Madhur Mukhi

Responsibilities

• Led a team of Rider Coordinators at Talabat’s Heroes Experience Center in Dubai
• Managed HEC-Dubai logistics and directly oversaw hub operations for seamless performance.
• Managed a fleet of around 15,000 riders across Dubai, ensuring smooth operations
and achieving KPIs.
• Led fleet operations with effective forecasting and supply management.
• Developed and implemented a Team Scorecard to improve city and team performance.
• Engaged stakeholders, including Training, Operations, Inventory, and Rider Engagement
departments.
• Monitored and improved rider performance metrics and compliance.
• Executed rider engagement and mental well-being campaigns in collaboration with the Rider
Engagement and Training teams.
• Managed rider rosters, including shift allocation, breaks, and off days.
• Supported inventory management and compliance in rider equipment usage.
• Implemented performance improvement plans for low-performing riders.
• Conducted fleet visits to gather rider feedback on appearance and behavior.

• Played a key role in the launch of new projects, including Snap, Dubai South, and Hatta, ensuring all performance metrics were accurately maintained and achieved.

• Directly engaged with riders to solve complex issues and optimize the quality of service as per SOPs.
• Monitored daily live operations and identified trends aligned with business needs.
• Improved fleet performance and ensured compliance to Talabat standards.
• Led performance in critical hubs for Talabat UAE.
• Managed Talabat Go projects with optimized, precisely planned movement plans across zone timings.
• Coordinated with training teams to enhance rider performance through excellence programs.
• Provided timely updates to management on project and performance progress.
• Managed key projects like Dubai South and SNAP, demonstrating leadership in forecasting and analysis.
• Currently managing the replacement process in Dubai to maximize onboarding efficiency as per SOPs.
• Working collaboratively with fleet partners, resolving their problems, informing them about the RM SOP, providing training if necessary, maintaining regular contact with them, and discussing their fleet performance.
• Owned SNAP project operations from launch, driving fleet expansion from initial setup to triple-digit strength in response to rising order volumes, while consistently achieving key performance metrics including TVT, DT, RAT, and AR.

• Trained and managed riders and tracked daily operational tasks.
• Led rider deployment strategy by aligning fleet partner supply with real-time zonal demand, overseeing onboarding and training, and delivering regular performance insights to partners for continuous improvement.
• Forecasted zonal activities and managed inventory issuance.
• Accountable for daily live operation tracking.
• Played a key role in integrating rider accounts during the Zomato-Talabat merger.
• Analyzed performance reports for improved management.
• Managed onboarding and offboarding of riders.
• Trained approx. 3000 riders on the Talabat Rider Application.
• Built strong relationships with fleet partners by addressing operational challenges promptly, ensuring seamless rider performance and mutual satisfaction across the network.

• Residential and Commercial property sales.
• Selling units to customers by explaining them future appreciations.
• Executing plans around Ready to moving into apartments, construction Base plans, subvention schemes, home loans, lap (Loan against property).
• Keeping track of property Registrations keeping legals record's, mutation Process, mortgage Deeds, sale and rent deeds.