Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Madinah Nayiga Semaganda

Madinah Nayiga Semaganda

Dubai

Summary

I am a customer focused and result driven sales associate with over 6 years of experience in retail sales and customer services.am confident in verbal communication, a quick learner of product promotion, daily store operation and very passion about fashion.

Overview

2
2
Languages
7
7
years of professional experience

Work History

Retail Sales Associate

Skechers
Dubai
02.2024 - Current
  • Processed customer returns, refunds, and exchanges efficiently at customer service desk to ensure customer satisfaction.
  • Maintained neat, clean, and organised shelves to enhance visual merchandising and improve customer experience.
  • Managed stock levels on the shop floor, replenishing items to maintain availability.
  • Conducted stock checks and updated inventory records to reflect accurate product availability.
  • Maintained a tidy and safe shopping environment, following health and safety guidelines.

Sales and Customer Service Representative

H & M
Dubai
03.2022 - 01.2024
  • Increased sales targets by developing and maintaining strong relationships with new and existing customers.
  • Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Educated customers on how to use products or services by providing demonstrations and presentations.

Sales Agent

American Eagle
Dubai
05.2019 - 01.2022
  • Cold called customers to build lead database.
  • Built exceptional customer satisfaction by delivering friendly service.
  • Participated in sales training and workshops to amplify skills and leverage productivity.
  • Kept robust records of transactions, insurances and payments.

Education

Certificate of Higher Education -

Munta Royal College
Kampala Uganda
01-2017

Skills

  • Point of sale operation
  • Inventory management
  • Stock counting
  • Customer service
  • In-person sales
  • Promotional campaigns
  • Revenue optimisation
  • Fashion trend awareness
  • Persuasive speaker

Languages

English
Advanced
C1
Arabic
Beginner
A1

Timeline

Retail Sales Associate

Skechers
02.2024 - Current

Sales and Customer Service Representative

H & M
03.2022 - 01.2024

Sales Agent

American Eagle
05.2019 - 01.2022

Certificate of Higher Education -

Munta Royal College
Madinah Nayiga Semaganda