Mahi Pundir
Dehradoon,India
Summary
Dedicated professional with a strong foundation in time management, customer empathy, and effective communication. Demonstrates mastery of product knowledge and a thorough understanding of company policies to deliver exceptional service. Skilled in patience and fostering positive customer interactions, with a focus on achieving organisational goals through excellence in communication and client satisfaction.
Driven and well-qualified individual with exceptional communication and problem-solving skills, paired with ability to handle challenging customer interactions calmly and professionally. Proficient in utilising technology to streamline processes and improve customer experience. Committed to delivering outstanding service and contributing to customer satisfaction and retention.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Call centre advisor
Businesswave IT Solutions.
Pune, India
2023.04 - 2024.11
- Addressed customer complaints, ensuring swift resolution.
- Assisted colleagues during peak times, promoting supportive work environment.
- Improved client relations with proactive problem-solving approach.
- Identified sales opportunities whilst addressing customer concerns, boosting company revenue indirectly.
- Increased loyalty amongst clientele by delivering exceptional customer service.
- Managed high volume of inbound calls for efficient customer service.
Education
12th PASS - Commerce
DAV Public School
Saharanpur/ India 2022.06 - 2024.04
Skills
- Time management proficiency
- Empathy with customers
- Patience practice
- Product knowledge mastery
- Understanding of company policies
- Communication excellence
Languages
English
Fluent
Hindi
Native
Affiliations
- Ethical Fashioning, Gardening, dog feeding.
Timeline
Call centre advisor
Businesswave IT Solutions.
2023.04 - 2024.11
12th PASS - Commerce
DAV Public School
2022.06 - 2024.04