Experienced professional with a strong background in customer service and office administration, proficient in Zendesk, data entry, and sales enquiry handling. Demonstrated expertise in billing systems, live chat support, and email management. Skilled in sales negotiating, office admin tasks, and the Microsoft Office Suite. Proven ability to lead teams effectively and manage multi-channel communication. Adept at time-management and order tracking. Committed to enhancing operational efficiency and delivering exceptional customer experiences.