Madushanka Ranadheera
Hadaeq Mohammed Bin Rashid,U.A.E
Summary
Dedicated professional with proven loyalty and dependability, demonstrating exceptional leadership skills and proficiency in MS Office. Expertise in internet and email communication, ensuring seamless operations and effective correspondence. Skilled in item scanning accuracy and cash drawer reconciliation, contributing to efficient transaction processing. Committed to leveraging these competencies towards achieving organisational goals and enhancing team performance.
Overview
12
12
years of professional experience
Work history
Reservation and Receptionist
Emirates Golf Club
Dubai, U.A.E
06.2022 - 05.2026
- Provided exceptional customer service by handling incoming calls professionally.
- Assisted in resolving guest inquiries regarding diverse golf club services.
- Collaborated with call centres to facilitate prompt issue resolution, enhancing customer satisfaction.
- Supported returns and exchanges in accordance with company policies, resulting in satisfied customers.
- Utilised the point of sale system effectively to expedite transactions.
- Aided in streamlining payment processes to improve cash flow.
- Reconciled invoices with payments to ensure timely settlement of accounts.
- Improved record keeping by maintaining organised digital and physical files.
Cargo and Customer Service Executive
ABDA Aviation
Colombo, Sri Lanka
02.2020 - 11.2021
- Expertly manage airline reservations and cargo planning within advanced systems.
- Collaborate with USA/Canada sales teams to enhance reservation support and deliver exceptional customer care.
- Facilitate the transfer of customs data for flights operating to Europe and the USA.
- Proactively follow up on shipment inquiries and provide assistance to network teams.
- Managed and coordinated cargo loading and unloading to ensure timely dispatch and receipt.
Passenger and Cargo Service Agent
Sri Lankan Airlines
Katunayaka, Sri Lanka
10.2017 - 11.2018
- Expertise in managing perishables, hazardous materials, and high-value items, ensuring their safe transport.
- Proficient in handling live animals, human organs, and remains with utmost care and in compliance with regulations.
- Skilled in processing both import and export cargo, as well as passenger services at international airports.
- Vigilant in enforcing all safety protocols on the aircraft and within the operational field to guarantee secure operations.
- Collaborative coordination with staff at destination and transit airports for the seamless transfer and security of cargo and passengers.
- Adept in managing all airline customs, security, and financial documentation to maintain compliance and streamline processes.
Sales and Production Coordinator
Al Rawabi Dairy Company
Dubai, U.A.E
11.2014 - 01.2017
- Facilitated production workflow through effective schedule generation.
- Ensured high-quality standards by monitoring production processes.
- Coordinated logistics by arranging timely transportation for deliveries.
- Managed customer relations by addressing complaints and providing after-sales support.
- Developed and maintained Quality Control and Factory Safety documentation.
Education
Diploma - IAT/FIATA Cargo Introductory
Sri Lanka
Sri LankaHigh School Diploma - commerce
Pinnawala Rajapola Collage
Sri lankaSkills
- Loyalty and dependability
- Leadership skills
- MS Office proficiency
- Internet and email communication
- Item scanning accuracy
- Cash drawer reconciliation
Languages
Languages: English, Hindi, Arabic, Tamil
References
- Dumidu, Amarathunga, dumindu@leisurecargo.lk, +94773492991, ABDA Aviation
- Naranthiran, Sivanesan, nsivanesan@dubaigolf.com, +971505514286, dubai golf
Accomplishments
- Recognized for consistent delivery of high-quality customer service in a premium hospitality environment.
- contributed to enhancing guest satisfaction through productive issue resolution.
- Improved reservation handling efficiency through accurate system management and communication
Timeline
Reservation and Receptionist
Emirates Golf Club
06.2022 - 05.2026
Cargo and Customer Service Executive
ABDA Aviation
02.2020 - 11.2021
Passenger and Cargo Service Agent
Sri Lankan Airlines
10.2017 - 11.2018
Sales and Production Coordinator
Al Rawabi Dairy Company
11.2014 - 01.2017
Diploma - IAT/FIATA Cargo Introductory
Sri Lanka
High School Diploma - commerce
Pinnawala Rajapola Collage