Maher Abouzamel
Abu Dhabi,00915
Summary
Results-driven Customer Relations Specialist focused on enhancing client satisfaction through effective communication and negotiation. Streamlined office operations and optimised productivity by delivering tailored solutions and maintaining strong organisational skills. Demonstrated expertise in administrative support and time management, consistently meeting deadlines while managing diverse tasks.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Patient access representative
Shekh khalifa medical city
Abu dhabi, UAE
2006.01 - Current
- Managed daily operations ensuring smooth workflow and coordination.
- Promoted product knowledge, enhanced sales performance.
- Expanded client base through successful networking efforts.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
Education
Bachelor of Technology - 4 years
University of Labour
Egypt 1995.02 - 1999.02
Skills
- Patient registration
- Office suite proficiency
- MS excel proficiency
- Customer Service
- Customer relations
- Time efficiency
- Goal attainment
- Target attainment
- Responsive listening
- Feedback acceptance
Languages
English
Advanced
Arabic
Native
Timeline
Patient access representative
Shekh khalifa medical city
2006.01 - Current
Bachelor of Technology - 4 years
University of Labour
1995.02 - 1999.02