Mahad Khusro
Dubai
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Sale Associate
Almarai
Abu Dhabi, United Arab Emirates
03.2024 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cafe Chef, Cashier, Waiter Service
SUGAR BAE CAFE
Jumeirah 1, Dubai
06.2022 - 02.2024
- At Sugar Bae Café, a renowned dessert establishment, I have undertaken multiple roles, including chef, service staff, and cashier.
- My responsibilities encompass: Culinary Preparation, Customer Service, Cash Handling.
- This multifaceted role has honed my culinary skills, enhanced my customer service abilities, and provided me with comprehensive experience in daily café operations.
Receptionist and Accountant
ELC (ENGLISH LEARNING CENTER)
Sialkot
01.2020 - 04.2022
- As a receptionist at ELC in Sialkot, I managed front desk operations while also handling sales and financial transactions.
- My key responsibilities included: Managed front desk operations, Assisted students with course enrollments, Handled cash transactions and maintained records, Provided course details to students and parents, Processed fees and ensured accurate financial management, Supported administrative tasks, Maintained a professional and welcoming environment.
Sale Staff
Hi Street (Shoe brand)
Sialkot
01.2019 - 01.2020
- As a passionate and dedicated Sales Associate at Hi Street, I played a key role in delivering exceptional customer service and driving sales. My responsibilities included:
- Customer Engagement: Assisted customers in finding the perfect footwear by understanding their needs, preferences, and style.
- Product Knowledge: Provided in-depth information about shoe materials, comfort, durability, and latest trends to enhance the shopping experience.
- Sales & Upselling: Used effective sales techniques to promote new arrivals, special offers, and complementary products, increasing overall revenue.
- Stock & Merchandising: Maintained an organized and visually appealing display, ensuring shoes were presented attractively and available in all sizes.
- Cash Handling & Billing: Processed transactions efficiently, handled cash and card payments, and ensured accurate billing.
- Customer Relationship Management: Built long-term customer relationships by offering styling advice, handling queries, and ensuring satisfaction.
Sales man
Outfitters
Sialkot
01.2018 - 01.2019
- As a Salesman at Outfitters, I was passionate about delivering an outstanding shopping experience and helping customers discover the latest fashion trends. My responsibilities included:
- Customer Engagement: Welcomed and assisted customers, understanding their style preferences and helping them select the perfect outfits for every occasion.
- Product Knowledge: Educated customers on the features and benefits of various clothing items, from fabrics to fit, ensuring they made informed choices.
- Sales & Promotions: Actively promoted seasonal promotions, sales events, and new collections, driving both foot traffic and sales.
- Visual Merchandising: Ensured that the store was visually appealing, organized, and well-stocked, creating an inviting atmosphere for customers.
- Cash Handling & Point-of-Sale: Managed transactions, processed payments, and maintained accurate cash records while ensuring a smooth checkout process.
- Building Relationships: Fostered strong customer relationships, encouraging repeat business through personalized service and styling advice.
Education
High school diploma -
GOVT SECONDARY HIGH SCHOOL JAMIA
Sialkot01.2019
Skills
- Order picking, Shipping and receiving, Route planning, Product verification
- Product Knowledge: Expertise in clothing fabrics, trends, and styles
- Sales Techniques: Ability to upsell and promote products effectively
- Inventory Management: Ensuring products are well-stocked, organized, and easily accessible to customers
- CULINARY PREPARATION (DESSERTS, BEVERAGES, COFFEE MAKING)
- CASH HANDLING & POS SYSTEM MANAGEMENT
- CUSTOMER SERVICE & SALES
- MENU KNOWLEDGE & FOOD PRESENTATION
- MULTITASKING IN FAST-PACED ENVIRONMENTS
- COMMUNICATION & INTERPERSONAL SKILLS
- ADAPTABILITY & ABILITY TO WORK UNDER PRESSURE
License
Dubai Driving LIcense
LANGUAGES
ENGLISH
Hindi
Urdu
Punjabi
Timeline
Sale Associate
Almarai
03.2024 - Current
Cafe Chef, Cashier, Waiter Service
SUGAR BAE CAFE
06.2022 - 02.2024
Receptionist and Accountant
ELC (ENGLISH LEARNING CENTER)
01.2020 - 04.2022
Sale Staff
Hi Street (Shoe brand)
01.2019 - 01.2020
Sales man
Outfitters
01.2018 - 01.2019
High school diploma -
GOVT SECONDARY HIGH SCHOOL JAMIA