Maduranga Kovinda
Padukka
Summary
Experienced chauffeur driver with a proven track record of providing safe, reliable, and exceptional transportation services. Proficient in navigating diverse routes, ensuring on-time arrivals, and delivering a comfortable and professional travel experience. Dedicated to maintaining the highest standards of vehicle cleanliness and maintenance while prioritizing client comfort and satisfaction. Strong communication skills and a commitment to road safety, coupled with a courteous and accommodating demeanor, contribute to a positive and enjoyable passenger experience.
Overview
12
12
years of professional experience
Work History
TOURIST CHUFFER DRIVER
Atypique PVT Ltd
05.2012 - Current
- Safely transported clients to and from various destinations using defensive driving techniques and maintaining high standard of road safety.
- Conducted routine pre- and post-trip vehicle inspections to ensure proper functioning, cleanliness, and compliance with maintenance schedules.
- Efficiently navigated diverse routes to optimize travel time and avoid traffic congestion, ensuring timely arrivals at destinations.
- Presented neat and professional appearance, maintaining clean and well-maintained uniform and vehicle.
- Assisted clients with loading and unloading luggage, provided door-to-door service, and accommodated any special needs or requests.
- Communicated effectively with clients, displaying courteous and accommodating demeanor while offering recommendations and information about local area.
- Addressed unexpected challenges, such as road closures or detours, with adaptability and effective problem-solving skills.
- Utilized GPS and navigation tools to ensure accurate directions and minimize travel disruptions.
- Prioritized the safety of tourists by adhering to all traffic rules and regulations, as well as implementing safety protocols during walking tours.
- Guided groups of up to 50 people on scheduled tours
Sales Agent Representative
Ceylinco Insurance PLC Life Division
10.2011 - 05.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Cultivated and maintained positive relationships with clients, ensuring exceptional customer satisfaction and loyalty.
- Skillfully negotiated terms and prices to ensure win-win outcome, resulting in successful sales closures.
- Provided post-sale support, ensuring client satisfaction and addressing any concerns or issues that arose.
- Generated regular sales reports detailing progress, achievements, and areas for improvement, assisting in data-driven decision-making.
- Consistently met and exceeded monthly and quarterly sales targets, contributing to team and company revenue goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Certificate - Leadership And Personality Development Training
National Youth Corps Training Center
Yakkala, Warawatta, Sri Lanka08.2010
Certificate Course - Hospitality
Sri Lanka Hotel Cooperation
Colombo, Sri Lanka03.2008
High School Diploma -
Dharmapala Vidyalaya Pannipitiya
Pannipitiya, Colombo, Sri Lanka2006
Skills
- Service Dispatching
- Efficient Route Mapping
- Performance Metric
- Schedule Coordination
- Microsoft Windows
- Customer Experience
- Problem-Solving Ability
- Communications Strategies
Accomplishments
- DRIVING LICENCE
- Driving License Driving Licence:A1 Driving Licence:A2 Driving Licence:A Driving Licence:B1 Driving Licence:B Driving Licence:BE
Timeline
TOURIST CHUFFER DRIVER
Atypique PVT Ltd
05.2012 - Current
Sales Agent Representative
Ceylinco Insurance PLC Life Division
10.2011 - 05.2012
Certificate - Leadership And Personality Development Training
National Youth Corps Training Center
Certificate Course - Hospitality
Sri Lanka Hotel Cooperation
High School Diploma -
Dharmapala Vidyalaya Pannipitiya
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