MAGZOUB MOHAMMED
Abu Dhabi
Summary
Highly motivated individual with an expressive and outgoing personality. I am constantly trying to expand repertoire and skills, and always looking for new experiences and challenges.
Overview
6
6
years of professional experience
Work History
Patient Admin Care
Mubadala Health
03.2022 - Current
- Representing Healthpoint, Imperial College London Diabetes Centre and Mubadala Health Dubai facility in scheduling outpatients.
- Handling administrative tasks and communications.
- Processing internal referrals orders sent by Cleveland Clinic, HealthPlus, and Moorfields Eye Hospital.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Act as point of contact for internal and external clients
- Manage and distribute emails, letters and forms.
- Processing and sharing data.
- Solving administrative issues and concerns.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Facilitated communication between patients and various departments and staff.
Operations Coordinator
Expo 2020
Dubai
10.2021 - 02.2022
- Effectively assisted production and operations managers in day-to-day coordination
- Ensured implementation of all standard operating procedures for efficient event operations
- Produced internal reports, checklists, and statistics analysis
- Executed stages & performance sites inspections based on Health and safety protocols.
VISITOR EXPERIENCE COORDINATOR
Qasr Al Hosn And Cultural Foundation
Abu Dhabi, AZ
07.2019 - 06.2020
- Maintaining daily updated calendars to assist management team in scheduling associates and external customers for meetings
- Managing Qasr Al Hosn's info email for any Customer inquiries and Forwarding clients to proper channels & answering incoming calls
- Handling bookings request submitted and preparing a schedule in order to create suitable visit timings & update the visit experience specialists.
- Submitting internal Reports and statistics analysis
- Flexibility in position and covering tasks
- Promoting Qasr Al Hosn Museum to tourists via emails by sharing the importance of the landmark
- Organizing tourism trips and art workshops for universities and schools
- Receiving monthly training and performance evaluation to maintain practical knowledge and proficiency.
CUSTOMER SERVICE REPRESENTATIVE
Abu Dhabi Islamic Bank
Abu Dhabi, AZ
08.2017 - 02.2019
- Responding to average of 90 calls on behavior helpline during each shift
- Educated customers on product and service details and information such as loans, credit cards, property loans and business banking
- Enhancing customer relationship experience and boost satisfaction scores
- Enhancing productivity by staying on top of call scripts and maintaining control over direction of conversations
- Contributing to company achieving and holding industry-leading customer service ratings
- Adhering to company policies and scripts to consistently achieve call-time and quality standards.
- Up selling and cross selling to reach the target to
complete Daily, Weekly, Monthly goal.
Education
Bachelor of Arts - Business Administration And Management
Buckinghamshire New University
09.2024
Skills
- Excellent written and verbal communication Skills
- Good experience in customer service and administrative tasks
- Team-player with good coordinating skills
- Creative and strategic thinking
Timeline
Patient Admin Care
Mubadala Health
03.2022 - Current
Operations Coordinator
Expo 2020
10.2021 - 02.2022
VISITOR EXPERIENCE COORDINATOR
Qasr Al Hosn And Cultural Foundation
07.2019 - 06.2020
CUSTOMER SERVICE REPRESENTATIVE
Abu Dhabi Islamic Bank
08.2017 - 02.2019
Bachelor of Arts - Business Administration And Management
Buckinghamshire New University
Similar Profiles
Meena AljneibiMeena Aljneibi
Human Capital Officer at Mubadala HealthHuman Capital Officer at Mubadala Health
Kalthoom Mohamed Al HammadiKalthoom Mohamed Al Hammadi
Team Leader - Behalf of Branch Manager at Capital Health Screening - Mubadala Health CareTeam Leader - Behalf of Branch Manager at Capital Health Screening - Mubadala Health Care
BINIL JOHNBINIL JOHN
Registered Nurse at Mubadala Health, Amana- Health Point HospitalRegistered Nurse at Mubadala Health, Amana- Health Point Hospital