BASSAM EID
Dubai
Summary
Accomplished and results-driven Restaurant & Catering Manager with over 15 years of experience in overseeing high-volume operations, curating exceptional dining experiences, and leading dynamic teams to success. Adept at optimizing operational efficiency, enhancing guest satisfaction, and driving revenue growth through strategic planning and innovative service solutions. Passionate about delivering excellence in catering and event execution, ensuring seamless coordination, cost control, and brand reputation. Seeking to contribute my leadership, industry expertise, and business acumen to a forward-thinking hospitality organization committed to quality and service excellence.
Overview
11
11
years of professional experience
Work History
Restaurant & Catering Manager
AJK 1881 Restaurant & Cafe
06.2022 - 12.2024
- Oversee daily restaurant and catering operations, ensuring efficiency and excellence
- Implement and maintain standard operating procedures (SOPs) to enhance service quality
- Monitor inventory, procurement, and cost control to maximize profitability
- Ensure compliance with health, safety, and food hygiene regulations
- Deliver outstanding guest experiences, handling VIP clients and high-profile events
- Train and mentor staff to uphold superior service standards and professionalism
- Address customer inquiries, concerns, and feedback to enhance satisfaction and loyalty
- Plan, organize, and execute catering services for corporate and private events
- Develop customized menus, coordinating with chefs and suppliers for premium offerings
- Manage logistics, venue setups, and on-site execution for flawless event experiences
- Maintain strong client relationships to secure repeat business and referrals
- Develop strategic marketing and promotional campaigns to attract new customers
- Identify revenue-generating opportunities, including up selling catering services
- Analyze financial reports, track performance metrics, and implement improvements
- Build partnerships with local businesses, vendors, and event planners
- Recruit, train, and lead a high-performing team of service and kitchen staff
- Foster a positive work environment with a focus on teamwork and accountability
- Schedule and manage staff shift to ensure smooth restaurant and catering operations
Cloud Kitchen Manager
KITCH-IN BY BULDOZAR | FAIRMONT DXB
11.2021 - 06.2022
- Oversee daily kitchen operations, ensuring efficiency and timely order fulfillment
- Implement streamlined processes for food preparation, packaging, and dispatch
- Monitor and optimize kitchen workflow to minimize delays and maximize output
- Ensure adherence to food safety, hygiene, and health regulations
- Conduct regular quality checks on ingredients, food preparation, and packaging
- Maintain consistency in portion sizes, presentation, and taste across all orders
- Manage procurement, stock levels, and supplier relationships to control costs
- Implement waste reduction strategies and monitor food consumption trends
- Track inventory usage and prevent shortages or overstocking
- Oversee order processing and coordinate with delivery platforms for seamless service
- Ensure accurate packaging and timely dispatch of online food orders
- Monitor delivery performance, addressing delays and customer concerns proactively
- Hire, train, and manage kitchen staff, ensuring high performance and efficiency
- Develop staff schedules and optimize labor costs
- Maintain a positive work environment focused on teamwork and productivity
- Monitor customer feedback and address complaints promptly
- Maintain high ratings on food delivery platforms through service excellence
- Implement strategies to enhance customer satisfaction and repeat business
- Utilize kitchen management software and delivery platform dashboards for real-time tracking
- Analyze sales trends, customer preferences, and operational efficiency for business improvements
- Optimize digital menu offerings based on data insights and demand forecasting
Restaurant & Café Manager
Molten Me Sweets Café
01.2019 - 01.2021
- Supervised daily front- and back-of-house operations, ensuring efficiency and high service standards
- Maintained exceptional service quality, addressing customer needs and ensuring satisfaction
- Recruited, trained, and managed staff, fostering a high-performance work environment
- Managed procurement, stock levels, and waste reduction to optimize costs
- Developed promotions, up selling strategies, and partnerships to boost revenue
- Ensured adherence to Dubai’s health, safety, and food hygiene regulations
Restaurant Manager
Royal International
01.2018 - 02.2019
- Led the efficient management of a 760-seat food hall with 8 live kitchens serving 12 cuisines, catering to up to 2,000 guests daily
- Focused on optimizing operations, cost control, and enhancing guest satisfaction in a high-volume, fast-paced environment
- Supervised daily shift operations, ensuring seamless front- and back-of-house coordination
- Oversaw end-of-day cash-outs and implemented cost-control measures to reduce waste
- Recruited, trained, and appraised staff to maintain high service standards
- Interacted with guests to gather feedback and improve service quality
- Managed breakfast, lunch, and dinner service across a 7-day operation
- Streamlined operational processes, enhancing efficiency in a high-demand setting
- Improved cost control strategies, reducing waste and optimizing expenses
- Elevated guest satisfaction through proactive service improvements
Assistant Restaurant Manager
Dean & DeLuca
07.2015 - 04.2018
- Key leadership role in the pre-opening and daily operations of Dean & DeLuca at Mall of the Emirates (MOE)
- Played a pivotal role in launching operations, setting up workflows, and training staff
- Managed daily restaurant functions, ensuring seamless service and efficiency
- Supervised, trained, and motivated the team to maintain high service standards
- Assisted in budget management, inventory tracking, and cost control
- Ensured top-tier customer service and handled guest feedback for continuous improvement
- Successfully contributed to the pre-opening and establishment of the Dean & DeLuca brand in Dubai
- Improved team performance through effective training and leadership
- Streamlined operations, enhancing efficiency and service quality
Restaurant Supervisor
PINKPERRY by MH Al Shaya
04.2014 - 07.2015
- Oversaw daily restaurant operations, ensuring exceptional customer service, staff efficiency, and smooth workflow in a high-traffic dining environment
- Supervised daily operations, ensuring efficiency and service excellence
- Trained and guided team members to maintain high performance and professionalism
- Handled guest inquiries, feedback, and service recovery to enhance satisfaction
- Assisted in driving revenue through up selling and promotions
- Monitored stock levels and ensured adherence to health and safety standards
Education
Diploma - Human Resource Management
Harvard supervision of American Academy
Bachelor Degree - Tourism and Hotels
University of South Valley
01.2006
Skills
- Leadership & Operational Excellence
- Exceptional Customer Experience & Service
- Event & Catering Management
- Financial & Business Acumen
- Marketing & Brand Growth
- Regulatory Compliance & Safety
- Food safety
- Menu supervision
Languages
Arabic
English
Residence Visa
Hold my own residence visa
Personal Information
- Date of Birth: 04/01/86
- Nationality: Egypt
Skills
15+ years of experience in restaurant and catering management, Proven ability to lead, mentor, and develop high-performing teams, Expertise in optimizing workflows to enhance efficiency and profitability, Strong decision-making skills to drive business success and customer satisfaction, Dedicated to delivering outstanding dining and catering experiences, Skilled in handling VIP clients, corporate events, and large-scale functions, Proactive problem-solving approach to ensure seamless service execution, Ability to create personalized, high-end dining experiences that build loyalty, Extensive experience in planning and executing events of all sizes, Expertise in menu customization, presentation, and coordination, Strong logistics management, vendor relations, and contract negotiations, Comprehensive knowledge of dietary requirements, safety standards, and compliance, Proficient in budgeting, cost control, and maximizing revenue growth, Skilled in inventory management, supplier negotiations, and waste reduction, Strong analytical skills to evaluate performance metrics and optimize operations, Experience in sales, business development, and upselling catering packages, Expertise in developing marketing strategies to attract and retain customers, Knowledge of digital marketing, social media promotions, and brand positioning, Experience in increasing repeat business through client engagement and relationship management, In-depth knowledge of health, safety, and food handling regulations, Certified in food safety, sanitation, and responsible alcohol service, Strong risk assessment and crisis management skills to ensure a safe environment
Timeline
Restaurant & Catering Manager
AJK 1881 Restaurant & Cafe
06.2022 - 12.2024
Cloud Kitchen Manager
KITCH-IN BY BULDOZAR | FAIRMONT DXB
11.2021 - 06.2022
Restaurant & Café Manager
Molten Me Sweets Café
01.2019 - 01.2021
Restaurant Manager
Royal International
01.2018 - 02.2019
Assistant Restaurant Manager
Dean & DeLuca
07.2015 - 04.2018
Restaurant Supervisor
PINKPERRY by MH Al Shaya
04.2014 - 07.2015
Bachelor Degree - Tourism and Hotels
University of South Valley
Diploma - Human Resource Management
Harvard supervision of American Academy
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