Magda Mitri
Secretary/Reception Management
Dubai
Summary
Enthusiastic Professional to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Job Description [Task] and training in Bus07/018ness Administration Services - with SETA Accreditation Number: 2291 / DHET Accreditation Number: 2012/FE07/018certificate of Competence. Motivated to learn, grow and excel in Secretarial Administration in Mining Project Assistance. I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Secretarial/Project Admin Assistance/Front Office Management/Virtual Office Assistance as Job description position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior job titel position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Secretarial/ Project Admin Assistance/Reception professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Office Professional with over 15 years of experience in Secretarial/Admin Assistant/Reception Management/Project Support in Mining Industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Secretarial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Project Support Secretary with over 5 years of experience in Assisting Project Engineering teams. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Virtual Assistant - Temporary
LEC Online Magazine
Dubai
02.2021 - 10.2022
- Improved operations through consistent hard work and dedication.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Onboarded new temps by entering employee information into systems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- Used coordination and planning skills to achieve results according to schedule.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Exceeded goals through effective task prioritization and great work ethic.
Secretary/Receptionist
EHL Consulting Engineers (PTY) Ltd
Johannesburg
02.2019 - 02.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Composed inter-office correspondence and provided product and service information to customers.
- Entered data into system and updated customer contacts with information to keep records current.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Screened visitors and issued badges to maintain safety and security.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Proposals Assistant to Manager
EHL Consulting Engineers (PTY) Ltd
Johannesburg
04.2016 - 06.2019
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Onboarded new temps by entering employee information into systems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Adhered to social distancing protocols and wore mask or face shield.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
Project Secretary/Office Administration Assistant
EHL Consulting Engineers (PTY) Ltd
Johannesburg
08.2006 - 04.2016
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed new filing and organizational practices, saving company $[Amount] per week in labor expenses.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Updated tracking spreadsheets with latest [Type] and [Type] information.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Interacted with vendors to purchase and set up equipment and services.
- Compiled [Type] reports for program leaders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Created and implemented standard operating procedures for records handling.
- Used [Software] to prepare various correspondence, reports and other written material.
- Performed research to collect and record industry data.
- Implemented new data management system, expediting data retrieval [Number]%.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed [Number] calendars to strategically coordinate meetings, appointments and events.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees.
- Volunteered to help with special projects of varying degrees of complexity.
- Successfully completed special projects to exceed goals of both [Type] department and overall organization.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Updated tracking system with [Type] information for program.
Receptionist / Document Control
Process Control and Integration (Pty) Ltd
Johannesburg
01.2001 - 07.2006
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Troubleshot copy machines and printers and scheduled service as needed.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
- Screened visitors and issued badges to maintain safety and security.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist Administrator
Amusement Whitewater
Dubai
01.1999 - 01.2001
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Fulfilled customer requests such as [Type] and [Type].
- Utilized [Software] to retrieve and deliver [Type] messages.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments [Number]%.
- Scheduled office meetings and client appointments for staff teams.
- Ordered and distributed office supplies, saving $[Amount] on fixed office budget.
- Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
- Screened visitors and issued badges to maintain safety and security.
- Acted as first point of contact and set appointments for prospective clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected [Product or Service] payments from clients and updated account balances.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Education
High School Diploma -
Highschool JJ Pienaar
North West Potchefstroom South Africa 01.1984 - 12.1987
Skills
Virtual learning system proficiency
undefinedCreative Art/ Digital and Social Media Interest assisting Virtual Magazine with Poster creation
I love art as it express the creative side of our thinking and also implementation of new exciting ideas for new concepts that are created in the now moments of the way we express and feel including what the market and its futuristic Ideas are craving to move forward and attracting new clients.
Digital and Social Media is the future of the many generations to come and therefore it is important to skill ourselves in the execution of these technical advances that we have at our disposal. I love exploring and learning new techniques and new ways with different apps available to society with different templates and more user friendly add on. There is a wide spectrum of apps to be used for Document control, and many teaching us new ways in handling sales and control with great results. Canva is but one of the many and similar product apps to be used in digital marketing featuring a variety of templates and exploration options and take the boredom out of using one product only to a level of exploration and excitement and gives us the tools to be more creative in our implementation to create customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Dream Big, Never Give Up, Always give 100% - Believe in yourself and you will be Unstoppable
Magda Mitri
Timeline
Freelance Virtual Assistant - Temporary
LEC Online Magazine
02.2021 - 10.2022
Secretary/Receptionist
EHL Consulting Engineers (PTY) Ltd
02.2019 - 02.2021
Proposals Assistant to Manager
EHL Consulting Engineers (PTY) Ltd
04.2016 - 06.2019
Project Secretary/Office Administration Assistant
EHL Consulting Engineers (PTY) Ltd
08.2006 - 04.2016
Receptionist / Document Control
Process Control and Integration (Pty) Ltd
01.2001 - 07.2006
Receptionist Administrator
Amusement Whitewater
01.1999 - 01.2001
High School Diploma -
Highschool JJ Pienaar
01.1984 - 12.1987
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