Mahammad Muyanja
Dubai,Uganda
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Ready to provide endless customer service support as I have been eversince I joined Dnata as an out source staff from 2021 to upto date
Overview
2
2
Languages
6
6
years of professional experience
Work history
Customer service representative
Dnata
Dubai
2021.11 - Current
- Enhanced communication channels through regular updates on company policies and promotions.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Facilitated customer loyalty programmes to enhance customer retention.
- Ensured smooth running of operations with timely preparation of reports.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Sales agent
Uganda kampala
Kampala
2020.06 - 2021.09
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Established robust client relationships through effective communication and negotiation skills.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Delivered presentations at company meetings showcasing progress and future plans.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Ensure nice cash handling incase the need arises
Education
UACE -
St Johns Senior Secondary School
Masaka 2019-02
Uganda certificate of education - Business Economics
St johns senior secondary school
Masaka 2017-01
Skills
- Experience in customer behaviors
- Doing departure and arrival tasks as in my current Job
- Fluent English and Luganda language
- Better gesture understanding
- Social media engagement competency
- Time-Management prowess
- Patient attitude
- Proactive follow-up behaviour
- Resilience to stressful situations
- Helpdesk operations
- Customer education and onboarding
- Strong written communication
- Fluent in sign language
- Empathy understanding
- Telephone manners
- Pressure handling
- Cash handling
- Team Leadership
- Complaint resolution
- Outstanding customer service
- Analytical
Languages
English
Proficient (C2)
A1
Luganda
Proficient (C2)
A1
Additional Information
Football
Timeline
Customer service representative
Dnata
2021.11 - Current
Sales agent
Uganda kampala
2020.06 - 2021.09
UACE -
St Johns Senior Secondary School
Uganda certificate of education - Business Economics
St johns senior secondary school