MA. GLENDA MONTEZON GAW
Dubai,UAE
Summary
Seasoned professional in administrative operations with focus on optimising organisational efficiency. Possess unique skill set in streamlining processes, managing tasks and implementing systems to improve productivity and performance. Committed to providing top-tier administrative support and fostering positive relationships across all levels of business.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Banquet/Food & Beverage Coordinator
CARLTON DOWNTOWN HOTEL
07.2018 - 11.2024
- Providing secretarial and administrative support with the department Director
- Responsible in updating and verifying employee’s attendance before forwarding it to HR Department
- Assist HR Department in recruitment process such as calling applicants, scheduling and conducting short briefing with the company profile
- Send correspondence to clients regarding banquets events, such as proposal, confirmation or agreement letter, amendments, etc
- Gathered data from other F&B outlets with weekly duty rosters and monthly attendance sheets to be sent to HR department
- Received phone calls & client’s inquiry about meeting room and outside catering arrangements and reservations
- Prepare payment request link to send with the client for payment collection and provide invoices of such
- Arranging for weddings (reservation of halls, decoration and set-up, payment, all inquiries for menu adjustment, preparing BEO for every event and distribution to all concerned department)
- Coordinates with all concerned departments ensuring that the events will run smoothly and accordingly as planned
- Handling all meetings and catering inquiries according to standard procedure
- Satisfy the needs of clients while optimizing hotel revenue through strategic yield management and selling of hotel facilities and services
- Conduct site inspections
- Takes Business Center facilities, assists guests for personal requests such as flight reconfirmation, meeting schedules, secretarial liaising requirements etc
Receptionist/Marketing Coordinator
MERCURE HOTELS SUITES & APARTMENTS BARSHA HEIGHTS
02.2016 - 05.2024
- Company Overview: (The Orchid Palace Wellness Spa)
- (The Orchid Palace Wellness Spa)
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Upheld confidentiality with sensitive information handling procedures.
- Assisted in market research analysis for better understanding of target audience.
- Oversaw production of promotional materials, ensuring high-quality output.
- Led high-performing marketing team focused on creative innovation and client satisfaction.
Sales & Marketing Coordinator
CONCORDE HOTEL DOHA-QATAR
03.2015 - 10.2015
- Coordinated sales and marketing campaigns, increasing brand awareness.
- Developed promotional materials to boost product visibility.
- Organised successful customer engagement events, enhancing customer loyalty.
- Facilitated productive meetings with potential clients for new business development.
- Communicated effectively with customers, resolving complaints adequately.
- Adapted marketing strategies to meet changing market conditions.
- Streamlined internal communication processes for smoother workflow.
- Completed market research and competitor analyses, informing brand strategy with current and relevant insights.
Waitress / Hostess
CONCORDE HOTEL DOHA-QATAR
07.2012 - 05.2014
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Advanced team efficiency by assisting in training new waitstaff members.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Receptionist/Admin Assistant
Manila Toll Expressway System
08.2011 - 02.2012
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Maintained reception area stock of important forms and brochures.
- Managed office calendar, set new appointments and assisted with arrangements.
- Tracked daily activities and important metrics with spreadsheets.
- Facilitated internal communication.
Education
Professional Qualification Computer Secretarial -
Asian Development Foundation College
01.2005 - 01.2007
Certificate in Nursing Assistant - undefined
Filipino Institute Dubai
10.2021 - 04.2022
Human Resource Development Perspective - undefined
Asian Development Foundation College
Learn to Earn ONLINE Writing - undefined
ABS Care Foundation
Basic Grammar and Speech - undefined
Innovate Information and Communications Technology Systems
On the Job Training - undefined
Professional Regulation Commission
First Aider Training - undefined
Basic Food Hygiene Training - undefined
Skills
- Customer Service
- Multitasking
- Stock management
- Inventory control
- High-volume case processing
- Program management
- Credit and collections
- Microsoft Office proficiency
- Contract negotiations
- Scheduling and calendar management
- Forecasting and planning
- File and data retrieval systems
- Petty cash oversight
- Employee records management
- Scheduling proficiency
- Workflow planning
- Customer relations
Certification
I do hereby certify that the above furnished particulars are true and correct for the best of my knowledge.
Personal Information
Visa status: Working Visa
Custom
- Human Resource Development Perspective, Asian Development Foundation College
- Learn to Earn ONLINE Writing, ABS Care Foundation
- Basic Grammar and Speech, Innovate Information and Communications Technology Systems
- On the Job Training, Professional Regulation Commission
- Part-time Employee, Professional Regulation Commission
- First Aider Training
- Basic Food Hygiene Training
Timeline
Certificate in Nursing Assistant - undefined
Filipino Institute Dubai
10.2021 - 04.2022
Banquet/Food & Beverage Coordinator
CARLTON DOWNTOWN HOTEL
07.2018 - 11.2024
Receptionist/Marketing Coordinator
MERCURE HOTELS SUITES & APARTMENTS BARSHA HEIGHTS
02.2016 - 05.2024
Sales & Marketing Coordinator
CONCORDE HOTEL DOHA-QATAR
03.2015 - 10.2015
Waitress / Hostess
CONCORDE HOTEL DOHA-QATAR
07.2012 - 05.2014
Receptionist/Admin Assistant
Manila Toll Expressway System
08.2011 - 02.2012
Professional Qualification Computer Secretarial -
Asian Development Foundation College
01.2005 - 01.2007
Human Resource Development Perspective - undefined
Asian Development Foundation College
Learn to Earn ONLINE Writing - undefined
ABS Care Foundation
Basic Grammar and Speech - undefined
Innovate Information and Communications Technology Systems
On the Job Training - undefined
Professional Regulation Commission
First Aider Training - undefined
Basic Food Hygiene Training - undefined
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