Summary
Overview
Work history
Education
Skills
Language
Timeline
Maheen Arif

Maheen Arif

Summary

Passionate and dynamic, my professional journey has been a thrilling odyssey within the e-commerce industry. My passion and dedication are unwavering, fueled by the desire to not just keep pace but to lead in the realm of Account Management. I see myself crafting lasting partnerships, built on trust, innovation, and a shared vision for a digitally empowered world.








Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work history

Omni Channel Account Manager

Majid Al Futtaim
Dubai, UAE
08.2021 - Current
  • Brands in Portfolio: Aldo, Naturalizer, BHPC, Hush Puppies,Nine West, Dune, Diesel, Pinko, Geox, Vilebrequin, Seafolly, Rip curl, Geekay, LEGO, THAT, Skechers, Jumbo Electronics, Samsung, Hanayen, Creed, Pierre Marcolini, and others
  • Collaborate with cross-functional teams to develop, execute, and launch theMall of the Emirates website
  • Successfully launched a new Taxonomy Category structure and mapped all existing products to a new structure.
  • Contacted prospective clients and warm leads to generate new customers.
  • Trained a team of 9 to exceed targets and effectively retain accounts.
  • Successfully Launched 78 Digital storefront setups on Mall of the Emirates websites by using Open Cart
  • Managed and delivered EN and AR content for the website of our digital stores
  • Lead the catalog and merchandising team
  • Interacted with brands from partnership mindset aiming for mutual growth and success
  • Train brand partner’s Store teams for order management process in Seller Portal
  • Manage client relationships, serving as the primary point of contact for all product and inventory management-related matters.
  • Responsible for Digital Channel integration between brands and partners through Partner Connect, SFTP & Postman
  • Responsible for creating Newness on the Mall of the Emirates Website
  • Achieved 100% target for creating 25000 new products
  • Weekly interaction with the product team to test sprint demos for MOE Web/App and provide feedback on behalf of the business team
  • Investigated low-performing accounts and adapted strategies to support sales and retention.
  • Worked with the content marketing team to create high-quality advertising and email campaigns.

Key Account Manager

Safe Arrival
Dubai, UAE
07.2019 - 07.2021
  • Clients Portfolio: Amazon (FBA), Noon (FBN), Amazon Payment Service, Sephora, Makiage, Body shop, Faces, Level Shoes, Swarovski, Deal Outlet, Molton Brown, Amri Fashion, Manel Fashion, Signature Yashmagh, Giordano, Mahrabi optics, 800 contacts, Virgin Megastore, Cavo, Joi gifts, Mumz world, ALGT, Lulu Exchange, Muller and Phipps
  • Identifying new potential sales prospects through Referral Marketing, Networking, Cold calling, and using CRM management tools
  • Responsible for new business development for SDD, NDD Last mile services, Storage, and fulfillment across UAE, KSA
  • Launched Value Added services in business verticals that increased revenue and margin by 14% e.g. Bullet services, Click and collect model, FBN model (noon), and trucking model
  • Spotting new popular e-commerce brands and ensuring managing the portfolio toward a growth plan.
  • Enable sellers to learn Shippox tools and CRM system to become self-sufficient in managing their daily order in and out, COD transfer reports, and track FDA and DPP performance efficiently as per set KPIs and SLAs.

Sales Operations Manager

GreenTech
Lahore, Pakistan
06.2016 - 11.2018
  • Clients Portfolio: Samsung, Nokia, Motorola, Techno, Xiomi, Huewai, Toshiba, Philips, Muller & Phipps, HP, Asus
  • 100K+ SKU Sell out Achievement in Q2, Q3 & Q4 in High, Mid & Low product segments ($150 - $ 2500), FY 2015, FY 2016, FY2017 through intense marketing and promotional campaigns B2B & B2C.
  • Direct launch of 15 new product lines with atotal annual revenue of $10M revenue.
  • Launched promotional campaign by bundling products together, increasing sales revenue by 13% with projected year-on-sales growth of $1.5 M.

Education

Master of Science - Strategic Project Management and Digital Transfomration

Heriot Watt , UAE
01.2019 - 12.2020

Executive MBA - Finance, Marketing

Lahore School of Economics , Pakistan
05.2015 - 12.2017

Bachelor of Business Administration - Marketing, Sales, Finance

Institute of Business Administration, IBA, Pakistan
10.2010 - 11.2014

Skills

    Skills:

  • Account Management
  • Account acquisition
  • Client meetings
  • Process improvement
  • Merchandising expertise
  • Team training
  • Data Analytics


    Software

  • Open Cart
  • Sales Force
  • Mondaycom
  • Power BI


Language

English
Fluent

Timeline

Omni Channel Account Manager - Majid Al Futtaim
08.2021 - Current
Key Account Manager - Safe Arrival
07.2019 - 07.2021
Heriot Watt - Master of Science, Strategic Project Management and Digital Transfomration
01.2019 - 12.2020
Sales Operations Manager - GreenTech
06.2016 - 11.2018
Lahore School of Economics - Executive MBA, Finance, Marketing
05.2015 - 12.2017
Institute of Business Administration, IBA - Bachelor of Business Administration, Marketing, Sales, Finance
10.2010 - 11.2014

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