Summary
Overview
Work History
Education
Skills
Timeline
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Madonna Libunao

Madonna Libunao

Dubai

Summary

Efficient and customer-orientated Retail Manager with 11+ years of experience in lingerie & fast fashion with a proven track record of driving sales & operational excellence, optimizing processes, and delivering exceptional results. Excellent customer service, team leadership, and time management skills. I possess a strong combination of strategic thinking, leadership, and problem-solving skills to streamline operations and enhance efficiency. I excel in identifying opportunities for process improvement, cost reduction, and productivity enhancement, ensuring seamless workflows and resource optimization.

Overview

13
13
years of professional experience

Work History

Store Manager – La vie en rose

Apparel Group
01.2024 - Current
  • Company Overview: Apparel Group is a leading retail conglomerate in GCC region with over 80 brands and 2000 stores.
  • Maximize store sales through effective team leadership and sales floor execution.
  • Monitor KPIs and implement action plans to achieve targets.
  • Ensure exceptional, personalized service aligned with La Vie en Rose’s brand values.
  • Train staff on fit expertise, styling, and client engagement.
  • Recruit, train, and coach team members to deliver high performance.
  • Foster a positive, motivating, and results-driven store culture.
  • Oversee daily operations, stock management, and loss prevention procedures.
  • Maintain compliance with brand standards, policies, and health/safety protocols.
  • Sales & Profitability
  • Customer Experience Leadership
  • Team Management & Development
  • Operational Excellence

Store Manager – Cotton On Store (Dubai Mall)

Sharaf Group
11.2022 - 12.2023
  • Company Overview: The SHARAF GROUP is a diversified business that has a growing presence in the Middle East, Africa, the Indian Subcontinent and Asia.
  • Achieve and exceed sales targets and KPIs.
  • Lead, motivate, and develop the store team to deliver exceptional customer experiences.
  • Manage daily store operations, including stock control, visual merchandising, and compliance with company standards.
  • Monitor and analyze sales trends to identify opportunities for growth.
  • Ensure adherence to company policies, health & safety, and loss prevention procedures.
  • Build a strong store culture aligned with Cotton On values.

Store Manager – La vie en rose

Apparel Group
05.2016 - 10.2022
  • Company Overview: Apparel Group is a leading retail conglomerate in GCC region with over 80 brands and 2000 stores.
  • Responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience, using advanced sales techniques and product knowledge.
  • Focus on selling, up selling and cross selling - add on.
  • Handle the POS (Point of Sale) / Billing counter efficiently.
  • Perform various operational duties such as store maintenance and visual presentation standards as assigned by the Assistant Sales Manager.
  • Maintain customer’s experience standards in order to build strong loyalty.
  • Communicate with customers to assess and satisfy their needs, ensure to meet or exceed customer’s expectations.
  • Maintain high standards of Visual Merchandising, display and stock rotation, housekeeping in terms of cleanliness.
  • Complete store administration and ensure compliance with policies and procedures.
  • Maintaining daily, weekly and monthly report in support to my superior and awareness of business.
  • Fully aware what are the Store KPI’s. Guidance to my co-workers.
  • Be a shining example of well behavior and high performance.

Administrator Assistant/Receptionist/Customer Service

Scandinavian Star General LLC
07.2015 - 04.2016
  • Company Overview: Scandinavian Star General LLC
  • Approach visitors by greeting, welcoming, guiding them appropriately.
  • Answer and forward any incoming phone calls, screen while providing basic information when needed.
  • Receive and sort daily mail/deliveries/couriers.
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
  • Update calendars and schedule of meetings/appointments.
  • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
  • Preparing the quotation, purchase orders, delivery orders and general administration duties.

SALES

Liwa Trading Enterprises
05.2012 - 06.2015
  • Company Overview: La Senza - Mall of the Emirates
  • Responsible for delivering an outstanding customer experience to all customers and using appropriate sales techniques and product knowledge to reach the sales targets.
  • Responsible for stock replenishment, executing the promotion of products and new launches.
  • Cash handling.

Education

Diploma -

San Miguel National High School
San Miguel, Bulacan
01.2004

Elementary School - undefined

Sta. Ines Elementary School
Sta. Ines, San Miguel, Bulacan
01.1999

Skills

  • Sales and Operations: Managed sales & operations of LVR (Dubai Mall & MOE )Cotton On flagship store
  • Leadership: Lead the team of store
  • Time Management: Ensure to deliver desired result within timeline
  • Team Management and Development: Motivation, team building, leave planning, training, team development
  • Store Planning: been part of 5 new store opening
  • Inventory Management: Ensuring consistent and healthy stock management and replenishments
  • Product Knowledge: profound product knowledge of the domain
  • Visual Merchandising: Ensure to maintain visual aspects as per the standard

Timeline

Store Manager – La vie en rose

Apparel Group
01.2024 - Current

Store Manager – Cotton On Store (Dubai Mall)

Sharaf Group
11.2022 - 12.2023

Store Manager – La vie en rose

Apparel Group
05.2016 - 10.2022

Administrator Assistant/Receptionist/Customer Service

Scandinavian Star General LLC
07.2015 - 04.2016

SALES

Liwa Trading Enterprises
05.2012 - 06.2015

Elementary School - undefined

Sta. Ines Elementary School

Diploma -

San Miguel National High School

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Madonna Libunao