Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
Magesh Gugan Chandrasekaran

Magesh Gugan Chandrasekaran

Dubai,United Arab Emirates

Summary

Experienced airport operations leader with 15+ years of progressive responsibility across international hubs. Skilled in managing large teams, optimizing terminal operations, and ensuring regulatory compliance. Known for crisis management, cross-functional collaboration, and improving service delivery. Strong record in safety preparedness, budget control, and staff development.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Duty Manager

Air India
Dubai, UAE
05.2023 - Current
  • Supervise day-to-day airport operations for 75+ weekly flights across all departments.
  • Lead a team of 50 staff, ensuring alignment with operational goals and service standards.
  • Coordinate with ground handlers, security, immigration, and airline staff to prevent delays.
  • Monitor terminal flow and resolve on-site issues in real-time to maintain passenger experience.
  • Conduct emergency drills, implement crisis response protocols, and ensure safety compliance.
  • Manage vendor contracts and optimize operational budgets to improve cost-efficiency.
  • Oversee on-site audits and enforce SOPs, regulatory policies, and service-level agreements.

Airport Services Duty Supervisor (Station Deputy)

Qatar Airways
Sharjah, UAE
12.2021 - 04.2023
  • Oversaw full ground handling operations for 5 daily flights, ensuring safety, punctuality, and regulatory compliance.
  • Led a team of 25+ staff across check-in, boarding, ramp, and customer service functions.
  • Acted as on-ground leader during irregular operations (IRROPS), ensuring minimal disruption to passengers and flight schedules.
  • Coordinated with airport authorities, immigration, customs, and vendors to resolve real-time operational issues.
  • Delivered daily briefings, monitored shift performance, and enforced adherence to SOPs and airline standards.
  • Supervised handling of special categories (UMNRs, PRMs, VIPs) with a focus on care and compliance.
  • Played a key role in emergency response readiness, conducting drills and implementing safety protocols.
  • Contributed to budget management and vendor performance evaluations to ensure cost-effective, quality service delivery.
  • Trained new hires and mentored junior staff, helping elevate team capability and cohesion.

Boarding Gates In charge (SCSA)

Qatar Airways
Doha, Qatar
09.2016 - 12.2021
  • Managed gate operations at a major international hub, ensuring smooth, on-time boarding for 100+ nationalities.
  • Supervised a team of agents across multiple gates, ensuring compliance with safety, security, and customer service protocols.
  • Coordinated with load control, ramp, cabin crew, and flight dispatch to meet turnaround targets and ensure timely departures.
  • Conducted final document checks and passenger counts to comply with immigration and airline regulations.
  • Provided special handling for VIPs, transit passengers, and those with reduced mobility or medical needs.
  • Handled last-minute issues such as no-shows, overbookings, and passenger disputes calmly and efficiently.
  • Supported implementation of DCS (Departure Control Systems) and trained team members on boarding systems and protocols.
  • Enforced baggage reconciliation and final flight release procedures in compliance with international aviation standards.
  • Recognized for maintaining high customer satisfaction and operational punctuality under pressure.

Duty Officer

Air Carnival
Chennai, India
01.2016 - 09.2016
  • Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
  • Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
  • Contributed to the successful execution of large-scale events through meticulous planning and coordination efforts.
  • Provided exceptional customer service, addressing concerns promptly and professionally.

Turn Around Co-Ordinator

Emirates, Dnata
Dubai, UAE
01.2015 - 12.2015
  • Supervised loading and unloading operations for wide- and narrow-body aircraft, ensuring compliance with weight and balance requirements.
  • Coordinated closely with ramp staff, load control, and flight dispatch to ensure accurate load plans and safe aircraft departure.
  • Conducted pre- and post-flight safety checks, ensuring all procedures were followed in line with GCAA and IATA regulations.
  • Directed ground handling teams during turnaround activities to maintain OTP (On-Time Performance) targets.
  • Trained staff on ramp safety, equipment use, and aircraft servicing procedures.
  • Handled load supervision for multiple aircraft types including A380, B777, B787, A319,320,321,340 and B737.
  • Reported and documented irregularities or safety hazards, contributing to continuous safety improvement.
  • Played a key role in improving baggage flow and reducing aircraft delays through precise coordination.

Senior Customer Service Executive

Air Costa
Jaipur
12.2012 - 09.2014
  • Oversee the resolution of escalated customer complaints and issues, ensuring swift and effective solutions that maintain customer satisfaction.
  • Conduct regular performance evaluations and provide feedback and training to improve team performance and productivity.
  • Prepared E170,190 load and trim.
  • Maintain a high level of product and service knowledge to provide accurate and up-to-date information to customers.
  • Ensure compliance with company policies, industry regulations, and customer service standards.

Customer Service Agent

IndiGo
Chennai, Coimbatore, India
08.2010 - 09.2012
  • Collected customer information, assessed issues and determined possible solutions.
  • Enhanced service delivery by recommending changes to procedures in response to customer feedback.
  • Supervised all airport operations such as Ticketing, Check-in, BMA, BBA, Ramp and Boarding.
  • Prepared Load and trim sheet for Airbus 320.

Education

Master of Business Administration - Airline & Airport Management, Human Resource

National Institute of Business Management
India
09.2018 - 09.2020

Bachelor of Science - Computer Science

Bishop Heber College
Trichy/India
06.2007 - 05.2010

Skills

Airport Operations & Terminal Management

Team Leadership & Training

Emergency & Crisis Response

Stakeholder & Vendor Management

Safety Compliance & Auditing

Baggage Handling & Load Control

Communication & Customer Service

Languages

Tamil
Native
English
Fluent
Hindi
Intermediate
Malayalam
Intermediate

Accomplishments

Star Award & Best Airport of the Quarter

Best Grooming Star

Peer Award

Certification

  • Weight and Balance A320,E160,E190
  • Altea CM
  • ARD Web
  • Ramp Handling
  • HAQIBA
  • Inventory Management,Lost&Found,Service Failure
  • CERT
  • BSAT
  • Station Emergency Planning
  • Wellness Program(Psychological & Physical Wellbeing)
  • Safety Management System
  • Passport and Visa Checks
  • Wellness Program (Psychological & Physical Wellbeing)
  • First Aid by Medair

Timeline

Duty Manager

Air India
05.2023 - Current

Airport Services Duty Supervisor (Station Deputy)

Qatar Airways
12.2021 - 04.2023

Master of Business Administration - Airline & Airport Management, Human Resource

National Institute of Business Management
09.2018 - 09.2020

Boarding Gates In charge (SCSA)

Qatar Airways
09.2016 - 12.2021

Duty Officer

Air Carnival
01.2016 - 09.2016

Turn Around Co-Ordinator

Emirates, Dnata
01.2015 - 12.2015

Senior Customer Service Executive

Air Costa
12.2012 - 09.2014

Customer Service Agent

IndiGo
08.2010 - 09.2012

Bachelor of Science - Computer Science

Bishop Heber College
06.2007 - 05.2010

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Magesh Gugan Chandrasekaran