Maha Izzeldien Hussein
Dubai
Summary
Dentist
Experienced Patient Coordinator and Dental Specialist with a robust background in healthcare management, patient interaction, and compliance. Proven track record in promoting surgical and cosmetic procedures, coordinating appointments, and ensuring patient satisfaction across multiple medical centres in the UAE. Adept at reviewing medical records, verifying insurance coverage, and managing audit projects to maintain high standards of care. Skilled in emergency dental care, surgical extractions, and maintaining oral health. Committed to enhancing patient experiences and supporting healthcare teams to achieve optimal outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient & Surgery Co - Healthcare Operations Co
Bizrahmed Medical Center
Dubai, UAE
12.2025 - Current
- Promoted surgical and cosmetic procedures and successfully convinced patients to undergo treatment.
- Scheduled and coordinated patient appointments and procedures with medical teams.
- Followed up with patients before and after procedures to ensure proper preparation, recovery, and satisfaction.
- Coordinated patient care and operations between the clinic and hospital, including scheduling, referrals, and procedure arrangements.
- Maintained continuous communication with patients before and after procedures, ensuring high-quality care, proper follow-up, and a seamless patient experience.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Patient Coordinator
Sydney Medical Center
Dubai, UAE
07.2024 - 11.2025
- Addressed patient concerns to promote satisfaction levels.
- Encouraged patients to consider surgical and cosmetic procedures in dermatology.
- Provided follow-up support to patients post-procedure for effective recovery.
- Coordinated appointments for patients, providing timely scheduling to meet their healthcare needs.
- Treated patients from different backgrounds with respect.
- Organised information stored in medical charts, reports and documents.
- Supported other office workers to meet deadlines and follow internal procedures.
Medical Records Auditor / Medical File Reviewer
Damas Medical center
Sharjah, UAE
11.2022 - 06.2024
- Assisted in reviewing and auditing patient medical records prior to submission to ministry of health.
- Supported accuracy checks of diagnoses to ensure alignment with prescribed treatments.
- Helped verify insurance coverage and compliance with hospital and regulatory standards.
- Managed multiple audit projects simultaneously, ensuring timely completion and adherence to highest quality standards.
- Prepared detailed audit reports summarising findings and suggesting actionable improvements for management review.
- Assessed internal control systems for effectiveness and efficiency, recommending enhancements to safeguard assets.
Claims officer
Blue Nile insurance company
Alkharoum, Sudan
10.2021 - 09.2022
- Reviewing medical claims from various healthcare institutions.
- Granting verbal pre-approval for medical procedures to insured patients.
- Co-operating with medical practitioners to provide maximum benefits.
- Generated reports detailing investigations, findings and associated authorisations, creating audit trails for clients and regulators.
Clinic manager and dentist
Mercury Dental Clinic
Alkharoum, Sudan
06.2018 - 09.2022
- Provided leadership and strategic planning for clinic's team.
- Supported budgeting efforts by ensuring cost effectiveness and monitoring key performance indicators.
- Maintained strong relationships with customers, industry stakeholders, and suppliers.
- Assured compliance with all regulatory requirements and healthcare standards.
- Promoted oral health and disease prevention initiatives.
- Assisted in creating treatment plans to maintain or restore oral health for patients.
- Interpreted X-rays and diagnostic tests to support clinical decisions.
- Ensured safe administration of anaesthetics during procedures.
- Monitored growth and development of teeth and jaws in patients.
- Performed surgical procedures on teeth, bone, and soft tissues within oral cavity.
Specialist Dentist
Police Hospital
Alkharoum, Sudan
08.2019 - 01.2020
- Work in a team with GP dentists and provide professional dental service and care to patients.
- Conduct examination of patient’s teeth, diagnose & treat conditions such as decaying teeth and gum disease.
- Deal with routine appointments and checkups, take impressions and update patient’s medical records.
- Timely attend to emergency cases like relieving a patient’s pain, etc.
- Fill cavities, examine x-rays and repair fractured teeth. Restore the form and function of tooth structure.
- Other tasks include: teeth whitening, replantation of avulsed teeth, dental cosmetics n jewelry.
- Reassure anxious patients and clearly explain procedures to them.
Education
Bachelor of Science - Dentistry
Sudan University of Science and Technology
AL Khartoum,Sudan 01-2016
Skills
- Patient interaction and communication
- Appointment coordination
- Healthcare compliance
- Emergency dental care
- Surgical extraction and fillings
- Tooth cleaning and calculus removal
- Reviewing patient medical history
Languages
Arabic
First Language
English
Advanced
C1
Hobbies and interests
- Photography.
Certification
Dha Eligibility letter
Timeline
Patient & Surgery Co - Healthcare Operations Co
Bizrahmed Medical Center
12.2025 - Current
Patient Coordinator
Sydney Medical Center
07.2024 - 11.2025
Medical Records Auditor / Medical File Reviewer
Damas Medical center
11.2022 - 06.2024
Claims officer
Blue Nile insurance company
10.2021 - 09.2022
Specialist Dentist
Police Hospital
08.2019 - 01.2020
Clinic manager and dentist
Mercury Dental Clinic
06.2018 - 09.2022
Bachelor of Science - Dentistry
Sudan University of Science and Technology