Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic
Maher Al Makhamreh

Maher Al Makhamreh

Abu Dhabi,United Arab Emirates

Summary

With more than three decades of experience in the fields of computer science, quality, organizational excellence, and artificial intelligence, along with my passion for administrative development and enriching minds, I aspire to contribute my expertise as a management development consultant in a highly reputable organization. What distinguishes me is my talent and skill in transferring knowledge efficiently and effectively, as well as my ability to absorb new ideas, reproduce them, and present them in a simplified manner to the audience. My resume reflects significant achievements, from advanced academic accomplishments and intellectual contributions to workshops that inspire change, making me an ideal partner for achieving excellence and innovation. I aim to actively contribute to the realization of ambitious and tangible visions.

Overview

34
34
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Excellence Senior Specialist

Department of Energy - DOE
Abu Dhabi
01.2018 - Current
  • Create and implement an Excellence framework that identifies and implements best practices in the energy sector
  • Work with the various departments to identify opportunities for development by collecting data, analyzing it, and devising enhancements and innovations using statistical and other techniques
  • Produce reports on Excellence Framework milestones/progress, critical hazards, and identified issues
  • Obtain input from the relevant parties involved in the production of these reports
  • Initiate research on regional and global best practices for excellence-focused methodologies and incorporate the findings into the development of the Excellence framework
  • Engage and empower the relevant stakeholders to promote a culture of excellence
  • Educate the stakeholders on the Excellence framework and its objectives, providing regular updates on any changes
  • Provide knowledge transfer, training, and mentoring on Excellence concepts and techniques in the energy sector
  • Support, communicate, and reinforce the DoE's mission, values, and organizational culture.
  • Collaborated with cross-functional teams, integrating specialised knowledge with other areas of expertise to achieve common goals.
  • Mentored employees to maximise development potential.
  • Provided strategic guidance and leadership to team, fostering a culture of innovation and continuous improvement.
  • Communicated complex technical information to both technical and non-technical audiences.
  • Reviewed data to identify trends or patterns to suggest areas for improvement.

Quality and Excellence Management Expert

Regulations and supervision Bureau
Abu Dhabi
01.2016 - Current
  • Construction and maintenance of a QMS based on SO 9001:2015 Supporting RSB's participation in the AD award (4th Generation) (Member of the Steering Committee)
  • Establishment of an Internal Award for the RSB (Ruwwad)
  • Directing the Process Documentation project (60+ Core Processes and 40+ Support Processes)
  • Conducting numerous RSB staff training courses (TRIZ, EFQM, ISO, KPIs).

Quality Expert

Zayed Higher Organization for Humanitarian care
Abu Dhabi
10.2009 - 02.2016
  • Conduct a variety of courses in the field of Quality and Organizational Excellence (such as EFQM, ISO 9000, RADAR, Quality tools, Six Sigma, ISO 14000, and OSHAS 18001)
  • Internal Auditing for Quality Management System (ISO 9001:2008)
  • Provide analyst support by investigating performance and quality enhancement opportunities
  • Leading a trained staff to evaluate the organization's performance against the Abu Dhabi Government Award (ADAEP)
  • Monitoring the implementation of Excellence methodologies and offering assistance to employees in their implementation
  • Advising a variety of cutting-edge methods, techniques, and information technology (IT) systems to enhance the efficacy and productivity of processes, procedures, and work in general
  • Act as the project manager for the Qualifying ZHO to participate in the Abu Dhabi government Excellence Award and internally assess its qualification using the ADAEP model.

Senior Performance and Quality Management Analyst

Abu Dhabi Tourism Authority
Abu Dhabi
03.2008 - 09.2009
  • Conduct diverse training courses on Quality and Organizational Excellence (such as EFQM, ISO 9000, and RADAR) ISO 14000, and OSHAS 18000
  • Internal Auditing for the QMS (ISO 9001:2000)
  • Participant in the implementation of ISO 14000 and OHSAS 18001
  • Leading a trained staff to evaluate the organization's performance against the Abu Dhabi Government Award (ADAEP)
  • Monitoring the implementation of Excellence methodologies and offering assistance to employees in their implementation
  • Advising a variety of cutting-edge methods, techniques, and information technology (IT) systems to enhance the efficacy and productivity of processes, procedures, and work in general
  • Designing and editing the weekly Arabic/English "Excellence Newsletter" Act as the project manager in qualifying ADTA to participate in the Abu Dhabi government Excellence Award and internally assessing its qualification based on the ADAEP (EFQM) model
  • Participate in defining KPIs for various Strategic objectives.

Project Supervisor, Strategy Coordinator

Ministry of Interior
Abu Dhabi
01.1996 - 01.2008
  • Initiate the implementation of ISO 9001:2000 standards across all Ministry departments and provide staff training on quality management systems
  • Serve as the executive staff's primary point of contact for all ISO 9001:2000 Quality Management System initiatives
  • Coordinate the workflow of ten personnel of a technical implementation team
  • Conduct various training courses in Quality and Organizational Excellence (such as EFQM, ISO 9000, and RADAR)
  • Internal Auditing for the QMS (ISO 9001:2000)
  • Assisting various departments to construct Strategic objectives that are aligned with MOI's seven-point main strategy and to establish action plans to achieve these objectives using an electronic system developed in-house by MOI
  • Conducted QMS, EFQM, etc
  • Awareness sessions for MOI employees.

Computer Lab Technician

UAE University
Al-Ain
01.1992 - 01.1996
  • Provided direct support for five computer labs with multiple platforms, up to 50 PCs per lab, and all peripheral devices
  • Identified and resolved problems encountered by Customers (students and faculty)
  • Clients of the computer centre (students) were instructed in training sessions
  • A Novell NetWare laboratory network was administered, including file and print sharing, application servers, and other infrastructure components
  • Installed, maintained, and troubleshooted DECNET on Windows and Mac desktops for faculty
  • Provided network service and resource access at each workstation
  • Customers (users of the faculty network) are provided with the appropriate drives, network protocols, drive mapping, and physical connections
  • Designed and maintained a website for the faculty of engineering and administered an email server on a VAX system and a SUN workstation server.

Training Manager

Computer Island
Abu Dhabi
01.1990 - 01.1992
  • Directed all operations of the training department and taught WordStar 2000, dBase IlI+, Lotus 123, and MS-DOS courses
  • Provided pre- and post-sale technical support for sales personnel and clients
  • Recommends potential products or services to management based on the analysis of consumer information and requirements
  • Management of client complaints and significant incidents.

Education

Master - Quality Management

University of Wollongong
Dubai, UAE
03.2005 - 06.2007

Bachelor of Science - Electrical Engineering - Computers

Jordan University of Science And Technology
IRBID, Jordan
09.1984 - 06.1990

Skills

  • Conduction training workshops
  • Change Management
  • Quality Assurance
  • Training and Development
  • ISO Auditing
  • International Professional Training
  • Business Development
  • Artificial Intelligence (Generative AI and Prompt Engineering)
  • Innovation Strategies according to TRIZ theory
  • Strategic Planning
  • Process Improvement
  • Talent and skill in efficiently and effectively conveying knowledge
  • Strategic planning
  • Quality management
  • Leadership abilities
  • Analytical thinking
  • Sound business acumen
  • Performance assessment
  • Processes improvement
  • Attention to details
  • Relationship building
  • Communication skills
  • Technical support
  • Complex Problem Solving

Certification

  • 2023, ChatGPT Expert
  • 2023, Prompt Engineer
  • 2017, Organizational Excellence Practitioner
  • 2015, Change Management
  • 2013, Program Management Certification Course / PROG study
  • 2009, Project Management Professional PMP / PMI
  • 2007, Building of Organizational Excellence Plans/ (Dubai School of Government)
  • 2007, ISO 9001:2000 Internal Auditing / (LRQA - Dubai, UAE)
  • 2003, Security+ Certification / (CompTIA)
  • 1999, Microsoft Certified Systems Engineer (MCSE)
  • 2017, Key Performance Indicators
  • 2014, Kaizen
  • 2011, International Professional Trainer / PRODUCTIVITY INSTITUTE
  • 2009, European Excellence Assessor EEA / EFQM
  • 2007, Sheikh Khalifa Excellency Award Assessor /(ADCCI- Abu Dhabi, UAE)
  • 2007, ISO 9001:2000 Process Documentation/(LRQA - Dubai, UAE)
  • 2000, Cisco Certified Network Association (CCNA)
  • 1991, Novell Certified Network Administrator (CNA 4.0)

Accomplishments

  • Conducted 100+ online training courses for individuals and organizations including TRIZ, AI and ChatGPT, Excellence, Quality, ISO and many more.
  • Enabled excellence award wins for organizations, supporting staff to achieve Abu Dhabi Excellence Awards.
  • Instituted internal award program, contributing to the organization's high ranking in Abu Dhabi Government Excellence Award.
  • Led educational sessions, enhancing organizational innovation and excellence culture, improving overall performance.
  • Innovatively developed TRIZ-based cards for structured problem-solving, aiding brainstorming sessions for unique solutions.
  • TRIZ technique focuses on discrepancies, offering a framework for original ideas; cards offer prompts for innovative thinking.
  • Cards enhance individual and group problem-solving, fostering innovation and diverse perspectives.
  • The Intellectual Works Rights registered with the Ministry of Economy
  • AI Terms Dictionary. 542-2024 عانطصلاا ءاكذلا تاحلطصم مجعم ي
  • Let us get to know ChatGPT through it itself. 531-2023.
  • Important things to know about ChatGPT. 507-2023.
  • Innovation Cards using TRIZ theory. 1330-2021.
  • Simplified version of organizational excellence methodologies. 225-2012.
  • Framework for culture of excellence. 71-2020.
  • Https://www.LearnTriz.com
  • I have more than 10+ training courses on Coursera platform.

Languages

Arabic (Native)
English (Full Professional Proficiency)

Timeline

Excellence Senior Specialist

Department of Energy - DOE
01.2018 - Current

Quality and Excellence Management Expert

Regulations and supervision Bureau
01.2016 - Current

Quality Expert

Zayed Higher Organization for Humanitarian care
10.2009 - 02.2016

Senior Performance and Quality Management Analyst

Abu Dhabi Tourism Authority
03.2008 - 09.2009

Master - Quality Management

University of Wollongong
03.2005 - 06.2007

Project Supervisor, Strategy Coordinator

Ministry of Interior
01.1996 - 01.2008

Computer Lab Technician

UAE University
01.1992 - 01.1996

Training Manager

Computer Island
01.1990 - 01.1992

Bachelor of Science - Electrical Engineering - Computers

Jordan University of Science And Technology
09.1984 - 06.1990

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Maher Al Makhamreh