Maha Al Hammadi
Specialist Learning - Human Resource
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Senior Officer with over 2 years of experience in Administration. Excellent reputation for resolving problems and improving customer satisfaction. A reliable employee seeking any opportunity. Offering excellent communication and good judgment. A hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Specialist learning - Human Resources
Abu Dhabi Media Company
Abu Dhabi
03.2022 - Current
- Draw annual training plans for management and human resources.
Designing and developing training programs through outsourcing and in-house training. - Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in team environment.
- Management and maintenance of in-house training facilities and equipment. Research and recommend new training methods.
- Maintain updated curriculum database and training records.
- Determine appropriate training methods and activities, on-the-job training, and professional development lessons.
- Communicate with experts regarding the design of appropriate training materials.
Sr. Officer - Administration (Team Leader Acting)
Abu Dhabi Media company
Abu Dhabi
12.2018 - 02.2022
- Gathered and organized materials to support operations.
- Aided colleagues, managers, and customers through regular communication & assistance.
- Drove workflow improvements by streamlining processes.
- Received and responded to customer requests via letters, emails, telephone calls, and in-person interactions.
- Entered data, generated reports & produced tracking documents.
- Provided performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity & efficiency.
- Produced detailed monthly productivity reports to identify areas of improvement & formulate targeted action.
- Defined strategic Key Performance Indicator (KPI) targets for direct reports, consistently monitoring performance to drive successful results.
- Analyzed transaction reports identifying staff trends.
- Monitored staff performance levels, implementing development & training schemes to build team capabilities.
- Led and motivated booking teams to finish booking directly.
- Resolved customer problems by answering questions, investigating concerns, and building positive rapport.
Executive Administrator - Chief Operation Officer
Abu Dhabi Media Company
Abu Dhabi
03.2017 - 11.2018
- Prepare agenda for CEO and assist in planning appointments, board meetings, conferences, etc.
- Coordinating meetings on behalf of CEO.
- Receiving and forwarding phone calls on demand.
- Dealing with incoming and outgoing correspondence and arranging them according to priorities.
- Handling documents confidential
- Conduct research and prepare presentations and reports upon request.
- Developed monthly reports.
- Developed plans and initiatives.
- Oversaw process improvement initiatives.
Customer Services Officer - Support Services
Zayed For Islamic Culture
Abu Dhabi
09.2013 - 03.2017
- Built strong relationships with operations team to support business development opportunities and improve service.
- Reached out to customers after registration and completing courses in system to suggest additional services.
- Maintained up-to-date knowledge of courses provided monthly.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Communicated professionally with colleagues, freelancers, and clients.
Education
BBA - Business Administration (Management)
Al-Ain University of Science & Technology
Abu Dhabi 09.2013 - 05.2017
Skills
Team building & leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Specialist learning - Human Resources
Abu Dhabi Media Company
03.2022 - Current
Sr. Officer - Administration (Team Leader Acting)
Abu Dhabi Media company
12.2018 - 02.2022
Executive Administrator - Chief Operation Officer
Abu Dhabi Media Company
03.2017 - 11.2018
Customer Services Officer - Support Services
Zayed For Islamic Culture
09.2013 - 03.2017
BBA - Business Administration (Management)
Al-Ain University of Science & Technology
09.2013 - 05.2017
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