Maha Mazhar
Dubai,UAE
Summary
Professional in providing business support with focus on managerial roles. Can deliver strategic solutions to enhance organisational operations and boost productivity through keen focus on process optimisation and team leadership. Unique skills include strategic planning, stakeholder management, and team development, contributing to overall business growth and success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Support Manager
HSBC Suisse SA-DIFC-Private Banking
Dubai, UAE
10.2024 - Current
- Streamlined of Regulatory Reporting Process.
- Target Purity Enhancement.
- SEE packs and meetings.
- Regulatory Checks.
- Audit Checks
- KPIs Management.
- Operational Governance.
- Analysis and Reports for Market Head
Operations Support Manager
HSBC-Global Trade and Receivables Finance
Cairo, Egypt
06.2022 - 10.2024
- Achieved operational efficiency by monitoring and analysing key performance indicators.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Optimal utilisation of resources achieved through strategic planning and scheduling activities.
- Collaborated closely with HR department for talent acquisition and retention.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Conducted regular audits, ensuring compliance with company policies and industry standards.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Streamlined processes to improve and optimise office operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Developed training programmes to improve team performance.
- Coordinated cross-functional teams, achieving timely project completion.
- Analysed and resolved complex resource management issues for optimised scheduling.
Trade Operations Team Leader
HSBC-Global Trade and Receivables Finance
Cairo, Egypt
10.2020 - 06.2022
- Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Oversaw quality control within the operations department; maintained high standards of service delivery consistently.
- Streamlined operations processes for improved efficiency.
- Approval of complex trade transactions.
- SLA montoring.
Credit Assesment and operational control
Qatar National Bank (QNB)
Cairo, Egypt
11.2011 - 06.2020
- Improved accuracy in credit control by implementing more efficient tracking methods.
- Minimised risk by proactively advising management of active payment issues.
- Managed credit risk data for regular review and evaluation, maintaining accuracy and completeness.
- Managed high-value accounts, reducing potential losses due to bad debts.
- Analysed financial statements to identify client viability and risk.
Education
Economics and Political Science - Economics
Cairo University
Cairo06.2011
Skills
- People development
- Result-Oriented approach
- Performance evaluation
- Documentation and control
- Staff training and development
- CDCS Certified
- Top Performer Global Award 2024
- Data analysis
- Complaints management
- Database administration
- Workflow planning
- Multi-Tasking capability
- Business analysis
- Corporate governance management
- Process Improvement
- Regulatory compliance
- Report generation
- Strategic planning
Languages
English
Advanced
C1
Arabic
Advanced
C1
Accomplishments
- Implemented training for under performers and enhanced performeance on department level to 103% instead of 91 % .
- Top Performer Global Award in 2024
- Enhanced Workflow by 50% by introducing a tool that decreased manual work by 30%.
Certification
CDCS
Timeline
Business Support Manager
HSBC Suisse SA-DIFC-Private Banking
10.2024 - Current
Operations Support Manager
HSBC-Global Trade and Receivables Finance
06.2022 - 10.2024
Trade Operations Team Leader
HSBC-Global Trade and Receivables Finance
10.2020 - 06.2022
Credit Assesment and operational control
Qatar National Bank (QNB)
11.2011 - 06.2020
CDCS
Economics and Political Science - Economics
Cairo University
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