MAHDI HACHEM

DHA Product registration and Network registration through DHA E-claim system.

Attending to All DOH Submissions.

Product registration to DOH.

Linking All DOH policies to Shafafiya on Time.

Linking all Norther emirates & DOH policies to ICP on time.

Perform quality control checks on processed policies & endorsements.

Ensure that legislation and compliance has been properly adhered to with regards to policy and member details.

Coordinate with TPA'S to issue the policy, print cards & endorsements within the agreed time

• Developed working relationships with internal and external customers while assisting with account management duties.
• Provide exceptional customer service by addressing inquiries , resolving complaints and maintaining high level of customer satisfaction.
• Coordinated and managed scheduling for appointments meeting and events ensuring seamless operations and optimal recourses allocation.

• Greeting customers & offering them assistance to respond to their needs
• Develop solid working relationship with team to maintain teamwork spirit and reach daily & monthly targets.
• Assessing and fulfilling customer’s needs while suggesting alternatives, should need arise.
• Strategically applying upselling & cross-selling techniques to improve sales and achieve targets.
• Maintaining zone presentability and tidiness to preserve shop’s image.