Maha Al Hammadi
Emirati
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. strong administration background.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Sr. Specialist - Learning and Development
Abu Dhabi Media Network
02.2022 - Current
- Analysis to determine the annual training needs of employees
- Draw annual training plans for management and human resources.
- Manage projects from inception to completion, ensuring timely delivery and Employee satisfaction.
- Designing and developing training programs through outsourcing and in-house training
- Schedule annual training plans for individuals and work teams regularly.
- Follow-up, supervise, and organize training courses that improve employees' skills according to their training needs
- Supervising training materials and suggesting appropriate improvements according to the needs of each department
- Management and maintenance of in-house training facilities and equipment
- Research and recommend new training methods
- Conducted thorough market research to identify new business opportunities, leading to increased revenue streams.
- Determine appropriate training methods and activities, on-the-job training, and professional development lessons
- Communicate with experts regarding the design of appropriate training materials.
- Evaluated vendor proposals thoroughly, selecting partners who provided the best value for the investment made by the organization.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
Sr. Officer - Administration (Team Leader Acting)
Abu Dhabi Media Network
03.2017 - 02.2022
- Gathered and organized materials to support operations
- Aided colleagues, managers, and customers through regular communication & assistance
- Drove workflow improvements by streamlining processes
- Received and responded to customer requests via letters, emails, telephone calls, and in-person interactions
- Entered data, generated reports & produced tracking documents
- Provided performance reviews and tailored employee feedback to facilitate professional development
- Provided leadership and direction for employees, supervising activities to drive productivity & efficiency
- Produced detailed monthly productivity reports to identify areas of improvement & formulate targeted action
- Defined strategic Key Performance Indicator (KPI) targets for direct reports, consistently monitoring performance to drive successful results.
Customer Service Officer
Zayed House For Islamic Culture
09.2013 - 03.2017
- Built strong relationships with the operations team to support business development opportunities and improve service
- Reached out to customers after registration and completing courses in the system to suggest additional services
- Maintained up-to-date knowledge of courses provided monthly
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- Communicated professionally with colleagues, freelancers, and clients
- Analyzed transaction reports identifying staff trends
- Monitored staff performance levels, implementing development & training schemes to build team capabilities
- Led and motivated booking teams to finish booking directly
- Resolved customer problems by answering questions.
Education
BBA -
Al Ain University of Science And Technology
Abu Dhabi 04.2001 - 04.2017
Skills
MULTI TASKINGundefined
Certification
BBA
Accomplishments
- Work on preparing a system that organizes certificates for training courses, practical training, achievements, training for work, and appreciation of internal trainers, workshops.
- Digitalization for a system of how they can apply for an internship.
Timeline
Sr. Specialist - Learning and Development
Abu Dhabi Media Network
02.2022 - Current
Sr. Officer - Administration (Team Leader Acting)
Abu Dhabi Media Network
03.2017 - 02.2022
Customer Service Officer
Zayed House For Islamic Culture
09.2013 - 03.2017
BBA -
Al Ain University of Science And Technology
04.2001 - 04.2017
BBA
CERTIFIED TRAINING PLANNING & COORDINATING (CTPC)
CERTIFIED HUMAN RESOURCES MANAGER (CHRM)
CERTIFIED HUMAN RESOURCES PROFESSIONAL (CHRP)
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