Maheshkumar Hiralal Luhar
Dubai
Summary
- Results-driven professional with 15 years of expertise and a proven track record in customer service, strategic sales, and business development. Expertise in conducting sales support activities, negotiating and handling contracts, and leveraging existing business to drive growth. Skilled in building and maintaining strong customer relationships, providing exceptional support, and resolving complex inquiries. Adept at analyzing project requirements, preparing detailed technical and commercial quotes, and coordinating effective procurement activities. Collaborative team player with excellent communication skills, ensuring alignment with internal stakeholders and key departments. Successfully achieved contracts and orders, expanding client base and contributing to business success in the sector
Overview
16
16
years of professional experience
Work History
Sales Support Engineer-ME-UK-S.E.A-OCEANA
Regal Rexnord Corporation
02.2015 - Current
- Key Functional Areas: Inquiry-to-order management -Quotation Preparation-Order entry, PO creation, update management, managing distributor Orders, Application Engineering, Coordination with internal customers, Business support; Technical and Commercial Quotes/proposal/Order -Supply Chain-Logistics-Account receivables (credit & collection)- technical SPIR preparation
- Coordinating with Internal units: 8 (Belgium-NL-Germany-Italy-UK-USA-CHINA-INDIA)
- Product Handling:- Motion and Controls lines
- Main stakeholders:-clients, factories, Front-End Sales (FES) teams, procurement, logistics, and the internal execution team
- Job Duties @ RRX International1-
- Dedication to 80-20 oversee strategies and continuous improvement
- Collaborates with other teams to drive resolution/shipment on open order reports
- Handles internal stakeholders & external customer proposals, inquiries, quotes & orders for standard, variance configuration, and ETO by utilizing established standard operating policies & procedures as well as SAP750 software/database interfaces
- Responsible for building strong customer relationships and delivering customer-centric solutions.
- Support corporate initiatives designed to overseer our customers while providing an effortless customer experience
- Responsible for daily planning and categorization of activities (engineering, procurement, and in-house manufacturing) to meet commitments aligned with organizational goals
- Handles customer escalations autonomously with first-contact resolution when possible. Supports customers by meeting deliverable dates, providing timely and accurate communications, and providing 24/7 emergency support.
- Monitoring:-Ordering and ensuring the delivery of goods to customers on time, follow up and tracking of shipments if required.- from origin to dispatch material who are the team/person
- Resolving any commercial/proposal-related issues with customers, Contact point for customers for amendments & clarifications
- Work with internal teams with a high sense of accountability and urgency
- Works with internal partners (Credit, Planning, Shipping, etc) to drive the resolution of customer-impacting issues
- Managing the correspondence between the sales team and clients, plus monitoring customers of the Middle EAST accounts
- Providing data and reports to help the sales team achieve key performance metrics
- Contributes to training initiatives within the department & actively involved in providing input in the creation of Training Tools and Job Aids
- Escalation point for newer associates within the customer care department
- Handles conflict situations effectively, with minimum assistance
- Work with internal teams with a high sense of accountability and urgency
- Tracking sales orders to ensure that they are scheduled and sent out on time
- Provide product interchange as required when a customer places an order or requests a quote
- Works collaboratively with the Engineering team to increase up-selling opportunities and verification of complex customer requests, including the ability to interpret CAD drawings
- Provide ongoing advanced technical support to all internal stakeholders as required
- Keeping track of sales targets, Funnel Progress, and Closing performance.
- Work with outside sales managers, implement strategic initiatives, and identify growth opportunities based on customer interactions, product knowledge, and sales history
- Interact with the global parts business units to review customer specifications, identify technical and commercial issues, and generate pricing
- Interface with internal organisations to resolve customer delivered deficiencies and supported invoice resolution
- Completing technical queries, ensuring compliance, and supporting the technical bid evaluation process
- Analysing feedback from FES on technical and commercial aspects, and collaborating with managers and factories to optimise pricing and profitability
- Validating client technical and documentation requirements upon order receipt and resolving discrepancies with FES and clients
- Processing orders by preparing accurate documentation (preorder, FCM, CR) for smooth project handover to the execution team
- Reviewing and confirming Order Acknowledgements from both internal Order Handling and factory Procurement Teams for technical, pricing, and delivery accuracy
- Monitoring order delivery timelines and acting as a liaison between logistics and clients while providing ongoing technical support for the Analytical Product Line in the region
- Coordinated the preparation and submission of technical proposals, ensuring compliance with customer specifications and requirements.
- Managed order entry processes, including purchase order creation and updates to maintain accurate records.
- Supported the sales team by providing timely and detailed responses to customer inquiries and requests for quotes.
- Conducted training sessions for clients on product applications and operational procedures to enhance user experience.
- Maintained effective communication with internal stakeholders to resolve order-related issues and expedite deliveries.
- Analyzed customer feedback and market data to inform product development and sales strategies.
- Tracked sales performance metrics and provided insights to management for continuous improvement initiatives.
- Collaborated with engineering teams to interpret complex CAD drawings and assist in custom solutions for clients.
- Acted as the primary point of contact for escalated client issues, ensuring swift resolution and customer satisfaction.
- Developed strong relationships with distributors to enhance collaboration and streamline order management processes.
- Facilitated internal meetings to align teams on project updates and customer feedback to improve service quality.
- Monitored shipment timelines and coordinated logistics to ensure on-time delivery for all customer orders.
- Implemented process improvements that reduced order processing times and increased customer satisfaction scores.
- Executed regular follow-ups with clients to gather feedback and identify additional sales opportunities.
- Improved communication between the engineering and sales departments, ensuring alignment on product updates and client needs.
- Identified opportunities for upselling by keeping a close eye on client needs as well as the latest advancements in relevant technology.
- Contributed to higher customer satisfaction ratings by delivering prompt issue resolution and personalized follow-up services.
- Customized solution proposals based on specific client requirements, winning over competitors'' offerings.
- Increased sales revenue by providing timely and effective technical support to clients.
- Provided ongoing support even after a sale was completed, nurturing relationships and ensuring long-term success with clients.
- Participated in cross-functional teams that aimed at improving overall company performance by sharing expertise from various departments.
- Developed strong relationships with key customers, fostering long-term business partnerships and repeat purchases.
- Optimized lead generation strategies with data analysis on past successes, refining targeting methods for future campaigns.
- Reduced response time for customer inquiries by creating a centralized database of frequently asked questions and troubleshooting guides.
- Worked closely alongside account managers to ensure that all aspects of client support were handled efficiently and effectively.
- Helped maintain a high level of service quality by regularly reviewing feedback from clients regarding their experiences with the company''s products or services.
- Collaborated with the sales team for seamless customer experience, resulting in higher client retention rates.
- Conducted competitor analysis to identify strengths and weaknesses in both our own offerings as well as those from rival companies.
- Enhanced product knowledge among the sales team through regular training sessions, leading to increased product confidence during pitches.
- Assisted in closing complex deals with thorough product demonstrations and addressing client concerns.
- Streamlined internal processes by developing and implementing new tools for improved sales support efficiency.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Received and organized vendors samples for use by sales team.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Documented customer complaints and completed corrective action requests.
- Coordinated responses and resources to handle special client requests.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Prepared and presented sales reports and customer profiles to upper management.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Tracked sales data for analysis and forecasting.
- Configured and modified product systems to meet customer-specific needs.
- Wrote detailed technical documentation for company products.
- Developed and implemented product marketing plans to reach target customers.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Organized product demonstrations and trial installations of equipment to promote products.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Created product training plans centered on customer success and satisfaction.
- Helped team implement successful sales strategies for complex engineering projects.
- Contributed additional revenue to sales plans through resale opportunities.
- Wrote and updated sales and service contracts for [Type] sales.
Inside Sales Engineer (Mechanical Engineer)
Trouvay & Cauvin-Oil & Gas Engg
01.2014 - 02.2014
- Receiving/Evaluating Oil-Gas Project Requirements of Mechanical Items and Equipment's. Working on budgetary/proposal project requirements for Maintenance solution and mechanical requirements. Analyze requirements and specifications of Mechanical Items-(ASTM A106/ASTM A333 GR 6/API 5L GR B/Evaluate Inquiry)
- Prepare Technical/Commercial Quotes for Mechanical Pipe and other solutions-
- Finding Approved oil-gas-based vendors Perform and coordinate effective project procurement activities and interface with supply chain personnel on issue of purchase orders and expedited projects materials/resources Liaise with operations personnel, discipline engineers, and project engineers from various Departments Processed Orders Internally and Externally Preparing Technical Compliance-TQ-Selection of approved vendor from Oil-Gas AVL MTC submit ion to EPC & Client Monitoring Q/C activity and observing required tests on materials like HYDRO TEST, IMPACT TEST, MPI/UT
- Collaborated with engineering teams to develop custom solutions based on client specifications and project needs.
- Coordinated procurement activities, interfacing with suppliers to ensure timely and compliant delivery of materials.
- Analyzed customer requirements to prepare detailed technical and commercial quotes for mechanical equipment and solutions.
- Provided ongoing technical support to clients, addressing inquiries and resolving issues to enhance customer satisfaction.
- Maintained a CRM system to track sales leads, customer interactions, and follow-up activities.
- Managed the preparation of technical compliance documentation to ensure alignment with project requirements.
- Monitored order delivery schedules, acting as a liaison between logistics and clients for timely fulfillment.
- Supported the sales team by preparing accurate quotations and managing the inquiry-to-order process.
- Evaluated and selected approved vendors from the Oil-Gas AVL, ensuring compliance with specifications.
- Trained clients on product applications and operational procedures to improve user experience and satisfaction.
- Resolved customer escalations autonomously, ensuring first-contact resolution and timely communication.
- Prepared and submitted detailed proposals, ensuring compliance with client specifications and requirements.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
- Collaborated closely with engineering teams to ensure accurate product specifications and successful project outcomes.
- Cultivated valuable industry contacts via networking events, enhancing company visibility within the marketplace.
- Maximized client retention rates by consistently delivering exceptional service throughout the entire sales process.
- Enhanced team performance with regular training sessions and feedback on sales techniques.
- Evaluated key performance metrics regularly to identify areas for improvement within the inside sales process.
- Played a vital role in fostering a positive work environment that promoted teamwork, collaboration, and continuous improvement.
- Demonstrated expertise in product knowledge during client presentations and consultations, instilling confidence in potential buyers.
- Improved customer satisfaction by promptly addressing inquiries and providing detailed product information.
- Delivered consistent sales growth through effective lead generation and pipeline management.
- Implemented CRM system updates, optimizing data tracking and reporting capabilities for the sales team.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Designed survey method to evaluate inside sales team.
- Presented technical presentations to clients to explain product features and benefits.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Received and evaluated project requirements for mechanical items in the oil and gas sector, ensuring compliance with industry standards.
- Prepared comprehensive technical and commercial quotes for mechanical solutions, enhancing the proposal process efficiency.
- Coordinated procurement activities by interfacing with supply chain personnel to expedite project materials and resources.
- Liaised with operations personnel and discipline engineers to ensure alignment on project specifications and requirements.
- Monitored quality control activities and conducted tests on materials to verify compliance with project specifications.
- Facilitated the selection of approved vendors from the oil and gas approved vendor list, ensuring timely project execution.
- Conducted market research to identify potential suppliers, improving sourcing strategies for mechanical equipment.
- Managed the documentation process for technical compliance, ensuring accuracy and completeness of submissions.
- Provided technical support to clients and internal teams, addressing inquiries related to mechanical products and specifications.
- Analyzed customer feedback and project outcomes to inform future proposals and enhance service offerings.
- Tracked project timelines and deliverables, ensuring alignment with client expectations and contractual obligations.
- Developed and maintained strong relationships with key stakeholders, fostering collaboration and trust within project teams.
- Prepared detailed project reports and presentations for management, highlighting progress and addressing any concerns.
- Identified opportunities for process improvements within the sales and engineering teams to enhance workflow efficiency.
- Collaborated with cross-functional teams to identify opportunities for cost reduction, achieving significant savings without compromising on quality.
- Evaluated final product's overall performance, reliability and safety.
- Coordinated with other departments such as procurement, logistics, and quality control to streamline interdepartmental communication and collaboration efforts effectively.
- Mentored junior engineers in design principles and best practices, fostering a culture of knowledge-sharing and continuous learning among team members.
- Developed engineering solutions for complex technical problems, enhancing overall system performance and reliability.
- Established strong relationships with suppliers and vendors to ensure timely delivery of materials at competitive prices.
- Conducted root cause analysis to troubleshoot equipment issues and implemented preventive maintenance programs, reducing equipment downtime significantly.
- Provided technical expertise during project planning phases, contributing to the successful execution of large-scale engineering projects.
- Designed innovative mechanical components, leading to increased customer satisfaction and repeat business.
- Designed custom mechanical solutions for unique client requirements, delivering tailored products that exceeded expectations and strengthened customer relationships.
- Led cross-functional teams to streamline project execution, ensuring timely delivery of engineering solutions.
- Fostered culture of continuous improvement, encouraging feedback and innovation within engineering department.
- Customized engineering solutions to meet unique customer requirements, enhancing client satisfaction and loyalty.
- Spearheaded adoption of sustainable engineering practices, reducing environmental impact of manufacturing processes.
- Implemented quality control measures, significantly reducing incidence of manufacturing defects.
- Developed technical documentation to standardize engineering procedures, promoting consistency across projects.
- Reduced downtime with implementation of predictive maintenance program for critical production equipment.
- Mentored junior engineers, providing guidance and support to accelerate their professional development.
- Facilitated knowledge transfer sessions, enhancing team competency in latest engineering software and methodologies.
- Enhanced machine efficiency by redesigning mechanical components for optimized performance.
- Negotiated with suppliers to secure high-quality materials at cost-effective prices, improving project margins.
- Coordinated with sales teams to provide technical expertise during client meetings, aiding in closure of significant contracts.
- Engaged in professional development activities, staying abreast of technological advancements and best practices in mechanical engineering.
- Improved product durability, conducting comprehensive stress analysis tests and adjusting design parameters accordingly.
- Analyzed market trends to guide development of new products, ensuring competitiveness in rapidly evolving industry.
- Optimized resource allocation, matching project requirements with available talent to maximize team productivity.
- Specified system components and directed product modifications to comply with engineering design and performance specifications.
Technical Sales Engineer
Utmost Group (a Suhail Bahwan Group)
04.2010 - 12.2013
- Product: - Rebar Steel (Emirates Steel-EISF/Turkey Steel/Qatar Steel), Cut-Bend/Fabrication of Steel, Steel Plates Steel, BS 4449-460 GRADE B(Reinforcement Steel Bars) & Steel Cut-Bend: BS 8666; Other Building Material products
- Handling contracting & tender segments through effective marketing strategies
- Developing new customers and creating new business for potential clients
- Handling customer queries and providing solutions
- Liaise with Warehouse to ensure that products of appropriate quality and specification are delivered on a timely basis
- Liaise with major client targets to foster successful business relationships. Follow up on all outstanding inquiries.
- Perform the tasks of arranging training sessions for customer production, operation, and maintenance on onshore
- Responsible for participating in introductions of the product
- Propose key client strategies, pricing, and sales forecasts
- Promptly and accurately process customers’ orders and inquiries (including major quotes/tenders, and complaints)
- Ensures proper approval and qualification of product
- Review and report to the Regional Business Manager on key issues, including competitor, customer, and market activity
- Ensure customer orders are carried out under clearly agreed terms
- Main Contractor: “Technip”, Subcontractor: “National Contracting Co Ltd (Transmission & Distribution Division)”
- Scope of Work: Erection & Supply of Prefabricated Rebar of Pile Foundation for Tower, Fabrication & Supply of Reinforcement Steel as Per BBS (Bar Bending Schedule), Material Specified: BS 4449 Grade 460 & Cut Bend as Per BS 4466:1989; Turkey(Habas)/Emirates Origin, with a minimum yield stress of 460 N/Sq.mm, Shall Confirmed to GASCO/TECHNIP Specification.
Education
Bachelor of Science - Mechanical Engineering
The Maharaja Sayajirao University
Vadodara, India06.2004
Master of Business & Administration - Business
Veer Narmad South Gujarat University
Surat, India01.2007
Skills
- Sales Support Order Entry, CRM: SFDC/SALESFORCECOM, Negotiation & Closing, Customer Service, Product Pricing, Sales & Marketing, Create Purchase Order, Order Creation, Order to supplier, Order Tracking, Order Management, Spare Parts Management, Procurement, Logistics, Store, Invoicing, Technical Clarification, Technical Query Handling, Customer Coordination, Shipment Tracking and Update
- Customer & Supplier Relationship Customer Value Creation, Supplier Relationship Management, client relationships, customer retention, upselling opportunities
- Account Management Account Management, Credit Collection
- IT Skills MS office, SAP750, Microsoft Navision, Salesforcecom
- Customer support
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Sales Support Engineer-ME-UK-S.E.A-OCEANA
Regal Rexnord Corporation
02.2015 - Current
Inside Sales Engineer (Mechanical Engineer)
Trouvay & Cauvin-Oil & Gas Engg
01.2014 - 02.2014
Technical Sales Engineer
Utmost Group (a Suhail Bahwan Group)
04.2010 - 12.2013
Bachelor of Science - Mechanical Engineering
The Maharaja Sayajirao University
Master of Business & Administration - Business
Veer Narmad South Gujarat University