Charryme Lardizabal
Abu Dhabi,United Arab Emirates
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail. Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Receptionist/Security
Sparks Security Services Inc LLC
Abu Dhabi, United Arab Emirates
04.2022 - 04.2024
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Gaming Attendant
Hotel Travellers International Group Inc/Resorts Manila
Metro Manila Philippines, Philippines
08.2019 - 03.2022
- Exchanged legal currency for gambling chips and coin money.
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Dealt cards in games and monitored players' behaviour for signs of cheating.
- Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
- Assigned locker spaces and facility amenities to patrons.
- Prepared premises and supplies for arriving guests.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Transported and escorted programme participants to and from activities and on field trips.
- Monitored crowd to proactively identify problems and keep groups under control.
- Addressed group behavioural issues and promote fun, safety and inclusivity.
Security Agent
NC Lanting Security Services Inc/Winford Hotel Casino
Metro Manila, Philippines
05.2016 - 06.2017
- Enforced safety protocols through increased video surveillance and effective access control.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Operated scanners to screen guests and belongings.
- Conducted fire and security alarm testing to create stable systems.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
Customer relations Service clerk/Civilian Guard
Sm Retail Store/DJa Security Services Inc
Metro Manila, Philippines
07.2011 - 05.2016
- Maintained clean and organised workstation to comply with office standards.
- Photo copied files, scanned records and filed documents by alphabetical order.
- Gathered and registered information on database.
- Answered phones, replied to emails and directed calls to appropriate department.
- Shredded confidential documents for safe, correct disposal and recycling.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
- Enforced safety protocols through increased video surveillance and effective access control.
- Conducted fire and security alarm testing to create stable systems.
- Prepared regular written logs and incident reports at close of each shift for management team.
Sales coordinator
Aficionado Germany Perfume /Retail Products
Metro Manila
08.2007 - 07.2010
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Input orders onto internal system to maintain updated sales records.
- Followed up on sales quotes and potential leads within target timeframes.
- Handled inbound queries by phone, email and in person.
- Completed administrative duties promptly and to meet company standards.
- Processed purchases and sales orders promptly.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Managed logistics for sales events and trade shows.
- Prepared and distributed sales reports for internal review and analysis.
- Facilitated product training sessions for sales representatives to enhance product knowledge.
- Coordinated sales activities with effective communication between sales teams and clients.
Education
Diploma - Face to Face
Filipino Institute
Abu Dhabi 05.2023 - 02.2024
Skills
- Multitasking and prioritisation
- VIP guest experience
- Clean and neat
- Telephone skills
- MS Office proficiency
- Project scheduling
- Open and clear communicator
- Organised and reliable
- Organisation and efficiency
- Office equipment operations
- High efficiency
- Customer-service orientated
- Record-keeping and bookkeeping
- Customer service
- Security understanding
- Health and safety procedures
- Flexible
- Audio typing
Languages
English
Intermediate
ILONGO
Advanced
Certification
MEDICAL CODING CERTIFICATION
BASIC OCCUPATIONAL SAFETY AND HEALTH
BOSH
CCTV
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Diploma - Face to Face
Filipino Institute
05.2023 - 02.2024
Receptionist/Security
Sparks Security Services Inc LLC
04.2022 - 04.2024
Gaming Attendant
Hotel Travellers International Group Inc/Resorts Manila
08.2019 - 03.2022
Security Agent
NC Lanting Security Services Inc/Winford Hotel Casino
05.2016 - 06.2017
Customer relations Service clerk/Civilian Guard
Sm Retail Store/DJa Security Services Inc
07.2011 - 05.2016
Sales coordinator
Aficionado Germany Perfume /Retail Products
08.2007 - 07.2010
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