Maged Mostafa ElGohary
Cairo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Partner
Restaurant & Coffee Shop
03.2017 - Current
- Serving food and drinks to clients.
- Inventory management.
- Sanitation and food safety.
- Offering expert advice on food and wine pairings.
- Providing exceptional customer service.
- Food and beverage preparation.
- Excellent customer service.
- Cash handling.
- Up-to-date knowledge of food hygiene.
- Handling kitchen equipment.
- Teamwork.
Senior Captain F&B
Sofitel Taba Heights Resort
11.2014 - 01.2017
- Greet each guest promptly and courteously with good smile and body language.
- Increased safety standards by implementing rigorous training programs for crew members.
- Achieved exceptional customer satisfaction ratings through meticulous attention to passenger needs and accommodations.
- Streamlined operational efficiency by regularly evaluating and optimizing crew performance, communication, and collaboration.
- Reduced fuel consumption and costs by constantly monitoring vessel systems, identifying areas of improvement, and implementing strategic adjustments.
- Managed cash register and monetary transactions correctly. Performed opening and closing duties as required.
Hotel Receptionist
Air Defense House Hotel
05.2013 - 09.2014
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
Hotel Waiter
Club Azur Resort Hotel
07.2010 - 11.2012
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Greet customers as they settle at the tables in the restaurant.
- Inform customers of the daily and weekly specials.
- Record customers' orders and submit them to kitchen staff.
- Serve food to customers and refill their drinks.
- Provide silverware and condiments as needed.
Education
Bachelor of Arts - Tourism & Hotels
Bachelor of Tourism & Hotels
6th October 08.2012
Skills
- Customer Service
- Software Microsoft
- Strategic Planning
- Talent Recruitment
- Proficient
- Marketing
- Solving Problem
Timeline
Partner
Restaurant & Coffee Shop
03.2017 - Current
Senior Captain F&B
Sofitel Taba Heights Resort
11.2014 - 01.2017
Hotel Receptionist
Air Defense House Hotel
05.2013 - 09.2014
Hotel Waiter
Club Azur Resort Hotel
07.2010 - 11.2012
Bachelor of Arts - Tourism & Hotels
Bachelor of Tourism & Hotels
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