Summary
Overview
Work history
Education
Skills
Websites
Languages
References
Timeline
AssistantManager
MAHBOOB ALAM

MAHBOOB ALAM

Abu Dhabi,UAE

Summary

Dependable technician with strong work ethic and good communication skills. Possesses keen attitude to keep up with latest technological advances in data and telecoms.

Ambitious technician motivated to add immediate value to IT team. Familiar with helpdesk operations and talented in diverse issue resolution. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

24
24
years of professional experience

Work history

Inspection technician in computer hardware

TECH DRIVE MOBILEPHONE & COMPUTERS LLC
Abu Dhabi, UAE
02.2018 - Current
  • Install and configure software and drivers as well as the hardware.
  • Deal directly with customers over the phone, online, or in person.
  • Responding to consumer inquiries.
  • Diagnosed equipment errors and worked to mitigate issues promptly, reducing downtime.
  • Handled regular repairs and maintenance for information and communications equipment.
  • Adding customer data to a database of customers.
  • Document all communications and transactions with customers.
  • Independently give facilitation, address system and network issues as well as user issues.
  • Setting up and configuring LAN links and wireless networks.
  • Using network tools to add users, change passwords, or add new email accounts.
  • Customizing software, installing and configuring hardware, and setting up new machines.
  • A working understanding of networking principles.
  • Regular upkeep, bug fixes, and software and operating-system updates.
  • Troubleshot system failures or bugs and provided solutions to restore functionality.
  • Maintained scanners, printers and other computer peripheral equipment.
  • Performed regular upgrades to keep systems updated and in good working order.
  • Offered technical support on-site, via phone or email for enhanced customer service.
  • Maintained clear and complete records of installation, maintenance or repair actions.

Computer Technician

DATMARY HYPER L.L.C.
Abu Dhabi, UAE
03.2016 - 01.2018
  • Setup hardware and install and configure software and drivers.
  • Maintain and repair technological equipment or peripheral devices.
  • Deal directly with customers either by telephone, electronically or face to face.
  • Answering customer enquiries managed over 50 customer calls per day.
  • Selling product and taking order.
  • Arrange services for customer such as service cabin.
  • Handling complains and passing them on to manager if required.
  • Entering customer information onto customer database.
  • Keep records of customer interactions and transaction.
  • Taking payment of goods or services.
  • Have good IT skills.
  • Setup new customer account.
  • Independently provide facilitation and solve user problems, system problems, and network error.
  • Setting-up and configuration of wireless Network and LAN Links.
  • Performing network functions such as adding users/changing passwords/adding new email account.
  • Setting-up new computers, installing and configuring software, performing hardware upgrades.
  • Computer assembling maintenance & Servicing (PC, Laptop, Tablets and Mobiles).
  • Basic knowledge of networking concepts.
  • Daily maintenance and problem resolution, operating system patches and software.
  • Provide customer service on front desk by giving clients on post solution of problem.
  • Troubleshot system failures or bugs and provided solutions to restore functionality.
  • Set up and installed new hardware and software systems to customer requirements.

Computer Technician

HORIZON INTERNET HALL Br. 1
Abu Dhabi, UAE
08.2005 - 01.2016
  • Troubleshoot, diagnose, document, and resolve technical issues surrounding Windows 8/7/2000/XP Professional, MS Office, e-mail, Internet connections, and hardware/Peripherals.
  • Computer assembling, Trouble shooting & Servicing (PC, Laptop, Tablets and Mobiles).
  • Installing all other computer peripherals.
  • Installing all types of Operating systems & Software.
  • Configure, tests, and maintains LAN/WAN equipment and related services.
  • Identifies, diagnoses, and resolves network problems.
  • Daily maintenance and problem resolution, operating system/Games patches and software.
  • Schedules and coordinates upgrades, and routine hardware configuration execution.
  • Resolves network-related problems on daily basis
  • Provide customer service on front desk.
  • Ran cables to connect devices, equipment and power sources to newly installed systems.
  • Managed gaming deals and observed game rules to keep guests satisfied.
  • Assisted employees with general administrative needs relating to passwords, application access and forms and policies.
  • Configured operating systems on user devices to support smooth functionality.

Computer Technician and Network System Administrator

PIXEL TOUCH COMPUTER & ELECTRONICS Solutions
Karachi, Pakistan
02.2000 - 01.2005
  • Responsible for all network administration, computer service, trouble shoot all types of printer DC boards, interface cards, & all Electronic Device Repairing & Maintenance.
  • Serve as initial point of contact for resolution of desktop/workgroup-related problems.
  • Troubleshoot, diagnose, document, and resolve technical issues surrounding Windows 2000/XP Professional, MS Office, E-mail, Internet connections, and hardware/peripherals.
  • Network Administration & Network Trouble shooting Internet.
  • Computer assembling, Trouble shooting & Servicing (PC & Laptop).
  • Installing all other computer peripherals.
  • Installing all types of Operating systems & Software.
  • Ran cables to connect devices, equipment and power sources to newly installed systems.
  • Worked with systems users to determine areas in need of improvement and gather requirements for updates.
  • Configured operating systems on user devices to support smooth functionality.

Education

Bachelor of Technology - Electrical

University of East
Hyderabad/Pakistan

Bachelor of Commerce - Commerce

Govt Premier College
Karachi/Pakistan

Computer Maintenance - Computer Hardware

Badar Institute of Technology
Karachi/Pakistan

Certification - Computer Programming

National Institute of Computer
Karachi/Pakistan

HSCE (High Secondary Certificate Examination) - Commerce

Govt Premier College
Karachi/Pakistan

SSCE (Secondary School Certificate Examination) - Science

Govt Boys School
Karachi/Pakistan

Skills

  • Software fault diagnosis
  • IT troubleshooting
  • Driver installation
  • Spyware installation
  • Motherboard diagnosis
  • Remote support
  • Desktop upgrades
  • iPhone repairs
  • Hardware repair
  • Component testing
  • Customer education
  • Mac OS knowledge
  • Operating systems
  • Desktop support
  • Spyware removal
  • Technical documentation
  • Hardware inventory management
  • Cabling and wiring
  • Printer setup
  • Driver configurations
  • Network monitoring
  • Hardware setup
  • Product listing
  • Configure amazon seller centre account
  • Product hunting
  • Run PPC
  • Digital marketing Facebook/TikTok Ads manger
  • Built web site in shopify


Languages

Urdu
Native
English
Upper intermediate
Arabic
Intermediate

References

References available upon request.

Timeline

Inspection technician in computer hardware

TECH DRIVE MOBILEPHONE & COMPUTERS LLC
02.2018 - Current

Computer Technician

DATMARY HYPER L.L.C.
03.2016 - 01.2018

Computer Technician

HORIZON INTERNET HALL Br. 1
08.2005 - 01.2016

Computer Technician and Network System Administrator

PIXEL TOUCH COMPUTER & ELECTRONICS Solutions
02.2000 - 01.2005

Bachelor of Technology - Electrical

University of East

Bachelor of Commerce - Commerce

Govt Premier College

Computer Maintenance - Computer Hardware

Badar Institute of Technology

Certification - Computer Programming

National Institute of Computer

HSCE (High Secondary Certificate Examination) - Commerce

Govt Premier College

SSCE (Secondary School Certificate Examination) - Science

Govt Boys School

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MAHBOOB ALAM