University of Madras
Bachelor of Commerce (BCom)
University Overview
Skills
- New business setup
- Product research
- Revenue growth strategies
- After-sales operations
- P&L management
- Pricing strategy development
- Budgeting and forecasting
- Performance analytics
- CRM proficiency
- Customer experience enhancement
- Product strategy and launch
- Dealer and territory management
- Team leadership
- Capability building
Languages
English
Hindi
Tamil
Telugu
Timeline
Business Development Manager
Al Ghurair Motors
02.2023 - 03.2026
Sales Business Development Specialist
AG Cars Services - Al Ghurair Group
07.2021 - 02.2023
Sales Business Development Manager
WheelFix UAE
11.2020 - 06.2021
Sales Business Development Manager
Mirka Middle East FZCO
03.2019 - 10.2020
Regional Sales Manager - 3M Bodyshop Consumables & Chemicals
AutoMillennium Group
06.2016 - 02.2019
Business Development Manager
Al Futtaim Motors - Toyota & Lexus
12.2014 - 05.2016
Sales Executive
Al Futtaim Motors - Toyota & Lexus
07.2011 - 11.2014
Anna University
Master of Business Administration (MBA) from Business & Marketing
LIBA
Post Graduate Executive Diploma from International Business
University of Madras
Bachelor of Commerce (BCom)