Mahdy Ismail Al Araby
Umm Al Quwain
Summary
Dynamic and results driven Assistant Collections Manager. I have gained extensive experience working in the banking sector for more than 18 years of achievements in providing strategic direction and leadership in the delivery of collections services. Experienced in the continuous improvement of collections efforts, procedures and compliance functions that result in revenue growth and profitability, supervising retail / Commercial facilities from DPD 1 onwards to negotiating favorable financial settlements. Also, I have a vast knowledge in court cases including expert meetings, preparation of court calculations and review experts' reports, judgments and provide the necessary recommendations and further actions required. Handling the process of filing criminal cases, civil cases and transferring the skip cases to the external collection agencies. Excellent team player, however, I can work independently without the need for constant managerial oversight. I'm the bank's coordinator for NDDSF (National's defaulted debts settlement fund) and the bank's coordinator for AECB (Al Etihad Credit bureau)
Overview
19
19
years of professional experience
Work History
Assistant Manager - Collections
National bank of Um Al Quwain
04.2007 - Current
- Manage and review NPL portfolio & communicate findings to all relevant parties and recommend actions to be taken by the concerned committee (settlement, restructuring, write-off, provisions)
- Meeting and negotiate the ungainly clients to reach an amicable settlement agreement out-of-court and legal actions
- Prepare drafts of settlement agreements based on senior management approvals under advisability of legal Dept
- Review and track all documents needed by legal Dept
- To file court cases against the retail clients
- Meeting and discuss with Legal Dept
- All aspects of active court cases to decide for further actions needed
- Meeting with courts experts and discuss the defaulted files to decide the amount due favor of the bank
- Track and monitor all types of collaterals and mortgages with regards to defaulting clients inside the country and recommend the action to be taken
- Review and check all reports, statistics and forms concerning NPL portfolio and provide them to all related parties
- Coordinate with different hubs in managing NPL accounts (Finance, IT, CB, Branches, and legal)
- Organize the team assignments, supervise workflows, and oversee overall management of the credit control function for the assigned business segments
- Monitor and review MIS reports for the bank products and submit corrective plan for the high delinquency product and nationalities
- Bank's coordinator for AECB (Al Etihad Credit bureau)
- Bank's coordinator for NDDSF (National's defaulted debts settlement fund)
- Preparing Central bank reports (BRFs).
Call center team leader
National bank of Um Al Quwain
07.2005 - 03.2007
- Inbound calls & outbound calls
- Loans confirmation
- Credit cards references confirmation
- Solve the customer's problems and follow their inquires
- All maters related to credit and electron cards
- Telemarketing
- Follow up the ATM machines' problems
- All maters related to complain unit
- All maters related to customer's accounts and loans.
Education
Bachelor of Specific Education - Education Technology (Computer Science)
Tanta University
01.2003
Accounting & Auditing -
Cairo University - Faculty of Commerce
01.2015
Skills
- Vast experience with standard collections procedures
- Solid understanding of collection regulations
- Ability to effectively manage the complex customers' matters
- Substantial experience with MS office applications
- Especially strong verbal communications skills
- Strong conflict resolution abilities
- Strong analytical skills and attending to details
- Vast experience with banking laws and UAE commercial law
- Multitasking capabilities
- Maintain a department organizational structure sufficient to meet all goals and objectives
- Properly motivate the Collection staff
- Measure department performance
- Provide ongoing training of the Collection staff
- Manage relations with collection agencies
- Manage relations with credit reporting agencies
- Strong organizational, managerial, supervisory, and multitasking competence
- Excellent verbal and written communication as well as interpersonal
- Excellent time management and people management skills
Driving License
UAE & Egypt driving license
Personal Information
- Title: Assistant Manager - Collections
- Date of Birth: 09/21/1982
- Nationality: Egyptian
- Marital Status: Married
References
Available upon request
Timeline
Assistant Manager - Collections
National bank of Um Al Quwain
04.2007 - Current
Call center team leader
National bank of Um Al Quwain
07.2005 - 03.2007
Bachelor of Specific Education - Education Technology (Computer Science)
Tanta University
Accounting & Auditing -
Cairo University - Faculty of Commerce
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