Mahendran Balan
Project Management Professional - Certified PMI-ACP ® And QDM Practitioner
Duabi
Summary
Resourceful Project Manager with 19 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Business Analyst - PMO
FedEx Express - MEISA Region
Dubao
10.2020 - Current
- Successfully carried regional invoicing digitalization project drive and been instrumental in driving adoption rate from 10% in FY21 to 86% in FY23 generating overall save of $ 3M
- Overcome technology dependency by conceptualized the Robotic automation to perform automated registration process to onboard customers to FedEx Billing online systems,(8FTE saves )
- Holds distinction of achieving milestone by winning 2nd place in MEISA PPQM project for best Digital project in FY2021 ,
- Accountable for driving region digital onboarding & dispute experience to customers , assisted the technology team in designing and customizing the regional needs E2E for these service journeys
- Commended for enhancing customer WOW experience and enriching dispute process to reduce TAT time 2 days to real time update
- Designed Management Dashboard to drive performance
- Received “Best Mascot Award” contested at regional level for best design contribution-2021
- Receiver of 3 Bravo Zulu and one best PPQM awards, and completed 2QDM projects
- Mentored team & always been innovative design thinker for conceptualizing digital projects for financial solution products for MEISA CoE
- P M, Country Data Lakes / Service Journey
Project Manager
Standard Chartered Bank
UAE
09.2017 - 09.2020
- For Country Data Lake (Big Data Capability); consolidating 28 different TP Systems used by banking under one country data lake platform including Retail, Private and Priority portfolios, Lending and Liability Products in Bank
- Managing entire data management & governance of various units in capacity of SPOC for their business operations requirements such as amendments, risk review, central bank reporting
- Conceptualizing Service Operations, Business Enablement and Opportunities for Operations/Product/ Risk/ Audit Teams to enhance their data process with effective data mining expertise
- Working with respective TP Owners and Stakeholders for safe sunsetting old system post designing backup plan for any data retrieval activity, and will boosts annual savings worth 50K on IT infrastructure cost to bank
- Implementing visual dashboard feature to build meaningful data cut from raw system reports (data modelling) to management for tracking KPIs, risk exposure controls, selling opportunities using tools like Tableau, SAS Dremieo etc
- Enhancing the Data Analytics capacity to business and ensuring that Bank Users effectively use BA Tools such as Dremieo, TeraDAta, Pexata & SAS for business intelligence using country Data Lakes (Big Data)
- Conducting data mining hackathon across business line to materialize idea too effective auto run models
- Played stellar role in leading in-house initiative “Service Clinic” – bi- monthly form to collaborate between cross functional units and discuss on pain areas and ideate better effective solutions
- Imparted great contribution in SC Innovative Forum by submitting ideas which have been selected for panel review; innovation on essay payment plan was shortlisted among top 10 ideas among 400 submissions at SCB dragon den (valuated by C-Level executives) to secure group level funding for building prototype
Manager
Standard Chartered Bank
Chennai
03.2015 - 06.2017
- Shouldered onus for driving operational projects and technological incentives across RBO; remarkably saved 20 FTe by means of automation and lean implementation
- Overall ownership as Project Manager for statement automation from physical to electronic for (SG and AE) and saved 200k$ annually
- Proficiently oversaw designing of solutions for risk removal and uploaded template standardization
- Accredited as SPOC and handled workflow enhancement projects in account opening and customer static maintenance workflows
- Served as key member in Hub Optimization- Uganda Project (Travel to review requirement with key stakeholders)
- Responsible for driving development of EUC (BOTs) for redundant operational processes (5 fte efforts reduced via automation in 2017)
- Solely responsible for identifying /handing automation projects in Openspan
- Trained and mentored Teams on Lean Six Sigma and Kaizen Methodologies
Team Manager
UK RBB Redress, Barclays Shared Services Ltd
Chennai
10.2012 - 03.2015
- Handled redress calculation for 14 retail products (Mortgage, Overdraft, Business O/D, Arrear, Advance loan) for UKRBB
- Responsible for UAT Testing and implementation of Redress Calcs
- Managed process redesigning and implementation across 250 Fte
- Supervised team of 32 members
Assistant Manager
Yalamanchili Software Exports Ltd
Chennai
08.2011 - 10.2012
Assistant Manager
TCS E
Chennai
03.2003 - 08.2011
Education
M.B.A - Finance and Operations
ICFAI Business School
Chennai 01.2004 - 01.2007
Black Belt Lean Six Sigma, American Standard for Quality -
ASQ
Chennai 04.2015 - 10.2015
QDM – FedEx -
Fedex Learning Academy
UAE 12.2020 - Current
HUMAN Centric Design (LUMA)- In-house Training -
SCB Learning Academy
UAE 01.2018 - 01.2019
B.B.M - Banking Mgmt
The New College
Chennai 01.1998 - 01.2001
Skills
Project planning and development
Cycling, Robotics , Traveling , Camping
i am very passionate about Cycling and loves to travel various region to understand the local unique culture
Timeline
QDM – FedEx -
Fedex Learning Academy
12.2020 - Current
Business Analyst - PMO
FedEx Express - MEISA Region
10.2020 - Current
HUMAN Centric Design (LUMA)- In-house Training -
SCB Learning Academy
01.2018 - 01.2019
Project Manager
Standard Chartered Bank
09.2017 - 09.2020
Black Belt Lean Six Sigma, American Standard for Quality -
ASQ
04.2015 - 10.2015
Manager
Standard Chartered Bank
03.2015 - 06.2017
Team Manager
UK RBB Redress, Barclays Shared Services Ltd
10.2012 - 03.2015
Assistant Manager
Yalamanchili Software Exports Ltd
08.2011 - 10.2012
M.B.A - Finance and Operations
ICFAI Business School
01.2004 - 01.2007
Assistant Manager
TCS E
03.2003 - 08.2011
B.B.M - Banking Mgmt
The New College
01.1998 - 01.2001
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