Summary
Overview
Work history
Education
Skills
Languages
Timeline
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MAHER ALTANBOUR

MAHER ALTANBOUR

SHARJAH,UAE

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Skilled [Job Title] with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering [Number]+ years in [Industry] environments. Upbeat [Job Title] with strong complaint handling expertise. Diffuses conflict and converts customers through active listening and rapport building. Exceeds targets by delivering consistent service. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.

Overview

7
7
years of professional experience

Work history

Security guard

Coral Beach Resort, Sharjah
Sharjah, UAE
06.2021 - Current
  • Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
  • Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
  • Operated scanners to screen guests and belongings.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.

Customer service

Coral Beach Resort, Sharjah
Sharjah, UAE
06.2021 - Current
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Completed thorough documentation in [Software] for each enquiry.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Hair stylist

Gorgeous Beauty Center, Jordan
Amman, jordan
07.2016 - 11.2017
  • Sanitised workstations and salon equipment to maintain high standards of cleanliness.
  • Managed appointments and schedules to smooth workflow.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Answered [Number]+ phone calls daily to schedule appointments and advise on service options.

Education

High School Diploma - High School

Modern American School, Jordan
Jordan

Skills

  • Lead management
  • Advanced product knowledge
  • Dispute resolution
  • Record maintenance
  • Customer care
  • Training programmes
  • Customer retention
  • Customer experience
  • Team player
  • Keen problem solver
  • Safety and compliance inspections

Languages

Arabic
Fluent
English
Advanced

Timeline

Security guard

Coral Beach Resort, Sharjah
06.2021 - Current

Customer service

Coral Beach Resort, Sharjah
06.2021 - Current

Hair stylist

Gorgeous Beauty Center, Jordan
07.2016 - 11.2017

High School Diploma - High School

Modern American School, Jordan
MAHER ALTANBOUR