Maed Al Zarzouri
Abu Dhabi
Summary
Senior Sales Leader with a successful track record of developing key account relationships by creating credibility, developing trust, and providing outstanding customer service. Top Sales Performer with the vision, leadership, and tenacity to successfully penetrate new markets, capture market share, and accelerate company revenue growth. Earning a record of rapid top performance and leadership in all sales roles throughout my career.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Consultant
Elite Group Holding LTD
2025.11 - Current
- Served as Sales Consultant for luxury models at Elite Group Holding, driving high-value client engagement.
- Assisted in organizing and classifying documents for efficient retrieval. Supported team members in completing tasks on schedule. Contributed to maintaining accurate records and data entry.
- Advised customers on Jetour luxury models, ensuring alignment with their specific needs.
- Assisted customers in understanding vehicle features. Conducted test drives to demonstrate vehicle capabilities. Provided clear product explanations to enhance customer knowledge.
- Assisted in preparing quotations for clients. Supported negotiations to secure favorable offers. Aided in closing sales transactions effectively.
- Cultivated and sustained robust customer relationships to enhance satisfaction and drive repeat business.
- Facilitated client follow-ups and coordinated efforts with aftersales and finance teams.
- Drove achievement of sales targets and enhanced showroom performance.
- Monitored and analyzed product knowledge, market trends, and competitor activities.
- Engaged with elite clientele to deliver tailored luxury sales experiences at Jetour.
SALES CONSULTANT
Al Nabooda Automobiles
2025.01 - 2025.10
- Manage sales and up-selling of accessories such as PPF, tinting, ceramic coating, and customizations for both new and pre-owned Porsche and VW vehicles.
- Deliver expert product guidance and ensure customer satisfaction through tailored accessory solutions.
- Coordinate with sales and technical teams to ensure timely and high-quality installation of accessories.
- Supervise accessory installations, conduct quality checks, and ensure compliance with brand standards.
- Maintain accurate inventory records, monitor stock levels, and support the introduction of new accessories.
- Prepare performance reports and analyze customer feedback to support business growth and strategy.
- Identify potential clients through research and networking to expand the sales pipeline.
- Conduct product presentations and demonstrations tailored to client needs.
- Build and maintain strong relationships with existing clients to ensure repeat business.
- Negotiate terms and close sales deals effectively to meet revenue targets.
RELATIONSHIP MANAGER
Auto Millennium Group
2022.10 - 2024.11
- Promoted to Senior Sales Representative to lead team to meet or exceed assigned quotas and manage personnel.
- As an Accessories Relationship Manager at an Audi showroom, specializing in the accessories department for both new and pre-owned cars.
- Sales and Up-selling: Engage with customers, both those purchasing new Audi vehicles and those interested in accessories for pre-owned cars.
- Provide expert guidance on selecting the right accessories to enhance their driving experience.
- Upsell additional accessories to customers to maximize sales opportunities.
- Build and maintain strong relationships with customers by providing exceptional service.
- Address customer inquiries and concerns regarding accessories for both new and pre-owned cars.
- Follow up with customers to ensure their satisfaction and promote customer loyalty.
- Oversee the operations of the accessories department within the Audi showroom.
- Ensure a well-organized display of accessories for both new and pre-owned cars, with accurate pricing and product information.
- Collaborate with the sales team to cross-sell accessories during vehicle sales.
- Supervise the technician team responsible for installing accessories on vehicle for both new and pre-owned vehicles.
- Ensure timely delivery of cars to customers after accessory installations.
- Oversee the technician team to ensure they meet quality standards and provide excellent service.
- Conduct quality checks on vehicles after accessory installations to ensure that all work has been completed to Audi's standards.
- Address any issues or concerns promptly and follow up with customers to ensure their satisfaction.
- Maintain accurate records of accessory inventory.
- Monitor stock levels, pricing, and availability.
- Collaborate with suppliers to ensure timely replenishment and introduce new accessories based on market trends and customer demand.
- Prepare regular reports on accessory sales performance, customer feedback, and department operations.
- Provide insights to management on trends, customer preferences, and potential opportunities for growth.
REAL ESTATE SALES AGENT
Nationwide Middle East Properties LLC
2022.02 - 2022.09
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
CUSTOMER RELATIONSHIP OFFICER
ADIB
2018.03 - 2020.02
- Market the bank's products and services through direct and cross selling to achieve branch goals and increase customer base and revenue.
- Provide professional and high quality service that meet customers' requirements and exceeds their expectations.
- Develop the relationship with customers and ensure that customers' profiles are updated (through implementing the KYC principle – Know Your Customers).
- Promote & sell bank products/services to achieve the yearly set targets.
- Carry/handle efficiently custody items & keys as per custodian matrix and relevant policies & procedures.
- Handle customers requests/inquiries related to their accounts, products & services in a professional manner & serve all customers regardless of segment up to the level of their full satisfaction.
- Attend HR training courses nominated by line management.
- Ensure that bank policies and guidelines are consistently & strictly followed.
SOCIAL MEDIA MODERATOR
ADIB
2018.03 - 2020.02
- Manages company social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms.
- Manages social media live chat.
- Collaborate with other departments to manage reputation, identify key players and coordinate actions.
- Managing a high volume of daily social media posts.
- Communicating with social media followers, including responding to queries in a timely manner.
- Performing other duties when needed.
CALL CENTER AGENT
ADIB
2017.02 - 2018.03
- Answer calls and respond to emails.
- Handle customer inquiries telephonically.
- Research required information using available resources.
- Provide customers with product and service information.
- Process orders, forms and applications.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
EVENT ORGANIZER
Events And Exhibitions
2010.08 - 2016.12
- Organizing & Coordinating Events and Exhibitions such as: FIFA Club World Cup (2010-12-18), Formula 1 (2011-2013), ADIPEC (2011-2015), SIAI (2015), BETT (2016), ADMAF (2013-2016), GITEX (2011-2015), Arab Health (2012-2015).
Education
CERTIFIED LEAN SIX SIGMA BLACK BELT - undefined
International Management Consultancy
UAE01.2023
HIGH SCHOOL - undefined
Almutanabi Secondary
Abu Dhabi01.2010
Skills
- Experience using sales tracking or customer relationship management (CRM) software
- Sales planning and organization skills
- Closing skills
- Client relationships
- Negotiation and collaboration
- Mentoring and coaching
- Product knowledge
- Customer Relations Complaint Resolution
- Root cause problem solving
- Statistical data analysis
- Process mapping
- Leadership
- Active Listening improving customer experience
- Can take over time pressure task
- Ability of Leadership
- Microsoft Office, Excel, PowerPoint and Word
Certification
- LEAN SIX SIGMA GREEN AND BLACK BELT
- International Management Consultancy, UAE
- Apr 2023 - Apr 2023
LANGUAGES
English
Arabic
Timeline
Sales Consultant
Elite Group Holding LTD
2025.11 - Current
SALES CONSULTANT
Al Nabooda Automobiles
2025.01 - 2025.10
RELATIONSHIP MANAGER
Auto Millennium Group
2022.10 - 2024.11
REAL ESTATE SALES AGENT
Nationwide Middle East Properties LLC
2022.02 - 2022.09
CUSTOMER RELATIONSHIP OFFICER
ADIB
2018.03 - 2020.02
SOCIAL MEDIA MODERATOR
ADIB
2018.03 - 2020.02
CALL CENTER AGENT
ADIB
2017.02 - 2018.03
EVENT ORGANIZER
Events And Exhibitions
2010.08 - 2016.12
CERTIFIED LEAN SIX SIGMA BLACK BELT - undefined
International Management Consultancy
HIGH SCHOOL - undefined
Almutanabi Secondary