MAGZOUB MOHAMMED
Abu Dhabi
Summary
Highly motivated individual with an expressive and outgoing personality. I am constantly trying to expand repertoire and skills, and always looking for new experiences and challenges.
Overview
6
6
years of professional experience
Work History
Patient Admin Care
Mubadala Health
2022.03 - Current
- Representing Healthpoint, Imperial College London Diabetes Centre and Mubadala Health Dubai facility in scheduling outpatients.
- Handling administrative tasks and communications.
- Processing internal referrals orders sent by Cleveland Clinic, HealthPlus, and Moorfields Eye Hospital.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Act as point of contact for internal and external clients
- Manage and distribute emails, letters and forms.
- Processing and sharing data.
- Solving administrative issues and concerns.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Facilitated communication between patients and various departments and staff.
Operations Coordinator
Expo 2020
Dubai
2021.10 - 2022.02
- Effectively assisted production and operations managers in day-to-day coordination
- Ensured implementation of all standard operating procedures for efficient event operations
- Produced internal reports, checklists, and statistics analysis
- Executed stages & performance sites inspections based on Health and safety protocols.
VISITOR EXPERIENCE COORDINATOR
Qasr Al Hosn And Cultural Foundation
Abu Dhabi , AZ
2019.07 - 2020.06
- Maintaining daily updated calendars to assist management team in scheduling associates and external customers for meetings
- Managing Qasr Al Hosn's info email for any Customer inquiries and Forwarding clients to proper channels & answering incoming calls
- Handling bookings request submitted and preparing a schedule in order to create suitable visit timings & update the visit experience specialists.
- Submitting internal Reports and statistics analysis
- Flexibility in position and covering tasks
- Promoting Qasr Al Hosn Museum to tourists via emails by sharing the importance of the landmark
- Organizing tourism trips and art workshops for universities and schools
- Receiving monthly training and performance evaluation to maintain practical knowledge and proficiency.
CUSTOMER SERVICE REPRESENTATIVE
Abu Dhabi Islamic Bank
Abu Dhabi , AZ
2017.08 - 2019.02
- Responding to average of 90 calls on behavior helpline during each shift
- Educated customers on product and service details and information such as loans, credit cards, property loans and business banking
- Enhancing customer relationship experience and boost satisfaction scores
- Enhancing productivity by staying on top of call scripts and maintaining control over direction of conversations
- Contributing to company achieving and holding industry-leading customer service ratings
- Adhering to company policies and scripts to consistently achieve call-time and quality standards.
- Up selling and cross selling to reach the target to
complete Daily, Weekly, Monthly goal.
Education
Bachelor of Arts - Business Administration And Management
Buckinghamshire New University
09.2024
Skills
- Excellent written and verbal communication Skills.
- Good experience in customer service and administrative tasks.
- Team-player with good coordinating skills.
- Creative and strategic thinking.
Timeline
Patient Admin Care
Mubadala Health
2022.03 - Current
Operations Coordinator
Expo 2020
2021.10 - 2022.02
VISITOR EXPERIENCE COORDINATOR
Qasr Al Hosn And Cultural Foundation
2019.07 - 2020.06
CUSTOMER SERVICE REPRESENTATIVE
Abu Dhabi Islamic Bank
2017.08 - 2019.02
Bachelor of Arts - Business Administration And Management
Buckinghamshire New University
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