Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Personal Information
Accomplishments
Timeline
AssistantManager
Mahboob Jeelani Mir

Mahboob Jeelani Mir

Dubai,UAE

Summary

Highly-skilled Senior IT Manager with over 15 years of experience in leading IT operations, infrastructure management, and strategic technology solutions. Proven track record of optimizing IT processes, driving digital transformation, and delivering innovative solutions that enhance organizational performance. Skilled in managing cross-functional teams, implementing enterprise-level IT systems, and overseeing cybersecurity initiatives to safeguard company data. Adept at aligning technology with business objectives, improving system efficiency, and ensuring seamless IT support. Strong leadership, communication, and problem-solving abilities with a commitment to continuous improvement and achieving business goals.

  • Achieved Implemented Office365, Cyber Security (Crowdstike) & Email Security(Mimecast) on the range of 1000 users.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Senior IT Manager

Imtiaz Real Estate Investments & Developments
Dubai
01.2023 - 04.2025
  • Directed the identification, definition and global implementation of additional unique services, required by the users in technical development environments improving our services catalog
  • Managed operational and escalation/incidents of core services including connectivity, applications and services hosted in both cloud and legacy bare-metal environments
  • Collaborated with First and Best team on implementation of hardware and software deployments across the enterprise ensuring minimal disruption to the user base
  • Created the development and implementation of a technical framework for critical meeting support services, increasing productivity and reducing costs by ~25%

IT Manager

APM Capital Limited
05.2022 - 01.2023
  • Started new journey with APM Capital
  • Collaborated with business and IT partners to support requirements identification, development, testing, and implementation of projects
  • Provided direction and leadership for the Quality Assurance team supporting the Delivery System division of the enterprise
  • Focused the Quality Assurance team on understanding the strategy behind the work to ensure excellent quality software testing resulting in system availability above 99.7%
  • Partnered with the release management team to ensure projects were delivered on time to support monthly software releases

IT Assistant Manager

Giffin Graphics
06.2015 - 03.2022
  • Achieving 7 year of experience as IT Manager
  • Responsible for providing IT Support for all GCC users at [Giffin Graphics] and offsite locations
  • Lead large IT projects, including the design and deployment of new IT systems and services
  • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
  • Strong critical thinking and decision-making skills
  • Excellent project management skills and strong ability to prioritize
  • Firm grasp on IT infrastructure and operations best practices
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Help define IT infrastructure strategy, architecture, and processes
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  • Assess vendors and develop test strategies for new hardware and software
  • Responsible for ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents
  • Provide daily support of individual computers and employees
  • Led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints
  • Facilitated server builds and network configurations, including migration to a virtual environment
  • Led a team that developed and programmed a database for appraisal information and market data
  • Designed intranet for employees to share and search for information housed in the database, library, archives
  • Established asset management practices to track technological assets from purchase to disposal and improved resource optimization by 23%

Senior Desktop Support Engineer

3I-Infotech
03.2014 - 03.2015
  • Achieving 1 year of experience as Senior Desktop Support Engineer
  • Served as Tier II Technician for both onsite clients as well as remote office users
  • Performed troubleshooting of VPN access to the company's local area network, as well as non-super user level UNIX and Macintosh
  • Responsible for providing IT Support for over 15,000 users at [ICICI Bank] and offsite locations
  • Address high priority level issues quickly and thoroughly
  • Ensure proper recording, documentation, and closure of tickets
  • Recommend procedure modifications or improvements
  • Understand and apply firm policy and procedures
  • Address any other items as needed
  • Service Desk Backup: Performs basic Service Desk functions as coverage requires including answering Service Desk telephone, creating, and assigning tickets, providing 1st level telephone support for the Service Desk
  • Support Methods: Provide support service via remote control software, at on-site customer location, and at offsite facilities
  • Desktop, Laptop, Thin Client, and Tablet Computer Support: Investigates and resolves minor to moderate hardware, software, and network error issues
  • Verifies basic PC and network functionality
  • Replaces defective basic hardware (mouse, keyboard, monitor) and thin client computers
  • Limited Printer Support: Investigates and resolves minor to major printing issues
  • Verifies printer network connectivity
  • Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality
  • Assisted in firewall maintenance throughout the network environment to maintain a secure system
  • Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues
  • Performed configuration testing of antivirus software in a networked environment

Desktop Support Engineer

3I-Infotech
11.2012 - 11.2013
  • Achieving 1 year of experience in Desktop Support Engineer
  • Served as Tier I
  • Responsible for providing IT Support for over 7,000 users at [ICICI Bank] and offsite locations
  • Configure antivirus software to fully protect IT environment
  • Monitor the performance of the computer systems and address issues as they arise
  • Provide technical support for software reconfigurations to aid in function customization
  • Test software performance throughout the desktop network to ensure peak performance
  • Install computer hardware and software on desktops to keep versions current
  • Initiate and complete Microsoft Windows server operating system updates
  • Network with LAN/WAN and active directory for continuous company connection
  • Provided real-time network and bandwidth statistics to clients and upper management

Education

B.C.A - computer applications

Techno Global University

Skills

  • Excellent Managerial Level Experience
  • Excellent IT Product Knowledge
  • Excellent Office 365 Knowledge
  • Excellent Cyber Security Knowledge (Crowdstrike)
  • Excellent Email Security Knowledge (Mimecast)
  • Rapport Building
  • Interpersonal Skills
  • Critical Thinking Skills
  • Lead Qualification
  • Communication Skills
  • Relationship Building
  • Active Listening
  • Experience in Sales
  • Competency in English
  • CRM software
  • Ability to negotiate
  • Understanding of marketing skills
  • Self-motivated
  • Goal-oriented
  • Desire to deliver results
  • Ability to create and deliver presentations
  • Fast learner
  • Quick thinker

Certification

  • 04/01/15, C.C.N.P, Cisco Certified Network Professional, I Planet Institute
  • 03/01/15, C.C.N.A, Cisco Certified Network Associate, I Planet Institute
  • 02/01/15, MCTS, Active Directory, Server 2012, I Planet Institute, MS0610130957, 871/1000, 279398386
  • 01/01/15, C.I.S.E, Cisco Certified Information Security Expert, Innobuzz Institute
  • 06/01/13, J.C.H.N.E, Jetking Certified Hardware & Network Engineer, Jetking Institute

Languages

US English
Advanced
C1
Hindi
Master or proficient
C2
Urdu
Master or proficient
C2

Custom

CROWDSTRIKE | CYBER SECURITY

  • Successfully implemented CrowdStrike at IMTIAZ DEVELOPMENTS , enhancing endpoint security and providing real-time threat detection. This deployment strengthened the organization’s cybersecurity posture, reducing vulnerabilities and improving incident response times across all systems.
  • Successfully implemented CrowdStrike at VENCO IMTIAZ CONTRACTING CO L.L.C, enhancing endpoint security and providing real-time threat detection. This deployment strengthened the organization’s cybersecurity posture, reducing vulnerabilities and improving incident response times across all systems.

MIMECAST | EMAIL SECURITY

  • Successfully implemented MIMECAST at IMTIAZ DEVELOPMENTS, enhancing email security by providing advanced protection against phishing, spam, and malware. This deployment improved email filtering, reduced security risks, and ensured more reliable and secure communication across the organization.
  • Successfully implemented MIMECAST at VENCO IMTIAZ CONTRACTING CO L.L.C, enhancing email security by providing advanced protection against phishing, spam, and malware. This deployment improved email filtering, reduced security risks, and ensured more reliable and secure communication across the organization.

OFFICE365 | EMAIL SOLUTIONS

  • Successfully implemented Office 365 at IMTIAZ DEVELOPMENTS over more then 1000 users, streamlining collaboration and communication across the organization. The deployment enhanced productivity through seamless integration of email, file sharing, and real-time collaboration tools, resulting in improved efficiency and user satisfaction.
  • Successfully implemented Office 365 at VENCO IMTIAZ CONTRACTING CO L.L.C over more then 1000 users, streamlining collaboration and communication across the organization. The deployment enhanced productivity through seamless integration of email, file sharing, and real-time collaboration tools, resulting in improved efficiency and user satisfaction.

Personal Information

  • Title: SENIOR IT MANAGER
  • Date of birth: 07/17/94
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married

Accomplishments

    Awarded Outstanding IT Support by Imtiaz for consistently delivering exceptional technical assistance, troubleshooting, and innovative IT solutions. Recognized for providing reliable, efficient support that ensured seamless technology operations and contributed to organizational success. Demonstrated strong problem-solving abilities, superior customer service, and a proactive approach in addressing IT challenges. This award highlights my commitment to excellence in IT support and my ability to adapt to the evolving tech landscape.

Timeline

Senior IT Manager

Imtiaz Real Estate Investments & Developments
01.2023 - 04.2025

IT Manager

APM Capital Limited
05.2022 - 01.2023

IT Assistant Manager

Giffin Graphics
06.2015 - 03.2022

Senior Desktop Support Engineer

3I-Infotech
03.2014 - 03.2015

Desktop Support Engineer

3I-Infotech
11.2012 - 11.2013

B.C.A - computer applications

Techno Global University
Mahboob Jeelani Mir