Mahendhar Nalla
Abudhabi,UAE
Summary
Self-motivated Student with coaching and mentoring experience. Achieves quality results through meticulous, methodical methods. Keen to succeed in hospitality and leisure team leadership.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Cleaning Supervisor
Borouge Innovation Center - ADNH
Abudhabi, UAE
08.2022 - Current
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Reviewed work schedules to enhance efficiencies.
- Guided staff to handle chemical solutions in line with COSHH.
- Inspected cleaning quality to achieve pristine standards.
Cleaning Supervisor
ADNOC HEAD QUARTERS - ADNH
Abudhabi, UAE
01.2020 - 03.2022
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Reviewed work schedules to enhance efficiencies.
- Guided staff to handle chemical solutions in line with COSHH.
- Specialised in office and retail cleaning services.
- Oversaw cleaning for multiple clients and sites.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
Cleaning Team Leader
ADNEC - ADNH
Abudhabi, UAE
02.2018 - 01.2020
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
Housekeeping Attendant
Abu Dhabi National Exhibition Center - ADNH
Abu Dhabi, UAE
04.2015 - 02.2018
- Achieved customer satisfaction rating of 100% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Followed COSHH and fire procedures to maintain hotel health and safety.
- Cleared and organised Back of House areas to minimise accident risks.
- Vacuumed and dusted reception areas and walkways.
- Addressed guests' problems and fulfilled special requests.
- Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.
Education
Certificate of Higher Education - Arts (CEC)
Narendra Junior College
Metpally, India. 06.2011 - 05.2013
School Secondary Certificate - SSC
Vignan Vidyalay High School
Mallapur, Metpally,India 06.2010 - 06.2011
Skills
- Staff supervision
- Deep cleaning
- Health and safety compliance
- Stock control
- Inventory management
- Staff training
- Client relations
- Facility management
- Department management
- Machine operation
- Housekeeping staff training
- Carpet cleaning
- COSHH regulations
Languages
English
Upper intermediate (B2)
Hindi
Fluent
Telugu
Native
Certification
- FIRST AIDER
- FIRE WARDEN
- BICS TRAINING
- MACHINE OPERATOR
- PTW-Permit to Work
- C0SHH&MSDS
Timeline
Cleaning Supervisor
Borouge Innovation Center - ADNH
08.2022 - Current
Cleaning Supervisor
ADNOC HEAD QUARTERS - ADNH
01.2020 - 03.2022
Cleaning Team Leader
ADNEC - ADNH
02.2018 - 01.2020
Housekeeping Attendant
Abu Dhabi National Exhibition Center - ADNH
04.2015 - 02.2018
Certificate of Higher Education - Arts (CEC)
Narendra Junior College
06.2011 - 05.2013
School Secondary Certificate - SSC
Vignan Vidyalay High School
06.2010 - 06.2011
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