Mahalakshmi Anbarasan
Dubai,United Arab Emirates
Summary
Hard-working Team Leader with 8.5 years years of experience in Banking environment. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Team leader
NatWest Group
Chennai, India
09.2017 - 01.2024
- Team focuses on the customer account transfer from other bank and transfer of accounts to other banks as well
- This includes transfer of payments from and to bank
- Also, during this period have been a part of JADE project in which huge number of customers were willing to switch over their accounts from NW/RBS to other banks.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
Senior Analyst
NatWest Group
Chennai, India
06.2015 - 09.2017
- Delegation of requests to respective team as per customer requirement and stakeholders
- Was a part of Capital Resolution department by working in Document checks team, FLF and Rebates
- Reconciliation and Publication of timely reports as per customer request
- Worked in Billing Setup and Reconciliation/Investigation where we proceed with the setup of new client and generating reports for analysis of volumes delivery from various channels to the billing system.
- Ran training sessions and workshops on system processes.
- Analysed varied source information and data to highlight issues, risk and business opportunities.
- Developed and executed complex data analysis projects to identify trends, patterns and anomalies in large datasets.
- Prepared complex reports to present during client meetings.
- Provided recommendations for new or enhanced systems, upgrades and modifications.
Education
Master of Business Administration - Finance
Loyola College
Chennai, India 08.2015 - 06.2017
Bachelors in Commerce - Corporate Secretaryship
Ethiraj College for Women (Autonomous)
Chennai, India 06.2012 - 03.2015
Skills
- Communication
- Interpersonal
- Leadership
- Problem solving
- Time management
- Decision-making
- Leadership skills
- Microsoft Excel
- Training and Development
- Issue resolution
- Operational support
- Priority management
- Task delegation
- Client support
- Key Performance Indicator (KPI) management
Certification
Anti-Money Laundering (AML) and Transaction Monitoring, 10/01/18, NatWest Group
Custom
Project Jade, The project was all about the customers willing to exit the bank and over 8000 customers moved out and this project was completed successfully with the agreed timeline.
Languages
English
Proficient (C2)
Arabic
Beginner
Accomplishments
- Have been awarded as best employee for conducting one on one training for new joiners and have ensured that the new joiners have processed the work with zero escalation.
- Have been awarded as Dynamic performer for working with Learning and Development team to prepare job aids which helps the new joiners to learn the process without any help from seniors in team
Timeline
Team leader
NatWest Group
09.2017 - 01.2024
Master of Business Administration - Finance
Loyola College
08.2015 - 06.2017
Senior Analyst
NatWest Group
06.2015 - 09.2017
Bachelors in Commerce - Corporate Secretaryship
Ethiraj College for Women (Autonomous)
06.2012 - 03.2015
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