Mahammad Noufal
Abu Dhabi,UAE
Summary
Results-driven Healthcare Operations Leader with 8+ years of experience managing P&L, multi-unit operations, business expansion, and regulatory compliance within surgical and healthcare environments. Proven expertise in driving revenue growth, cost optimization, patient experience enhancement, and strategic service line expansion, while ensuring adherence to Department of Health regulations. Seeking a senior leadership role to deliver sustainable growth, operational excellence, and high-quality patient care.
Overview
8
8
years of professional experience
Work history
Operations Manager
Burjeel Day Surgery Centre
Abu Dhabi
- 2026.02
- Responsible for the P & L, Budget, Business strategy and expansion of units.
- Provide regular reports to senior management on financial and operational performance.
- Monitor monthly revenue targets, ensuring monthly growth through optimized scheduling, patient flow, and case mix.
- Strict monitoring and control on Claim Submission, Rejection analysis, Upcoming in collaboration with manager RCM. Directing and controlling overall operations of all the units.
- Contribute to business development plans, patient volume growth strategies, and service line expansion.
- Managing operating cost efficiently & developing strategic planning of all the departments concerned.
- Monitor patient flow, staffing, scheduling, and service delivery.
- Analyze financial reports and recommend cost-saving initiatives without compromising patient care.
- Supervise overall day-to-day operations of the surgery center.
- Successfully managed new projects, ensuring timely arrangement of audit and commissioning requirements through effective stakeholder coordination.
- Oversee scheduling, performance reviews, and KPIs for department heads and supervisors.
- Managing statutory compliance effectively for all functions and following Department of Health regulations and guidelines.
- Vendor Management - Quotations, analysis, comparison, finalization and annual evaluation (Materials, Biomedical Waste, Premises management, Outsourced services etc).
- Al Dhafra Mall, Abu Dhabi
- Planning for cost analysis & monitoring. Designing cost efficient packages.
- Coordination with Human Resources Department for Staffing, recruitment, Training and staff appraisals.
Assistant Manager - Operations
Burjeel Day Surgery Centre
Abu Dhabi
2018.08 - 2024.03
- Oversee day-to-day operations of the day surgery centre to ensure smooth clinical and administrative workflow.
- Monitor OPD, OT, diagnostic, and support services to ensure optimal utilization of resources.
- Ensure compliance with DOH / HAAD regulations, internal policies, and healthcare quality standards.
- Lead manpower planning, duty rosters (Physician and operations), attendance, and performance monitoring for operational staff.
- Manage vendor coordination, service contracts, and facility maintenance to ensure uninterrupted operations.
- Track and analyze operational KPIs, prepare monthly reports, and submit them to management.
- Handle patients experience escalations and resolve operational issues in a timely manner.
- Support quality audits, inspections, and accreditation requirements, ensuring corrective actions are implemented.
- Coordinate with HR, Finance, IT, and Supply Chain for operational requirements and approvals.
- Ensure safety, infection control, and facility standards are consistently maintained.
- Participate in process improvement initiatives to enhance patient flow, turnaround time, and service delivery.
- Act as Operations-in-Charge in the absence of the Operations Manager.
- Al Shahama, Abu Dhabi, United Arab Emirates
Education
Master of Business Administration - Finance and Marketing
Visvesvaraya technological university
Belgaum, Karnataka, IndiaBachelor of Commerce - undefined
Mangalore University
Mangalore, Karnataka, IndiaSkills
- Multi-Unit Operations Management
- Patient Flow & Capacity Optimization
- Service Line Development & Expansion
- Patient Experience Management
- Cost Optimization & Cost-Saving Initiatives
- Monthly Revenue Target Monitoring
- Business Strategy & Expansion Planning
- Patient Volume Growth Strategies
- Performance Reviews & Staff Appraisals
Personal Information
Project
Customer satisfaction toward Big Bazaar Retail Store, Mangalore, 1 year
Personal data processing
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Timeline
Assistant Manager - Operations
Burjeel Day Surgery Centre
2018.08 - 2024.03
Operations Manager
Burjeel Day Surgery Centre
- 2026.02
Bachelor of Commerce - undefined
Mangalore University
Master of Business Administration - Finance and Marketing
Visvesvaraya technological university