Maged Ebrahim
Operations Manager
Rose Garden Hotel Apartments, Sheikh Zayed Road, Dubai.
Summary
Multi-faceted, efficient, and reliable administrative professional with 10+ years of experience supporting executives, sales personnel, and managers to improve internal operations for small businesses. Diversified skill set covering administrative support, client relations, writing, human resources and recruiting, account management, and project management. Excellent interpersonal, phone, and digital communication skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Operations Manager
Enagic Kangen Water Equipment LLC
Dubai
03.2020 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture and overall business strategy.
Administration Manager
Hitachi Ltd
Cairo
04.2018 - 02.2020
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Administration Executive
Hitachi Ltd
Cairo
04.2016 - 03.2018
Logistics Coordinator
Hitachi Ltd
Cairo
12.2012 - 03.2016
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Liaised with internal and external stakeholders to facilitate smooth operations.
Education
MBA - Full MBA Program For 2 Years
Deakin University
Australia 06.2022 - Current
Diploma - Business Management
NGC Business Academy
Cairo, Egypt 06.2018 - 12.2018
Diploma - Tourism Guidance And Operating
Egoth Institute For Tourism And Hospitality
Cairo, Egypt 09.2014 - 06.2016
Bachelor Degree - Japanese Studies (Language-Translation-History ..)
Cairo University, Japanese Language & Literature
Cairo, Egypt 09.2008 - 06.2012
Skills
Team building and Leadership
Accomplishments
- Assigned as the interpreter for JETRO Egypt rise-up summit to help in high-level communication between investors and start ups
- Succeeded to find smart ways to overcome customs challenges to various markets in Middle East and CIS Countries to develop the promotion and delivery of the company products.
- Set a localization program for the current company to be able to reach more customers in MENA in local language.
- Awarded a one year scholarship to study in Tokyo, Japan.
- Elected to represent my NPO in Tokyo, Japan for a 1 week global webinar.
Additional Information
Believing in the social contribution and giving back, I joined a Japanese NPO called (JEN Youth) on 2013 and elected to be its president for 5 years 2016 ~ 2020.
Main goals for this NPO is to spread the Japanese language and its morals allover Middle East starting from Egypt.
Timeline
MBA - Full MBA Program For 2 Years
Deakin University
06.2022 - Current
Operations Manager
Enagic Kangen Water Equipment LLC
03.2020 - Current
Diploma - Business Management
NGC Business Academy
06.2018 - 12.2018
Administration Manager
Hitachi Ltd
04.2018 - 02.2020
Administration Executive
Hitachi Ltd
04.2016 - 03.2018
Diploma - Tourism Guidance And Operating
Egoth Institute For Tourism And Hospitality
09.2014 - 06.2016
Logistics Coordinator
Hitachi Ltd
12.2012 - 03.2016
Bachelor Degree - Japanese Studies (Language-Translation-History ..)
Cairo University, Japanese Language & Literature
09.2008 - 06.2012
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