Mahaboob Subhani Syed
Dubai
Summary
Seasoned hospitality professional with over 10 years of experience in handling operations of fine dining restaurants. Expertise in guest handling, inventory management, Management Information Systems (MIS), team management, training, crisis management, and guest review management. Proven ability to drive operational efficiency, enhance guest satisfaction, and lead teams to consistently exceed performance goals. A strong track record of optimizing costs, improving service delivery, and achieving business targets in high-end, fast-paced hospitality environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Indego by Vineet
Dubai
01.2023 - Current
- Company Overview: Indian Fine Dining Restaurant, Grosvenor House, a Luxury Collection Hotel, Dubai
- Led the restaurant team to consistently exceed monthly sales targets
- Contributed to improving the restaurant's TripAdvisor ranking from 1440 to 320 out of 8514 restaurants
- Reduced beverage costing from 25% to 20% YTD compared to the previous year
- Enhanced guest satisfaction, improving survey scores from 8 to 9 YTD
- Improved Average Per Cover through tactical menu changes and wine pairing offerings
- Trained, mentored, and led a team of 16 members
- Indian Fine Dining Restaurant, Grosvenor House, a Luxury Collection Hotel, Dubai
Assistant Manager
Level 5 - Executive Lounge
Dubai
01.2022 - 12.2022
- Company Overview: Grosvenor House, a Luxury Collection Hotel, Dubai
- Managed the F&B operations in the exclusive Executive Lounge, delivering high-end service to VIP guests
- Streamlined operations to improve guest experience, contributing to the lounge’s reputation for excellence
- Coordinated service delivery for multiple dining periods throughout the day
- Grosvenor House, a Luxury Collection Hotel, Dubai
Assistant Restaurant Manager
Bellavista
Dubai
09.2018 - 01.2022
- Company Overview: Italian Fine Dining Restaurant, Grosvenor House, a Luxury Collection Hotel, Dubai
- Supervised daily operations, staff, and guest interactions to maintain a world-class service standard
- Ensured seamless coordination between kitchen and front-of-house teams
- Implemented effective training programs for staff development
- Italian Fine Dining Restaurant, Grosvenor House, a Luxury Collection Hotel, Dubai
Outlet In-Charge
Southern Flavors
12.2015 - 08.2018
- Company Overview: Indian Fine Dining Restaurant, India
- Led the operations of the Indian fine dining restaurant, focusing on customer satisfaction and service excellence
- Managed inventory and cost control to maintain profitability while delivering a premium guest experience
- Conducted staff training and performance evaluations to improve team efficiency and skill levels
- Indian Fine Dining Restaurant, India
Food & Beverage Supervisor
Indego by Vineet
Dubai
11.2011 - 11.2015
- Company Overview: Indian Fine Dining Restaurant, Grosvenor House, a Luxury Collection Hotel, Dubai
- Oversaw daily restaurant operations, ensuring quality standards and guest satisfaction
- Managed restaurant service staff and maintained high-performance levels during peak periods
- Optimized service protocols to increase efficiency and customer satisfaction
- Indian Fine Dining Restaurant, Grosvenor House, a Luxury Collection Hotel, Dubai
Food & Beverage Assistant
Aloft
Abu Dhabi
07.2009 - 10.2011
- Company Overview: Pre-opening Team, Abu Dhabi
- Played a key role in pre-opening operations for the all-day dining restaurant
- Assisted in developing operational procedures and staff training during the opening phase
- Pre-opening Team, Abu Dhabi
Industrial Trainee
Taj Residency
Lucknow
05.2008 - 10.2009
- Company Overview: Lucknow, India
- Assisted in daily hotel operations and supported various departments as part of the industrial training program
- Lucknow, India
Food & Beverage Trainee
Sheraton Hotel
Bahrain
11.2008 - 02.2009
- Company Overview: Bahrain
- Gained hands-on experience in various food and beverage operations within the hotel
- Bahrain
Education
Bachelors - Hotel Management
Acharya Nagarjuna University
India01.2009
Higher Secondary Examination - Science
P.B. Siddhartha Arts & Science College
India01.2006
Secondary Examination -
Board of Secondary Education
Hyderabad, India01.2004
Skills
- Micros
- ACE Financials
- Reservations
- Microsoft Office
- Exceptional communication
- Guest handling
- Interpersonal skills
- Team leadership
- Crisis management
- Organizational skills
- Menu design
- Yield management
- Cost optimization
- Team training
- Leadership development
- Troubleshooting
- Resolving operational issues
Certification
- Wine & Spirit Education Trust (WSET) Level 1 & 2 (London School)
- Train the Trainer – Grosvenor House, Dubai
- Health & Safety Certificate – Dubai Municipality
- PIC Training – Person In-Charge certification from Dubai Municipality
Accomplishments
- Improved TripAdvisor Ranking: Elevated restaurant ranking from 1440 to 320 out of 8514 restaurants.
- Cost Control: Reduced beverage costs from 25% to 20% YTD.
- Guest Satisfaction: Increased Guest Satisfaction Survey scores from 8 to 9 YTD.
- Revenue and Sales Targets: Consistently exceeded monthly sales targets, achieving YTD revenue goals.
- Team Development: Trained and mentored a team of 16 members, fostering growth and efficiency.
- Menu Engineering: Introduced homemade concoctions and set menus with wine pairing to increase Average Per Cover (APC).
Personal Information
- Date of Birth: 01/03/86
- Nationality: Indian
- Marital Status: Married
- Visa Status: Valid Employment Visa (Transferable, Single Status) – Expires 2024
Timeline
Assistant Manager
Indego by Vineet
01.2023 - Current
Assistant Manager
Level 5 - Executive Lounge
01.2022 - 12.2022
Assistant Restaurant Manager
Bellavista
09.2018 - 01.2022
Outlet In-Charge
Southern Flavors
12.2015 - 08.2018
Food & Beverage Supervisor
Indego by Vineet
11.2011 - 11.2015
Food & Beverage Assistant
Aloft
07.2009 - 10.2011
Food & Beverage Trainee
Sheraton Hotel
11.2008 - 02.2009
Industrial Trainee
Taj Residency
05.2008 - 10.2009
Bachelors - Hotel Management
Acharya Nagarjuna University
Higher Secondary Examination - Science
P.B. Siddhartha Arts & Science College
Secondary Examination -
Board of Secondary Education
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