MAE SAIDY OLVIDA
Al Quasis
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
STALL AND MARKET SALE PERSON
AL AMIN OPTICAL LLC
02.2023 - Current
- Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Used VISUFIT 1000 measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
GAP SCANNER / RETAIL ASSISTANT (EXPIRY TRACKER) / CASHIER
EMKE GROUP - Lulu Hypermarket LLC
12.2013 - 02.2023
- Promoted to a more challenging multi-tasking position as GAP scanner and stock management task, while providing front-end support, when needed
- Internal coordination with the warehouse team for ordering out-of-stock store products
- Monitoring nearly expiry products, preparing reports, and sending to the central buyer for both local and imported non-returnable products
- Responsible for verifying both inbound and outbound inventory matches
- Basic knowledge of SAP software command.
PRODUCTION OPERATOR
OPTIS PHILIPPINES INC.
- Ability to prioritize projects from less to urgent completion
- Analyzed and encoded documents according to clients' needs and specifications
- Managed to submit the highest quota (quantity of data encoded) at each production time.
CASHIER cum SALES STAFF
SM HYPERMARKET
- Handled daily cash register transactions, and modes of payment (cash, credit/debit card, gift cheques, and others)
- Assisted customers and provides excellent service in different types of settings
- Performed other supporting tasks given efficiently.
CASHIER
SUPER 8 SUPERMARKET
02.2010 - 02.2011
- Prepares sales invoice and check all details needed for each transaction
- Double check all the money receives from the customers
- Filling, receiving, and transmitting documents
- Handles telephone calls (concerns and complaints from customers)
- Executes general clerical task.
Education
CERTIFICATE IN COMPUTER TECHNOLOGY -
UNIVERSITY OF RIZAL SYSTEM
BINANGONAN RIZAL, PHILIPPINESBACHELOR OF SCIENCE IN PSYCHOLOGY -
UNIVERSITY OF RIZAL SYSTEM
MORONG RIZAL, PHILIPPINES01.2010
Skills
- MS Office (MS Excel, MS Word, Outlook)
- Experienced multitasker
- Attention to details
- Time Management
- Excellent verbal and written communication skills
- Stock management
- Email Management and Distribution
- Customer Service
- General clerical skills
- SAP software - Basic
- Problem Solving
Accomplishments
- NOVEMBER 2021
- FEBRUARY 20218
EMPLOYEE OF THE MONTH
EMKE GROUP - LULU HYPER MARKET LLC
CUSTOMER SERVICE ELEGANCE AWARD 2024
AL AMIN OPTICALS LLC
Training
- CUSTOMER SERVICE
- PRODUCT KNOWLEDGE
- FIRE AND FIRST AID TRAINING
Personal Information
- Passport Number: P5249790A
- Date of Birth: 05/15/91
- Nationality: FILIPINO
- Marital Status: SINGLE
- Religion: ROMAN CATHOLIC
References
Available upon request
Timeline
STALL AND MARKET SALE PERSON
AL AMIN OPTICAL LLC
02.2023 - Current
GAP SCANNER / RETAIL ASSISTANT (EXPIRY TRACKER) / CASHIER
EMKE GROUP - Lulu Hypermarket LLC
12.2013 - 02.2023
CASHIER
SUPER 8 SUPERMARKET
02.2010 - 02.2011
PRODUCTION OPERATOR
OPTIS PHILIPPINES INC.
CASHIER cum SALES STAFF
SM HYPERMARKET
CERTIFICATE IN COMPUTER TECHNOLOGY -
UNIVERSITY OF RIZAL SYSTEM
BACHELOR OF SCIENCE IN PSYCHOLOGY -
UNIVERSITY OF RIZAL SYSTEM