MAHA TAOUFIQ
Dubai,UAE
Summary
Strategic professional with expertise in digital communication, data analysis, recruitment, and administrative operations. Proven track record in managing large teams, analyzing performance metrics, and executing data-driven strategies that drive organizational growth. Skilled in digital marketing, social media management, compliance oversight, and performance evaluation. Recognized for effective communication and structured decision-making that align with business objectives.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Real Estate Administrative & Marketing Support
Mabrook Realty Dubai
, Dubai
2024.01 - 2026.02
- Supported real estate operations through recruitment, administrative coordination, document preparation, and file organization for property listings and transactions.
- Assisted with listing management, ensuring property details, visuals, and descriptions were accurate and compliant with internal standards.
- Coordinated client communications, follow-ups, and appointment scheduling between agents, buyers, and sellers.
- Supported marketing efforts for property promotion through digital channels and social media platforms.
- Maintained structured digital records and assisted with compliance-related documentation.
Marketing Expert & Environmental Analyst
Coalition Navigation
, Montreal
2022.01 - 2024.01
- Conducted environmental research and data analysis to support advocacy and awareness initiatives.
- Translated complex environmental data into clear, engaging content for public communications.
- Developed and executed digital marketing and social media strategies aligned with organizational goals.
- Created educational and promotional materials to increase audience engagement and visibility.
- Analyzed campaign performance using engagement metrics to optimize reach and impact.
- Collaborated with internal teams and partners to ensure accurate, consistent, and ethical messaging.
Jaguar & Land Rover Supervisor
Urgently Roadside Assistance
San Diego
2019.01 - 2022.01
- Supervised, coached, and evaluated a team of approximately 700 employees.
- Drafted schedules, performance reports, and internal documentation while ensuring compliance with company policies.
- Managed recruitment, payroll, attendance records, and administrative files with a high level of accuracy.
- Ensured adherence to service standards and contractual obligations with Jaguar & Land Rover.
- Utilized multiple administrative and reporting tools (Excel, Word, PowerPoint) to analyze performance metrics and improve operational efficiency.
Immigration Specialist and Consultant
Canadian Immigration Council
, Montreal
2017.01 - 2019.01
- Analyzed clients legal and factual situations to determine appropriate immigration pathways.
- Prepared, reviewed, and organized immigration applications and supporting legal documentation.
- Conducted legal research using government resources, including Canada.ca, to ensure compliance with current legislation and regulations.
- Maintained detailed client files and ensured strict confidentiality and accuracy.
- Communicated with clients to explain legal procedures, requirements, and timelines clearly.
Customer Service Supervisor and Manager
Carrefour Angrignon
, Montreal
2016.01 - 2016.12
- Managed customer complaints and disputes, ensuring fair resolution in accordance with internal policies.
- Maintained administrative records related to customer service issues.
- Supervised, trained, and evaluated staff while ensuring compliance with workplace standards.
- Organized work schedules and processed payroll documentation.
- Collaborated with the marketing department on operational and compliance matters.
- Demonstrated strong conflict resolution, documentation, and organizational skills applicable to legal environments.
Education
Associate's degree - Paralegal Technology Program in English
CDI
Montreal 2021.09 - 2023.08
Bachelor of Education - Psychology with enriched English and French
Dawson
Montreal 2016.09 - 2020.07
High School Diploma - International Baccalaureate Program with enriched French and English
Louis-Philippe-Paré High School
Châteauguay 2011.09 - 2016.09
Skills
- Recruitment support
- Employee lifecycle coordination
- Written and verbal communication
- Talent evaluation
- Coaching and mentoring
- Performance monitoring
- HR documentation
- Compliance management
- Payroll administration
- Attendance management
- Policy implementation
- Regulatory compliance
- Confidential file management
- Data protection strategies
- Report drafting and analysis
- Performance analytics
- Interpersonal communication skills
- Cross-cultural communication
Languages
French
Fluent
English
Native
Arabic
Upper intermediate
Spanish
Intermediate
Timeline
Real Estate Administrative & Marketing Support
Mabrook Realty Dubai
2024.01 - 2026.02
Marketing Expert & Environmental Analyst
Coalition Navigation
2022.01 - 2024.01
Associate's degree - Paralegal Technology Program in English
CDI
2021.09 - 2023.08
Jaguar & Land Rover Supervisor
Urgently Roadside Assistance
2019.01 - 2022.01
Immigration Specialist and Consultant
Canadian Immigration Council
2017.01 - 2019.01
Bachelor of Education - Psychology with enriched English and French
Dawson
2016.09 - 2020.07
Customer Service Supervisor and Manager
Carrefour Angrignon
2016.01 - 2016.12
High School Diploma - International Baccalaureate Program with enriched French and English
Louis-Philippe-Paré High School
2011.09 - 2016.09