Swimming
Madiha Al Bakri
Shopping Experience Manager
Muscat
Summary
Accomplished personnel engagement professional with strong background supporting building and retention of talented teams. Skilled in tackling personnel grievances and conflicts, working with management in attainment of challenging objectives.
Versatile staff coordinator offering blend of human resources and business development strengths. Extensive background collaborating in organizational start-ups, expansions and restructures while playing key role in building, allocating and motivating talented teams.
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Shopping Experience Manager
IKEA
Muscat
03.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
Employee Engagement & Retention Specialist
Oman Arab Bank
09.2013 - 03.2021
- Processed new hires, transfers, and separations.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Organized and facilitated employee focus groups to gather feedback and insights.
- Documented and updated job descriptions as well as implemented wage surveys.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
Broadcast Presenter
Oman FM Radio
04.2008 - 08.2016
- Read from autocue for wording accuracy when necessary .
- Met guests before program to discuss outline of interview.
- Wrote and scripted show prior to air for approval by management.
- Operated technical equipment such as radio desks and soundboards.
- Presented traffic, weather and news summaries to listeners at regularly scheduled times.
- Improvised live interviews and guest phone calls.
- Rehearsed scripts to present a fluid and error-free program.
Human Resources Generalist
Omanoil Marketing Company
05.2007 - 08.2013
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Developed and enforced company policy and procedures relating to human resources activity.
- Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
- Implemented and supervised orientation procedures for new hires.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
Call Center Representative
Ooredoo
06.2005 - 05.2007
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
CIPD - Learning & Development
CIPD Qualification
04.2014 - 04.2015
Marketing
Modern College of Business And Science
Oman 09.2007 - 09.2008
GED -
GED
New Jersey 05.2001 - 06.2001
First certificate in English - undefined
University of Cambridge
Pitman Qualifications English for Speakers of Other Languages Intermediate-First - undefined
Skills
Communication Skills & Public Speaking
Training and mentoring
Procedures implementation
Human resources
Training development
Recruitment
Managerial experience
Shopping experiences
Event planning experience
Point-of-sale experience
Certification
Holding a valid Omani Driver’s License.
Interests
Coaching
Events Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shopping Experience Manager
IKEA
03.2022 - Current
CIPD - Learning & Development
CIPD Qualification
04.2014 - 04.2015
Employee Engagement & Retention Specialist
Oman Arab Bank
09.2013 - 03.2021
Broadcast Presenter
Oman FM Radio
04.2008 - 08.2016
Marketing
Modern College of Business And Science
09.2007 - 09.2008
Human Resources Generalist
Omanoil Marketing Company
05.2007 - 08.2013
Call Center Representative
Ooredoo
06.2005 - 05.2007
GED -
GED
05.2001 - 06.2001
First certificate in English - undefined
University of Cambridge