Madhuri Jaitly
Dubai
Summary
Bringing 16 years of experience in leading sales teams in Banking sector in the UAE, my expertise lies in business acquisition, interpersonal communication, people management and team leadership. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
25
25
years of professional experience
Work History
Business Development Manager
Abu Dhabi Commercial Bank
10.2010 - Current
- I have been leading cross-functional teams to successfully execute multi product targets.
- Monitoring of key performance indicators to track and analyze business progress and adjust strategies accordingly to meet the targets and for business growth.
- Optimizing sales funnels by leveraging on database and leads to maximize conversion rates.
- Consistently meeting or exceeding monthly targets through diligent reviews of applications and discussions with the relevant departments to maximize the business.
- Achieving sales goals and service targets by cultivating a high performance culture within the teams.
- Facilitating the adoption to new technologies, hence enhancing overall operational efficiency.
- Conducting interviews and identifying suitable candidates for the team.
Business Development Manager
Royal Bank Of Scotland
05.2008 - 09.2010
- Led a team of telecallers to acquire Loans business for the Bank.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key members of companies to acquire new business
- Consistently met or exceeded monthly targets through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted reject reviews of applications to maximize business and exceed sales targets.
Floor / Quality Manager
ABM AMRO Bank
12.2007 - 04.2008
- Managed the operations of the team for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Checking quality of applications and improving approval rates.
Team Leader, Telesales
ABM AMRO Bank
07.2007 - 11.2007
- Led a team of telecallers in the Loans acquisition process, regulary meeting / exceeding sales targets.
- Daily reporting of business numbers to the senior management.
- Monitored calling activity and mentored team members to enhance selling skills.
- Enhanced team productivity by regularly reviewing applications and individual performance against set targets.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Telesales Agent
ABM AMRO Bank
12.2004 - 06.2007
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
- Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale.
- Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
Commercial Executive
Siemens Ltd
09.1998 - 05.2004
- Optimized supply chain processes for reduced costs, improved delivery times, and increased customer satisfaction.
- Streamlined business operations by identifying inefficiencies, implementing process improvements, and reducing overhead expenses.
- Introduced robust tracking systems that provided real-time insights into project status.
- Played a role in SAP implementation and Y2K for the department.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Post Graduate Diploma in Business Administration - Marketing, Finance & Accounting, Economics
Indo German Training Cetre
Mumbai, India1998
Bachelor of Commerce - Finance & Accounting, Audit (special)
University of Bombay
Mumbai, India1995
Skills
- Team Leadership
- Training and Development
- Database Management
- Business Development and Planning
Timeline
Business Development Manager
Abu Dhabi Commercial Bank
10.2010 - Current
Business Development Manager
Royal Bank Of Scotland
05.2008 - 09.2010
Floor / Quality Manager
ABM AMRO Bank
12.2007 - 04.2008
Team Leader, Telesales
ABM AMRO Bank
07.2007 - 11.2007
Telesales Agent
ABM AMRO Bank
12.2004 - 06.2007
Commercial Executive
Siemens Ltd
09.1998 - 05.2004
Post Graduate Diploma in Business Administration - Marketing, Finance & Accounting, Economics
Indo German Training Cetre
Bachelor of Commerce - Finance & Accounting, Audit (special)
University of Bombay
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