Hi, I’m
MA. GIRVIN PEREZ
Dubai,U.A.E.
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
years of professional experience
4
years of post-secondary education
1
Certificate
Work History
ENTRECOTE CAFE DE PARIS, Dubai, U.A.E.
Assistant manager
2023.05 - Current (1 year & 4 months)
Job overview
- Communicated with kitchen teams to establish good food and service flows.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Aided manager in sales growth strategies.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Supervise staff members from BOH Staff to FOH staff.
- Produced and finalized bills and provided receipts to customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Advised on food and drink choices based on customer preferences.
- Provided accurate waiting times and oversaw waiting lists.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Having a PIC Training Certificate at distinction level.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Enforced company policies and guidelines for all employees.
- Designed work schedules to provide optimal and balanced cover of store needs.
- Acted as point of contact and escalation for complex customer queries.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
EXL AUDITING LLC, DUBAI, U.A.E
ADMIN EXECUTIVE
2022.10 - 2024.02 (1 year & 4 months)
Job overview
- Monitor the daily schedule of the Departmental Head/Manager and furnish required information/documentation for meetings/appointments, by coordinating with sources within and outside the Department
- Provide secretarial services to the Departmental Head/Manager by attending to routine administrative paperwork
- Supervise the Department's attendance records
- Be fully conversant with the activities of the organization in order to liaise effectively with senior executives and external contacts on behalf of the Departmental Head/Manager
- Maintain Petty Cash accounts by verifying the authenticity of claims and ensuring figures are accurately recorded
- Control and handle cash transactions to bring accounts to balance
- Present recommendations to clients regarding the business opportunities and advantages of starting business in different zones in UAE
- Act as one of the first key persons to establish the group's regional headquarter
- Ensure smooth running of all financial and administrative operations
- Prepare monthly Financial Reports and submit to the management showing overall operating progress and financial position of the company
- Perform a variety of clerical tasks, such as generating and distributing memos, letters, spreadsheets, forms, and documents; and sorting and distributing incoming mail as well as respond to incoming communications, such as phone calls and emails
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for the supplies
- Liaise with local vendors and service providers to ensure the smooth running of the business within the UAE
- Be responsible for maintaining HR records, managing the staff visa/residence application processes
- Ensure all new documents and paperwork are filed and logged properly in the system
- Custodian of confidential documents and responsible for management and circulation of the same between stakeholders.
MAYER STEEL PIPE CORPORATION, Philippines
Properties & Supplies Dept. Supervisor
2015.05 - 2022.08 (7 years & 3 months)
Job overview
- Supervising warehouse staff and daily activities
- Managing, evaluating, and reporting on warehouse productivity
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials
- Ordering supplies and maintaining suitable inventory levels
- Checking orders, bills, items received, inventory, and deliveries for accuracy
- Maintaining records, reporting relevant information, and preparing any necessary documentation
- Ensuring basic maintenance standards and compliance with health and safety regulations
- Performing a daily inspection of the warehouse grounds
- Communicating and coordinating with other departments and customers
- Maintain timekeeping and personnel records
- Prepare and submit performance reports.
MAYER STEEL PIPE CORPORATION, Philippines
ISO Document Controller/Office Administrator
2015.01 - 2022.01 (7 years)
Job overview
- ISO9001:2015 mandates 'control over documented information' to guarantee the right people have access to a QMS where and when they need it - and to ensure that no unauthorised or unrecorded changes can be made to its required contents
- Documented information required by the quality management system and by this International Standard shall be controlled to ensure: it is available and suitable for use, where and when it is needed; it is adequately protected (e.g
- From loss of confidentiality, improper use, or loss of integrity)
- Create systems to manage company documents
- Ensure that all documents are up to date
- Conduct company audits to ensure documents are being followed
- Work with auditors to maintain ISO status
- Train employees on how to use and access the documents
- Develop procedures so that they are standardized
- Communicate and collaborate with project managers.
Cravia Inc., (Zaatar w/ Zeit), Dubai
Restaurant Supervisor
2012.01 - 2014.01 (2 years)
Job overview
- Maintain a safe and clean environment by enforcing health, safety, and sanitation policies
- Manage all restaurant operations including food preparation, service, and clean-up
- Manage payroll, human resources, and inventory
- Supervise the restaurant, including hiring, training, scheduling, and evaluating performance while working together with the restaurant manager in the daily operation and maintenance of all equipment, fixtures, and furnishings in the establishment in accordance with federal, state, and local health, safety, and sanitation regulations
- Monitor and inspect facilities, equipment, and galley for health and safety hazards and keep records of all inspections and certifications, including inspection reports and copies of certificates
- Maintain positive relationships with employees, customers, and vendors.
Laduree', Kuwait
Sales Supervisor/ Waitress
2009.09 - 2011.09 (2 years)
Job overview
- Ensuring that employees have the tools and training they need to succeed in their jobs
- Building relationships with key clients and establishing long-term business partnerships with them
- Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics
- Monitoring employee performance to ensure that they are meeting goals and adhering to company policies
- Managing a team of employees and ensuring that they are trained to perform their jobs effectively
- Conducting market research to identify new opportunities for growth in the industry
- Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company
- Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company's market share
- Provided high-level, five-star dining experiences with all the accommodations necessary to ensure that guests enjoy themselves
- Collaborated with the kitchen through POS and verbally to ensure the highest caliber guest experience
- Managed section of up to for each event
- Skills Used Profound understanding of setting tables with appropriate cutlery
- Ensured guest experience was a memorable one
- Knowledge of different glasses used for different beverages
- Exemplary communication skills in both the back and the front of the house.
Education
Systems Technology Institute , CALOOCAN CITY
Hospitality & Restaurant Management from HOTEL AND RESTAURANT SERVICE
2004.01 - 2008.04 (4 years & 3 months)
Skills
- Stock management
- People management
- Warehouse Management Software (WMS)
- Computer skills
- Leadership
- Time management
- Written and oral communication
- Problem solving
- Organization
- Detail oriented
Timeline
Assistant manager
ENTRECOTE CAFE DE PARIS
2023.05 - Current (1 year & 4 months)
ADMIN EXECUTIVE
EXL AUDITING LLC
2022.10 - 2024.02 (1 year & 4 months)
Properties & Supplies Dept. Supervisor
MAYER STEEL PIPE CORPORATION
2015.05 - 2022.08 (7 years & 3 months)
ISO Document Controller/Office Administrator
MAYER STEEL PIPE CORPORATION
2015.01 - 2022.01 (7 years)
Restaurant Supervisor
Cravia Inc., (Zaatar w/ Zeit)
2012.01 - 2014.01 (2 years)
Sales Supervisor/ Waitress
Laduree'
2009.09 - 2011.09 (2 years)
Systems Technology Institute
Hospitality & Restaurant Management from HOTEL AND RESTAURANT SERVICE
2004.01 - 2008.04 (4 years & 3 months)
- PERSON-IN-CHARGE -ADVANCE (DISTINCTION LEVEL) FOOD SAFETY DEPARTMENT DUBAI MUNICIPALITY
- ISO AWARENES - 9001:2015 QUALITY MANAGEMENT SYSTEMS
Certification
- PERSON-IN-CHARGE -ADVANCE (DISTINCTION LEVEL) FOOD SAFETY DEPARTMENT DUBAI MUNICIPALITY
- ISO AWARENES - 9001:2015 QUALITY MANAGEMENT SYSTEMS
Accomplishments
PROMOTED FROM HOSTESS TO ASSISTANT MANAGER
EMPLOYEE OF THE MONTH
References
References available upon request.
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