MAHADEVAN DHANDAPANI
DUBAI,UAE
Summary
Results-driven Operations and HR Manager with over 3 years of hands -on UAE experience in leading operational efficiency and human resources management. Proven expertise in streamlining business processes, optimizing workforce productivity, and driving strategic initiatives to achieve company objectives. Skilled in talent acquisition, performance management, and employee relations, with a strong track record of fostering a positive work environment. Adept at aligning operations with corporate goals, managing cross-functional teams, and implementing cost-saving strategies. Known for data-driven decision-making, strong leadership, and ensuring compliance with industry regulations.
Overview
8
8
years of professional experience
Work History
Operations /HR Manager
NITYO INFOTECH IT SERVICES EST
DUBAI, UAE
11.2021 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Identified bottlenecks, implemented solutions, increased productivity.
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Streamlined recruitment process by implementing an applicant tracking system.
- Facilitated training programmes to enhance employee skills.
- Negotiated beneficial terms with benefit providers, ensured cost-effective packages.
- Liaised with department managers to identify staffing needs.
- Administered payroll operations ensuring timely and accurate payments.
- Handled grievance procedures in line with employment law regulations.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Maintained precise, detailed staff and company records for thorough reference.
- Created succession plans and promotion paths for staff.
- Reduced staff turnover through improved performance development programmes.
Country manager
ZONTRON PHARMACEUTICALS PVT LTD
KUALALUMPUR, MALAYSIA
12.2016 - 08.2021
- Led a sales team of 23 across Malaysia, driving an annual turnover of MYR 1.3 million.
- Achieved consistent annual growth rate of 23.5%, surpassing targets year-on-year.
- Developed and executed sales strategies, improving team performance and market penetration.
- Increased market share by devising and implementing strategic business plans.
- Fostered strong relationships with key stakeholders for improved operational effectiveness.
- Established successful partnerships by negotiating contracts with local vendors.
- Led multicultural teams to achieve organisational objectives.
Education
Master of Arts - PUBLIC ADMINISTRATION
ANNAMALAI UNIVERSITY
INDIAADVANCED CERTIFICATE COURSE - HUMAN RESOURCE MANAGEMENT
LEARNERS POINT ACADEMY
UAECERTIFICATE COURSE - UAE LABOUR LAW
LEARNERS POINT ACADEMY
UAESkills
Operational Management Skills:
HR Management Skills:
Languages
English
Fluent
Tamil
Native
Hindi
Advanced
References
References available upon request.
Timeline
Operations /HR Manager
NITYO INFOTECH IT SERVICES EST
11.2021 - Current
Country manager
ZONTRON PHARMACEUTICALS PVT LTD
12.2016 - 08.2021
Master of Arts - PUBLIC ADMINISTRATION
ANNAMALAI UNIVERSITY
ADVANCED CERTIFICATE COURSE - HUMAN RESOURCE MANAGEMENT
LEARNERS POINT ACADEMY
CERTIFICATE COURSE - UAE LABOUR LAW
LEARNERS POINT ACADEMY
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